Best Medical Alert Systems of 2024
Our experts tested and researched 20 medical alert devices and narrowed the list to their top recommendations.
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- Prices starting at $24.95 per month
- No equipment fees
- Small, lightweight design
- Wide array of customizable systems
- No long-term contracts required
- At-home and on-the-go systems
- Multiple two-for-one systems
- 30-day risk-free trial
- 24/7 U.S.-based professional monitoring center
- Simple systems
- Lifetime warranty
- No upfront equipment fees
- 30-day money-back guarantee
- No equipment fees
- Caregiver mobile app
- Easy-to-use systems
- Lifetime warranty
- Seasonal promotions
- Combines mobile phone with a medical alert system
- Jitterbug phones are compatible with hearing aid
- Simple Urgent Response button for immediate connection with an operator
- Caregiver monitoring
- Voice-activated features
- Robust Alexa features
- 30+ years of experience
- At-home and on-the-go options
- Company-owned dispatch center
- High-tech features
- Activity monitoring
- Robust caregiver app
One in four seniors experience a fall every single year.1 Because falls are so common, it’s important to be proactive and find ways to stay protected. That’s where medical alert systems come in. These devices offer peace of mind to seniors and their loved ones with 24/7 monitoring. In an emergency, you can receive help at the press of a button.
While you might imagine an old, clunky device when you hear the term “medical alert system,” those are the systems of yesteryear. Today, medical alert systems have many high-tech features, sleek designs, and customizable options to meet older adults’ needs. My team and I have tested the latest medical alert systems to help you find the one that’s right for your needs and budget. Read on to learn more about our top picks!
The Best Medical Alert Systems for 2024
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Bay Alarm Medical - Most affordable
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Medical Guardian - Best high-tech systems
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MobileHelp - Best two-for-one systems
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ADT Health - Best monitoring center
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Medical Alert - Best mobile app
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LifeFone - Best in-home coverage
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Lively - Best mobile phone options
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Alexa Together - Best for Amazon Alexa users
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Life Alert - Most recognizable household name
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Aloe Care Health - Best caregiver integration
Our Methodology: How We Tested and Chose the Top Medical Alert Systems
My team and I chose the best medical alert systems after 300 hours of research and hands-on testing. A member of our team evaluated each system for quality, reliability, speed of emergency responses, price, aesthetics, extra perks, and value. This helped us create a well-rounded ranking for each product. During a week-long period, we placed multiple test calls to each response center and spoke to customer service representatives at every company.
Our tech experts tested over 20 medical alert systems to decide which ones are the best of the best. We also recruited seniors to provide feedback and make sure the systems got an older adult’s seal of approval! Our testing process consists of several important decision-making factors. This ensures that each system offers great value and quality:
- Pricing and value: Pricing can be tricky, as every senior is working with a different budget. To account for these variables, we researched and selected medical alert systems that have some of the lowest prices, as well as those that offer more features and value for a little extra.
- Setup: We unboxed each system, read through the instructions as needed, and set up the system. We focused this list on systems that were easy to take right out of the box and start using in minutes.
- Testing: After setting up each system, we tested it out for two weeks to get a feel for how the system works over time in various settings.
- Usability: While our team is pretty tech-savvy, the older adults who we recruited to try out our systems are newer to the world of tech. This allowed us to test how user-friendly each system is for people with different skill sets.
- Response speed: When we initiated a fall or called for help using a system’s help button, we set a timer to see how long it took for a medical alert agent to respond. We repeated this process 10 times per system to find the average response times. Every system that made our list had 24/7 professional monitoring and reasonable response times.
- Features for caregivers: Medical alert systems are about more than just safety for the user. They also offer peace of mind for loved ones and caregivers. We evaluated and tested each system’s caregiver features, including mobile apps and online portals.
- Customer service: Lastly, we talked with emergency response agents and customer service representatives from each provider. We took notes on our experience with the agents to get a feel for how well they answered questions, their overall attitude, and responsiveness.
You can visit our medical alert system methodology guide to learn more about the testing process.
The Best Medical Alert Systems Compared
Bay Alarm Medical
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Medical Guardian
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MobileHelp
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ADT Health
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Medical Alert
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LifeFone
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Lively
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Alexa Together
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Life Alert
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Aloe Care Health
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Rating | 5 | 4.8 | 4.2 | 4 | 4 | 4 | 3.5 | 4 | 3 | 3.5 |
Prices starting at | $24.95 per month | $29.95 per month | $19.95 per month | $29.99 per month | $27.95 per month | $29.95 per month | $19.99 per month | $19.99 per month | $49.95 per month | $34.99 per month |
Fall detection | $10 per month | $10 per month | $10 per month | $10 per month | $10 per month | $5-$10 per month | $10 per month | With purchase of a third-party device | N/A | Included in some packages |
Activation fees | No | No | No | No | No | No | Up to $35 | No | Up to $197 | No |
Connection type | Landline or Cellular | Landline or cellular | Landline or cellular | Landline or Cellular | Landline or Cellular | Landline or Cellular | Cellular | Wi-Fi and Bluetooth | Landline or cellular | Wi-Fi or cellular |
GPS equipment | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes |
In-home coverage range | Up to 1,000 feet | Up to 1,300 feet | Up to 1,400 feet | Up to 600 feet | Up to 600 feet | Up to 1,300 feet | No in-home systems | N/A | Up to 800 feet | N/A |
Waterproof help buttons | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes |
Warranty | Lifetime | Limited | Limited lifetime | Lifetime | Lifetime | Lifetime | 1 year | Up to 1 year | Lifetime | 1 year |
Money-back guarantee | 30 days | None | 30 days | 30 days | 30 days | 30 days | 30 days | 15 days | 30 days | No |
Long-term contracts | No | No | No | No | No | No | No | No | Yes | No |
Spouse monitoring | Yes | No | Yes | No | Yes | Yes | No | No | Yes | No |
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1. Bay Alarm Medical - Most affordable
What we like most
- Prices starting at $24.95 per month
- No equipment fees
- Small, lightweight design
Bay Alarm MedicalOverview
Bay Alarm Medical’s prices start at $24.95 per month. Even top-tier packages remain affordable, which is why Bay Alarm Medical made our list. Not only are the prices for at-home and on-the-go options affordable compared to the competition, including Medical Guardian, but they also come packed with top-of-the-line features. That means you get the most bang for your buck. If you want more than one system, you can bundle two for even bigger savings. There are some providers that offer in-home systems for a few dollars less. For instance, MobileHelp’s prices start at $19.95 per month. However, Bay Alarm Medical’s inexpensive on-the-go prices, bundles, and caregiver app make it our pick for best value. Plus, the provider offers seasonal discounts. Right now, you can save 30 percent on select systems for St. Patrick’s Day!
» Dive Deeper: Most affordable medical alert systems
I’m a big fan of the SOS Smartwatch. It allows you to track your steps, set daily goals, and connect to the 24/7 monitoring center. It’s excellent for active seniors who want a discreet system that functions like a smartwatch. More of a homebody? The company’s in-home system, SOS Home, has all the standard features: a base unit, a help pendant, and optional fall detection. Plus, you can add wall help buttons to any package. I was disappointed to see that you can’t add automatic fall detection to the landline version of SOS Home. Most other providers, including Medical Guardian and ADT Health, offer fall detection for landline systems. It’s an excellent feature for those who live in areas with spotty cellular coverage. On the other hand, if you do have reliable reception and want fall detection, you can upgrade to the cellular SOS Home unit with fall detection for $39.95 per month.
» Learn More: Best medical alert systems for active seniors
Pros About Bay Alarm Medical
- Inexpensive systems that work well with many senior budgets
- Excellent location tracking that allowed me to know my grandma’s precise location at all times
- Sleek, lightweight equipment that was easy to carry on the go
- Price lock guarantee
- No hidden fees
- 30-day risk-free trial
- Customizable packages
- Bundling options
- Smartwatch system
Cons About Bay Alarm Medical
- Free shipping not available
- Certain add-ons aren’t very durable
Testing and Response Times
Bay Alarm Medical’s systems are simple to install and operate. SOS Mobile is sleek, small, and lightweight. My grandma and I agreed that it felt easy to carry around. It was much lighter than MobileHelp’s multi-device systems.
When testing the SOS Smartwatch, I learned that you don’t need a smartphone or any internet-connected device to use it. This is similar to other medical alert watches, including the Medical Guardian’s MGMove system. And, placing a test call took only 10 seconds. That’s five seconds faster than Medical Guardian’s average response times. I simply pressed the watch’s help button, which connected me to an agent. Then, I informed her that I was testing the watch. She confirmed it was a test and verified my identity.
Response times for the SOS Home were quick too! I was connected to an operator in about 20 seconds. Bay Alarm Medical advertises that a response takes up to 45 seconds, so I was pleased to learn that this claim is accurate.
Features for Caregivers
Bay Alarm Medical offers a mobile app packed with caregiver features. I downloaded the app on my iPhone and found that I could track my device, view the battery life, ring the device if lost, and view the device’s signal strength. The ability to track your loved one’s location at any time is excellent, especially if they have dementia and are prone to wandering. My grandma wore the SOS Mobile system at the house while running errands and on a walk. Using the mobile app, I could see her system’s exact location on a map. It gave me peace of mind to know that if there was an issue, I could easily locate her.
The mobile app also lets you set up an emergency plan. This plan features everything that first responders would need to know during an emergency, including the user’s emergency contacts, home entry information, and medical history. If a fall is detected, the response agent will have all of this information on hand to provide help as quickly as possible. Many other providers have a similar emergency response plan. I appreciate this, as it makes receiving help easier and more efficient.
Customer Service
When I was testing out Bay Alarm Medical’s automatic fall detection pendant and help button, the response agents always responded promptly with professionalism. When I called as a potential customer, the customer service team answered all of my questions and were extremely friendly with each interaction. Overall, my experience with customer service was very pleasant. I know that if a loved one ever needed help, I could trust the Bay Alarm Medical team to be patient, kind, and reliable. For more details on this provider’s alert systems, take a look at our Bay Alarm Medical review.
The Product Lineup and Pricing
Product name Prices starting at Connection type Designed for Fall detection SOS Home - SOS Home Landline: $24.95 per month
- SOS Home Cellular: $29.95 per month
- SOS Home Cellular With Fall Detection: $39.95 per month
Landline or Cellular (AT&T) In-home use Included with top-tier package SOS Mobile - SOS Mobile: $34.95 per month
- SOS Mobile With Fall Detection: $44.95 per month
- SOS Mobile 360° Bundle: $59.95 per month (each has a one-time $99 equipment fee)
Cellular (AT&T) On-the-go use Included with Mobile Plus and Mobile 360° Bundle SOS Smartwatch - SOS Smartwatch: $34.95 per month
- SOS Smartwatch With Fall Dectection: $44.95 per month
- SOS Smartwatch 360° Bundle: $59.95 per month (All require one-time $159 equipment fee)
Cellular (AT&T) Active, on-the-go users Included with top-tier package and bundle SOS All-In-One - SOS All-In-One: $39.95 per month ($119 device fee)
- SOS All-In-One With Fall Detection: $49.95 per month
($149 device fee)
Landline + Cellular (AT&T) connection In-home and On-the-go use Included with top-tier bundle Call Bay Alarm Medical
Call to speak with a Bay Alarm Medical representative. Get your questions answered, products recommended, and ask about current deals and promotions.
Visit BayAlarmMedical.com
Answer a few questions on Bay Alarm Medical's website to get a quote on the best product and plan for you. This process is slower than calling a representative.
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2. Medical Guardian - Best high-tech systems
What we like most
- Wide array of customizable systems
- No long-term contracts required
- At-home and on-the-go systems
Medical GuardianOverview
Medical Guardian is always one step ahead when it comes to high-tech, customizable features for medical alert systems. With everything from discreet on-the-go systems to the MyGuardian companion mobile app and desktop portal, I found that Medical Guardian adds flair and versatility that competitors like LifeFone and ADT Health simply don’t offer.
Whether you’re looking for a simple medical alert system or one with all the bells and whistles, Medical Guardian offers five different packages to meet your needs. I tested all of the standard features and add-ons, including fall detection, a base station with two-way audio, water-resistant help buttons, and systems built for at-home and on-the-go use. During my research, I found that Medical Guardian offers deals throughout the year, so be sure to keep an eye on their website!
Pros About Medical Guardian
- Lots of high-tech mobile systems to choose from
- My grandma loved the smartwatch’s “Shake to Wake” feature
- Customizable features
- Large in-home coverage range
- No hidden fees
- U.S.-based monitoring center
- No long-term contracts
- Water-resistant technology
- Customer portal and mobile app for activity tracking and connecting with loved ones
Cons About Medical Guardian
- Slow response time on my initial MGHome Cellular test
- No free trial
- Pricier premium systems
- Cellular systems require AT&T or Verizon*
Testing and Response Times
My grandma and I thought it was really easy to get Medical Guardian’s systems up and running. She helped me set up the Home 2.0 system, and all we had to do was plug the system into an outlet to turn it on. Then, we pressed the red button on the back of the base unit, a button on the front of the system turned green to indicate a strong signal, and a voice said, “Device ready.” My grandma put on her help pendant and she was ready to go!
Once you get your system set up, the response times are very fast. An operator answered my calls for the MGHome Cellular, MGMini, and MGMove in about 15 seconds — just five seconds slower than my results for Bay Alarm Medical’s mobile systems.
MGMini Lite, the company’s latest on-the-go system, was a little slower, as it took about one minute for an operator to answer after I pressed the emergency button. This is still a reasonable amount of time for a medical alert device, but in a real emergency, every second counts. It’s worth noting that I was in a new location when I tested out MGMini, and I might not have had the best cell reception. Similar to the other cellular systems on our list, you will need a strong cellular connection to use any of Medical Guardian’s mobile options.
» Want to Learn More? Medical Guardian review
Features for Caregivers
The best feature for caregivers is the MyGuardian portal and mobile app. If you manage the billing on behalf of your parent or grandparent, the app makes it easy to pay for the Medical Guardian subscription. You can also update health and safety information as needed to assist emergency response agents.
When I tried out the app, I found that it had a variety of useful features. I could check the system’s location, status, connection quality, battery level, and alert history. Similar to Bay Alarm Medical’s app, I could also update my grandma’s health and safety information in the app, including her medical history, emergency contacts, and household information. One unique feature of the app that I loved was the option to set activities and reminders. If your loved one has a hard time keeping track of appointments or taking medications, you can set alerts in the app. I set a reminder for my grandma to take her medications. The alert was audibly announced through the MGHome Cellular base unit at the time I designated. It worked like a charm!
» Learn About: Best medical alert apps
Customer Service
As expected from a respected provider like Medical Guardian, my overall customer service experience was great. Any time my grandma and I made a test call or had a question, the representatives we spoke with were helpful and patient. Even though it took a little longer than expected to get a response using the MGMini Lite system, the agent was knowledgeable, friendly, and attentive. I also liked using the MyGuardian app, as it saved a lot of time and effort when managing things like billing.
The Product Lineup and Pricing
Product name Prices starting at Connection type Designed for Fall detection MGClassic $29.95 per month Landline At-home use $10 per month MGHome Cellular $29.95 per month (one-time equipment fee of $149.95) LTE, Wi-Fi At-home use $10 per month MGMini $39.95 per month (one-time equipment fee of $149.95) Wi-Fi, GPS, 4G Discrete on-the-go use (all-in-one system) $10 per month MGMini Lite $44.95 per month (one-time equipment fee of $149.95) Wi-Fi, GPS, 4G On-the-go use $10 per month MGMove $39.95 per month (one-time equipment fee of $199.95) GPS, 4G On-the-go smartwatch Not available Call Medical Guardian
Call to speak with a Medical Guardian representative. Get your questions answered, products recommended, and ask about current deals and promotions.
Visit MedicalGuardian.com
Answer a few questions on Medical Guardian's website to get a quote on the best product and plan for you. This process is slower than calling a representative.
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3. MobileHelp - Best two-for-one systems
What we like most
- Multiple two-for-one systems
- 30-day risk-free trial
- 24/7 U.S.-based professional monitoring center
MobileHelpOverview
MobileHelp made this list thanks to their Duo alert systems designed for two users. The company offers a versatile lineup of medical alert systems designed for both at-home and on-the-go use, whether you need protection for just yourself or for a partner as well. While many companies charge an extra fee or require you to purchase two separate systems to add a spouse, MobileHelp offers multiple two-in-one systems. Our Editor-in-Chief, Jeff Hoyt, tried out MobileHelp and found the systems were easier to test, as he and his spouse could use the two-in-one system at the same time!
MobileHelp offers coverage for you and a spouse or roommate at one affordable monthly rate. If you just need in-home protection for yourself, the MobileHelp Classic is just $19.95 per month, which could save you at least $10 per month when compared to providers like ADT Health and Medical Guardian. MobileHelp also offers a high-tech touch-screen system, MobileHelp Touch. This system has medication reminders, Wi-Fi and Bluetooth capabilities, and other health and safety features for those who need a little more coverage.
Current Deal: MobileHelp is currently offering free activation, a complimentary lockbox, and no equipment fees. Talk about a deal! Visit our MobileHelp pricing guide to learn more about this provider’s monthly rates and packages.
Pros About MobileHelp
- Excellent two-in-one system for couples
- More affordable than buying two separate systems
- Versatile product lineup
- 24/7 U.S.-based professional monitoring center
- Large in-home coverage range
- Free shipping on all packages
- 30-day risk-free trial
- Touchscreen system with Wi-Fi and Bluetooth technology
- Two help buttons with most systems
Cons About MobileHelp
- Smartwach system discontinued
- Cellular systems rely on AT&T service
- Monitoring center is not company-owned
- Automatic fall detection isn’t built into most mobile devices; extra device required
Testing and Response Times
Jeff noted that setup for the MobileHelp Duo system, which comes with an in-home system and on-the-go unit, was simple. For the in-home unit, all he had to do was plug in the base station and put on the wearable help button. Then, he plugged the mobile unit’s charger into the wall and set the unit on the charger. It was fully charged and ready to use in a few hours. During testing, he recorded response times between 25 and 30 seconds, which is on par with other at-home systems from providers like LifeFone and Alexa Together.
While the response time was pretty solid, Jeff was most impressed with the system’s in-home coverage range. The in-home unit features a coverage range of 1,400 feet, which is perfect for larger houses. He placed a test call at one end of the house using his help button, while the system’s base station was on the opposite end of the house. The system still detected the call and connected Jeff to an emergency response agent.
Features for Caregivers
MobileHelp Connect is the company’s one-stop portal for caregiver features. Jeff tested out the standard version (which is free), and he received automatic alerts whenever he pressed the system’s emergency alert button. It also gave him GPS-based location detection access to track the system’s movement and any periods of inactivity.
» Dive Deeper: 2024 MobileHelp review
The MobileHelp Connect portal also allows you to upload important health information in the MobileVitals section. However, it’s important to note that some features are hidden behind a paywall. For instance, medication reminders cost an extra $5 per month. Other providers like Medical Guardian and Bay Alarm Medical offer all app features at no extra cost, so I was disappointed in these additional fees.
Customer Service
Jeff was satisfied with the response times and care of MobileHelp’s medical alert agents. They were friendly and able to answer questions promptly. The one downside was that Jeff’s house is not located in an area with great reception for AT&T users. Since MobileHelp devices operate exclusively on AT&T’s cellular network, the connection with agents was not always the best, and sometimes it was difficult to communicate without repeating himself multiple times.
The Product Lineup and Pricing
Product name Prices starting at Connection type Designed for Fall detection MobileHelp Classic $19.95 per month Cellular (AT&T) At-home use $11 per month MobileHelp Wired Home $26.95 per month Landline At-home use Not available MobileHelp Micro $39.95 per month Cellular (AT&T) Discreet on-the-go use for one user $11 per month MobileHelp Duo $46.95 per month Cellular (AT&T) At-home & on-the-go for one or two users $11 per month per person Mobile Duo $49.95 per month Cellular (AT&T) On-the-go for two users $11 per month per person MobileHelp Solo $41.95 per month Cellular (AT&T) On-the-go for one user $11 per month MobileHelp Touch Classic $54.95 per month Cellular (AT&T) At-home & on-the-go use with touchscreen and advanced health and safety features for one user $11 per month MobileHelp Touch Duo $54.95 per month Cellular (AT&T) At-home & on-the-go use with touchscreen and advanced health and safety features $11 per month per person -
4. ADT Health - Best monitoring center
What we like most
- Simple systems
- Lifetime warranty
- No upfront equipment fees
ADT HealthOverview
ADT is best known for its 150-year history of providing reliable, innovative home security. The company has applied that same standard of excellence to its medical alert systems to protect seniors and their families. I can also say from personal experience testing out ADT Health devices that they don’t skimp on service. Every person I interacted with during the testing process knew exactly what to do and responded to all of my questions quickly.
Though ADT’s systems are comparable to major competitors, I was most impressed with the professionalism of their monitoring centers. ADT’s Emergency Response Monitoring Center is U.S.-based, company-owned, company-operated, and monitored 24/7 by senior-sensitivity-trained professionals. (Talk about a mouthful!) In the middle of an emergency, older adults can rest assured they will speak with a top-trained ADT professional, just as I did during testing.
» Further Reading: ADT Health review
ADT has three systems, including on-the-go and in-home models and add-on features, such as fall detection and home temperature monitoring. If you already have an ADT home security system, make sure you mention it to your customer representative, as you may be eligible for a discount on an ADT medical alert system.
Pros About ADT Health
- Senior-sensitivity-trained monitoring professionals who know how to keep you calm in an emergency
- Seasonal discounts
- Price lock guarantee
- Free two-day shipping
- Excellent reputation
- Home temperature monitoring
- Alerts caregivers during an emergency
Cons About ADT Health
- Limited system options
- Must live in AT&T coverage area to use some systems
- No fall detection available with Medical Alert Basic
Testing and Response Times
I tested all three of ADT Health’s medical alert systems, which include Medical Alert Basic (landline home system), Medical Alert Plus (cellular home system), and On-The-Go. The setup was easy and only took a few minutes for each system. Similar to Medical Guardian and MobileHelp, all I had to do was plug in the in-home base stations and charge the mobile unit. Plus, as already mentioned, the responses we got from the ADT emergency monitoring center were phenomenal. On average, an agent responded in as little as 10 seconds, and they showed compassion and professionalism with every interaction.
The devices have very powerful speakers that make it easy for those with hearing loss to hear the agent on the line. The voice prompts of the Medical Alert Plus base unit were loud enough that they actually startled me the first time I heard them. Luckily, I found that the system had an adjustable volume control, so I could turn it down.
I also had a great experience with the On-The-Go system. It held a decent signal while I drove around town. Similar to MobileHelp, the system is dependent on AT&T coverage, so it won’t be right for those who live in areas with spotty AT&T cellular coverage. The Medical Alert Basic home system worked just fine, but the equipment is a bit clunky-looking and doesn’t offer fall detection. Still, it’s a great option for those on a budget who want a landline system.
Features for Caregivers
While ADT Health can send caregivers mobile alerts if there’s an emergency, it does not offer a companion app or portal. If my grandma or another loved one had an ADT system, I would feel a bit left out of the entire process. While I could rest easy knowing that my grandma had professional ADT agents available at a moment’s notice, I still wish there were more features to loop caregivers into the health and well-being of the seniors in their lives. Alexa Together, Medical Guardian, and Bay Alarm Medical have really upped the game with caregiver features, so hopefully we’ll see some upgrades from ADT in the future.
Customer Service
ADT Health has some of the best customer service agents of any provider on this list. I received quick responses from agents, and they answered all of my questions without having to put me on hold. I also tried out the company’s online chat feature, which was very useful. I was connected with a knowledgeable agent in about one minute. Again, I wish that there was an ADT Health app to make it easier to stay connected during an emergency, but otherwise, ADT Health does a great job of communicating with seniors and caregivers.
Product Lineup and Pricing
Product name Prices starting at Connection type Designed for Fall detection Medical Alert Basic $29.99 per month Landline In-home use Not available Medical Alert Plus $37.99 per month Cellular (AT&T) In-home use $11 per month On-The-Go $39.99 per month Cellular (AT&T) On-the-go use $11 per month -
5. Medical Alert - Best mobile app
What we like most
- 30-day money-back guarantee
- No equipment fees
- Caregiver mobile app
Medical AlertOverview
Medical Alert offers one of the industry’s best mobile apps. The ability to track the subscriber’s whereabouts, emergency calls, and device status adds an extra level of assurance for family members and caregivers. With the added peace of mind, I didn’t feel the need to check in on my grandma multiple times a day during testing, and she didn’t feel like I was hovering!
Current Deal: Medical Alert is offering free shipping and a free lockbox for new annual plan customers.
All you have to do is open the mobile app straight on your smartphone to view their call history and device status, create testing schedules, build an emergency contact list, and check their real-time location. Medical Alert offers other essential features for at-home and on-the-go systems, including optional fall detection, GPS location tracking, and waterproof help buttons. Plus, I found that setup for every system is as simple as it gets, requiring just one or two plugins. With all of these great features, Medical Alert was an easy top pick for my grandma and me.
However, Medical Alert’s pricing for cellular systems is around $5-$10 more than other providers like Lively or MobileHelp and starts at $37.95 per month for a cellular in-home system. All of Medical Alert’s systems also have a $99.95 one-time programming fee, which I’m not a fan of. Other providers like Bay Alarm Medical don’t have added fees, so it’s something to keep in mind when budgeting.
Pros About Medical Alert
- Mobile app with real-time notifications for caregivers
- Location tracking
- Seasonal promotions
- 30-day risk-free trial
- Custom emergency response plans
- Simple setup
- Big discounts on annual plans
Cons About Medical Alert
- Programming fees
- Limited in-home base unit range
- Limited product lineup
- No volume control for the base unit
- Limited add-on features or accessories
Testing and Response Times
Setup for the Medical Alert Home System was quick and easy. My grandma and I just plugged it in and we were ready to test things out. In addition to our initial test to ensure that the button was working, we made several test calls over the course of a few days. The average response time was between 30 and 40 seconds. It wasn’t as fast as Bay Alarm Medical, but it was faster than our tests with Medical Guardian’s MGMini Lite device. The main drawback was that my grandma has hearing loss, and without a volume control on the base unit, she had to be relatively close to hear what the agent was saying.
» Learn More: Medical Alert review
All in all, Medical Alert systems are simple to use and don’t come with extra bells and whistles. That means it won’t be best for those who want sleek equipment or the latest and greatest features. On the other hand, this is perfect for older adults who don’t want anything complicated or high-tech.
Features for Caregivers
Medical Alert offers excellent features for caregivers. I could use the app to see my grandma’s precise location and even remotely test her device to ensure that it was working properly. The app was easy to use and had features that I didn’t even know I wanted! I could even check her call history, for example, which is good for keeping track of any emergencies or test calls your loved one places.
Customer Service
All of the emergency agents we dealt with were friendly and helpful. Additionally, I called the regular customer service number a few times with questions about the device warranty and app features. Each time, I was greeted by a friendly customer care agent who answered all of my questions with ease.
Product Lineup and Pricing
Product name Prices starting at* Connection type Designed for Fall detection Home System (Landline) $27.95 per month Landline In-home use $10 per month Home System (Cellular) $37.95 per month Cellular (AT&T) In-home use $10 per month Mobile System $47.95 per month Cellular (AT&T) In-home and on-the-go use $10 per month *All plans require a one-time $99.95 programming fee. Discounts are available for semiannual and annual payment plans.
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6. LifeFone - Best in-home coverage
What we like most
- Easy-to-use systems
- Lifetime warranty
- Seasonal promotions
LifeFoneOverview
LifeFone is a top contender, as it offers one of the largest in-home coverage ranges in the industry. It’s essential that older adults can call for help during an emergency, no matter where they are in the house. At 1,400 feet, LifeFone’s range from its base station to wearable help buttons is two or even three times the in-home coverage of competitors like Medical Alert and ADT Health. Plus, LifeFone’s signal range is the same for both its cellular and landline systems. Oftentimes, companies offer a larger coverage range for landline systems when compared to their cellular options, which is frustrating for those without a landline.
You can enhance your systems with automatic fall detection for $5 per month, which is inexpensive for the industry. Most providers on our list offer fall detection for $10 per month, so I appreciate the affordability! LifeFone’s systems have several other great perks that put them on this list, including a caregiver mobile app, features for those with hearing or visual impairments, and up to 16-day battery life for the At-Home & On-the-Go, VIPx system (wowza). They also recently added a smartwatch medical alert system to their lineup, perfect for active seniors and those who want a more discreet system.
Pros About LifeFone
- Large in-home and on-the-go coverage range
- Fall detection that is less expensive than most competitors
- Lifetime price guarantee
- No extra fees
- Lifetime warranty for all equipment
- Features for hearing and visually-impaired users
- Great ongoing promotions and deals
- Free spouse monitoring
- 16-day battery life for mobile VIPx system
Cons About LifeFone
- No language support
- Accessories and add-ons can get pricey
Testing and Response Times
Jeff tested out LifeFone and found that the setup process is easy for both in-home and on-the-go devices. Once he had his devices charged and ready, he initiated several tests, including simulated fall detection from a seated and standing position. The fall detection was great, though there was one instance while using the on-the-go model when it did not detect Jeff’s “fall.” This is pretty standard for the industry, as automatic fall detection is never 100 percent accurate. Response times were equally impressive. Most of Jeff’s emergency tests connected him with an agent in as little as 20 seconds. Since all of LifeFone’s systems have large coverage areas, he never had trouble connecting to the base unit from various parts of the house.
Features for Caregivers
Unless you choose to pay for optional features for caregivers, you’ll only get basic text alerts in the event of an emergency. This is a bit of a drawback in my book, as many other providers like Bay Alarm Medical provide all app features for free. Jeff tested out the LifeFone companion app and it worked well for medication reminders at home and location tracking while he was out running errands. Prices vary based on the features you want, but it may be worth the extra cost to ensure that you can get status updates whenever you need them.
» Want to Learn More? Read our latest LifeFone review
Customer Service
The LifeFone customer service team provided fast and reliable service whenever Jeff reached out. They were happy to answer questions and only put him on a brief hold (about 20 seconds) during one of the calls. I also gave LifeFone a call to learn more about their new smartwatch system; I learned that it has a battery life of up to 24 hours, tracks your steps and heart rate, and uses AT&T’s nationwide coverage. The representative I spoke with was very helpful!
Product Lineup and Pricing
Product name Prices starting at Connection type Designed for Fall detection At-Home Landline $29.95 per month Landline In-home use $5 per month At-Home Cellular $34.95 per month Cellular (AT&T) In-home use $5 per month At-Home & On-the-Go, VIP flex™ $45.95 per month Cellular (AT&T or Verizon) In-home & on-the-go use $5 per month At-Home & On-the-Go, VIP Active® $43.95 per month Cellular (AT&T or Verizon) In-home & on-the-go use (all-in-one system) $5 per month At-Home & On-the-Go, VIPx $45.95 per month Cellular (AT&T or Verizon) In-home & on-the-go use $5 per month At-Home & On-the-Go Safe Watch Active $49.95 per month Cellular (AT&T) In-home & on-the-go for active users $5 per month -
7. Lively - Best mobile phone options
What we like most
- Combines mobile phone with a medical alert system
- Jitterbug phones are compatible with hearing aid
- Simple Urgent Response button for immediate connection with an operator
LivelyOverview
Lively’s unique senior-friendly phones with built-in medical alert technology put them on our list of best medical alert systems. One of the main complaints I hear from seniors is that they don’t want to wear a medical alert device everywhere they go. Lively is one of the only providers that offers senior-friendly cell phones equipped with medical alert features to solve this problem; older adults can stay protected and connected on the go with one simple device. My grandma loved this aspect of using Lively, as it was more discreet than wearing a pendant.
Did You Know? You can buy Lively products at brick-and-mortar stores including Walgreens and Best Buy.
Subscribers can choose from three phone plans starting at $19.99 per month with various health and safety features, while there are two packages to choose from for the company’s medical alert system, starting at $24.99 per month. Lively’s monthly cost for these plans depends on the level of medical alert features you want, so it’s easy to find something to fit your budget. These features range from automatic fall detection and 24/7 monitoring to on-call nurses and concierge services like a personal operator to call Lyft rides. Or, if you just want a senior-friendly cell phone, you can pay for the phone and a basic talk, text, and/or data plan without paying for any added medical alert features. Lively’s cell phones run on Verizon’s network, so if you have solid coverage in your area, you’ll be all set.
» Further Reading: Best smartphones for seniors
Lively also has a stand-alone medical alert system, called Lively Mobile2, for those who don’t want a phone alert system. Additionally, they offer their health and safety services for popular devices you might already own like iPhones, Apple Watches, and Alexa-enabled devices.
Pros About Lively
- Cell phones with built-in medical alert capabilities
- Advanced add-on health and safety features
- Smartphone and flip phone options
- Affordable cell phones
- Discounts for AARP members
- Senior-friendly phone designs
- No contracts or cancellation fees
Cons About Lively
- Only one standalone medical device option
- No traditional in-home alert systems
- Fall detection only available with certain devices
Testing and Response Times
I tested the Jitterbug Smart4, Jitterbug Flip2, and Lively Mobile2 with my grandma. My grandma preferred the Jitterbug Smart4 over the Flip2, since she could use it as a smartphone and a medical alert device without having to wear anything. The phone’s Urgent Response button is clearly displayed at the top of the screen at all times, so she could easily call for help whenever needed. She also liked trying the Jitterbug Flip2, Lively’s senior-friendly flip phone, because it was simple to navigate. The flip phone features a large, red Urgent Response button on the keypad for easy access. For a closer look at both phones, head to our Lively phone review.
I thought the Lively Mobile2, Lively’s mobile medical alert system, was very responsive. The system is not as large and bulky as its predecessor, the Lively Mobile Plus, which I appreciate. It is small, sleek, and lightweight, about half the length of a pen. The system is excellent for older adults who already have a phone they love and just want medical alert protection. After pressing the Emergency Response button, I was connected to one of Lively’s agents in about 10 seconds with the Mobile2 and around 15 seconds with both Lively phones.
Features for Caregivers
The Lively Link mobile app is pretty basic, but it does a great job of providing updates and real-time location tracking. When my grandma went out for the day, I could see exactly where she was using the mobile app and the status of her phone. If she pressed the Emergency Response button on either of her devices, I also got an alert from the app. Caregiver apps are pretty standard for medical alert systems, but they’re rare with cell phones. Lively may not provide as many features for caregivers as Medical Alert, but it still gives you enough information to have greater peace of mind.
Customer Service
Lively customer service is always excellent, partly because they’ve been providing medical alert systems for years. They are easy to connect with and are always happy to answer questions. I was able to talk to customer representatives via the Lively Link app and the standard customer service phone number. Both times, I received quick and helpful responses. When my grandma and I initiated a test call, the Lively agents were very helpful and accommodating. For more details about Lively’s offerings head over to our Lively medical alert system review.
Product Lineup and Pricing
Product name Device cost Monthly plan cost Designed for Fall detection Jitterbug Smart4 $149.99 $19.99 to $49.99 per month Smartphone with touchscreen No Jitterbug Flip2 $99.99 $19.99 to $49.99 per month Flip phone No Lively Mobile2 $79.99 $24.99 to $34.99 per month Standalone medical alert device $9.99 per month Lively on iPhone or Apple Watch* N/A $24.99 to $34.99 per month Mobile app that lets you access health and safety features on an iPhone or Apple Watch No, but the Apple Watch does offer fall detection. Lively on Alexa-enabled devices N/A $24.99 to $34.99 per month Alexa smart speaker No *Mobile app subscription doesn’t come with an Apple Watch or iPhone.
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8. Alexa Together - Best for Amazon Alexa users
What we like most
- Caregiver monitoring
- Voice-activated features
- Robust Alexa features
Alexa TogetherOverview
You’ve probably heard of Alexa, Amazon’s voice assistant, and you might even have an Alexa-enabled speaker in your home like I do. If you have an Alexa product or are interested in purchasing one, Alexa Together is my top pick for your medical alert needs. Alexa Together offers proven, high-tech protection, with easy-to-use, voice-activated features.
In late 2021, Amazon introduced Alexa Together, a subscription service that protects older adults and enhances communication between caregivers and their older loved ones. Alexa Together can be accessed from any Alexa-enabled device for $19.99 (plus tax) per month. Subscribers can use all of Alexa’s standard voice-activated features, plus several medical alert features. This system is excellent for those with mobility or vision issues, as you can control all features with the sound of your voice.
» Related Reading: Alexa for Seniors
Alexa Together is one of the few in-home systems that runs on Wi-Fi and Bluetooth technology, enabling connection with other smart devices, sensors, and appliances in the home. The service also pairs with the Alexa app, featuring a caregiver dashboard to view recent activity and adjust settings. The system provides 24/7 emergency response via Amazon’s Urgent Response Center. Users simply ask Alexa to call for help during an emergency. Alexa Together is also compatible with some third-party fall detection devices for enhanced protection.
» Learn More: Bluetooth medical alert devices
Pros About Alexa Together
- Compatible with Alexa-enabled speakers so you may not need to buy an extra device
- Very affordable pricing if you already own an Amazon-enabled device
- Ideal for seniors who don’t want to rely on pressing a button
- Customized activity alerts for caregivers
- Medication and appointment reminders
- Low monthly monitoring fee
- A trusted name
- 30-day free trial (limited time offer)
Cons About Alexa Together
- No wearable buttons for comprehensive protection
- Fall detection requires the purchase of an additional third-party device
- Short range for roaming from smart speaker
- No on-the-go coverage
Testing and Response Times
Since my grandma was not familiar with setting up or using an Alexa-enabled device, I purchased an Echo Show 8 for her and walked her through the process. We plugged in her device, downloaded the Alexa app, and followed Amazon’s online instructions for setup. I will say, the setup process, which we cover in detail in our Alexa Together review, required a lot more steps than a traditional medical alert system. It required two Amazon accounts, email invitations, identity confirmation, and several setup prompts. My grandma felt a little confused during setup, and it took us around 30 minutes to get things up and running. However, once setup was complete, using Alexa was a breeze. I walked my grandma through various voice prompts and how to call for help.
We tested reaching emergency response agents with a variety of scenarios. We simulated a situation in which my grandma had “fallen” and the Echo device was on the other side of the room (about 15 feet away). It was still able to pick up her voice and contact emergency agents as soon as she said “Alexa, call for help.” However, if she went outside or into another room, she had to rely on a compatible third-party help pendant, as Alexa Together does not come with help pendants. This is a bit of a hassle, as that requires setting up an additional device if you want the added layer of protection. It’s also important to note that Alexa Together only works for in-home use, and there are no mobile options. That means Alexa Together is best for homebodies.
In all of our tests, response times were excellent. The “conversation” with Alexa took anywhere between 5 and 30 seconds, but once we made it clear that help was needed, we were connected with a response agent in around 10 seconds. This meant that the longest we had to wait for assistance was about 40 seconds.
Features for Caregivers
Alexa Together is great for caregivers because everything is connected through the Alexa app. Using the free Alexa app, I could check my grandma’s activity, make drop-in calls, monitor connected smart devices, and create customized alerts. I used the app to set reminders for appointments and medications, which then popped up on my grandma’s Echo Show 8.
The app also notified me whenever my grandma placed a call for help, performed an action on her Echo Show 8, or there were extended periods of inactivity. This is excellent for caregivers who live far away or just want to keep a closer eye on their loved ones.
Customer Service
My grandma and I were happy with the kind and patient agents who helped us. Every time we initiated a call, we were connected with an agent who would ask us questions about the situation and determine what (if any) help was needed. I will say, representatives from other companies like Medical Guardian seemed to be a bit more seasoned and knowledgeable than the Alexa Together team, but we never had any major issues.
FYI: Amazon is offering a 30-day risk-free trial for Alexa Together, so you can try it out before committing.
The Product Lineup and Pricing
As mentioned, you can use any Alexa-enabled device with Alexa Together. Below are a few of our favorite Amazon Echo devices that pair well with Alexa Together.
Product name Prices starting at Connection type Designed for Fall detection Echo (4th Gen) $19.99 per month; $99.99 for device
Wi-Fi/Bluetooth The central hub of your home or space where you spend the most time With additional equipment Echo Dot (5th Gen) $19.99 per month; $49.99 for device
Wi-Fi/Bluetooth Compact spaces With additional equipment Echo Show 8 (3rd Gen) $19.99 per month; $149.99 for device
Wi-Fi/Bluetooth Video chat and entertainment With additional equipment -
9. Life Alert - Most recognizable household name
What we like most
- 30+ years of experience
- At-home and on-the-go options
- Company-owned dispatch center
Life AlertOverview
Many seniors equate medical alert systems with one brand — Life Alert. Along with this brand recognition comes longevity. Life Alert has been selling medical alert systems for 35 years. In short, Life Alert’s standing in the market helps some older adults feel more secure. We do recommend digging a little deeper to determine if Life Alert’s systems are right for you.
Life Alert offers three products; two can be purchased only in conjunction with its at-home base unit. Additionally, the base unit cannot be purchased on its own in most cases. This can get pricey with monthly fees costing between $49.95 and $89.95 per month. To use Life Alert, you will need to sign a three-year contract and pay up to $197 for delivery and installation, something we don’t see with any other providers. However, you will not be charged a fee for the equipment. We were impressed with a few features, especially the mobile device’s 10-year battery life, which is unprecedented for the industry. While most on-the-go systems require charging every few days, seniors using Life Alert will never need to stop to charge their devices! For comparison, some of Medical Guardian’s mobile systems have batteries that last up to five days.
Pros About Life Alert
- 800-foot range between the master unit and help button
- 10-year battery life on the mobile device and wall button
- Two-way speaker on wall button
- Household name recognition
- Waterproof in-home pendant, mobile device, and wall button
Cons About Life Alert
- No fall detection available
- Above-average monthly fees
- Up to $197 installation and activation fees
- Three-year contract required
Testing and Response Times
I tested the Master Unit and the Mobile + GPS system. They both offered response times of two minutes on average, which is longer than the other systems on our list. The biggest drawback for me was the lack of automatic fall detection. Your only option is to press the button on your pendant, mobile device, or wall button and explain your needs. This was contrary to my expectations from years of watching Life Alert’s infamous advertisements. I assumed that there would be some kind of automatic fall detection or at least voice activation, but I was disappointed to see that this was not the case. Still, if you’re looking for a brand with a long track record in the industry, you may want to consider Life Alert.
» More Details: Life Alert review
Features for Caregivers
Life alert offers basic email and text notifications for caregivers. I tested this out with my grandma. She pressed her emergency button and within about two minutes I got a notification text and an email. Unfortunately, these features are somewhat lacking, especially when compared to the location tracking and alerts provided by Aloe Care Health or Bay Alarm Medical.
Customer Service
Life Alert has a very experienced customer service team that is always ready to answer questions and provide support during an emergency. I was very happy with all of my interactions and never had any issues reaching an agent or customer service representative.
The Product Lineup and Pricing
Product name Prices starting at Connection type Designed for Fall detection Master Unit $49.95 per month* Cellular or landline At-home use N/A Mobile + GPS $20 per month** Cellular On-the-go use N/A Help Button $20 per month** Cellular Use in shower/bathroom N/A *You are required to bundle the master unit with add-ons in most cases.
**Add-ons cannot be purchased on their own; they must be bundled with the master unit. -
10. Aloe Care Health - Best caregiver integration
What we like most
- High-tech features
- Activity monitoring
- Robust caregiver app
Aloe Care HealthOverview
Aloe Care Health’s systems are ideal for adult children and caregivers who worry about their loved ones living on their own. This medical alert system leverages modern technology to provide ultimate at-home support for independent seniors and their caregivers. Family and friends in the designated Care Circle can see real-time updates on their loved ones via the Aloe Care Health app. During testing, I could view recent movements in the home, the temperature, air quality, and check-in notes. I could even call my loved one directly through the base station called the Smart Hub.
Did You Know? Aloe Care Health offers a free month of service to U.S. military members and essential workers.
I love Aloe Care Health’s voice-activated emergency response, as it’s perfect for times when you can’t press your button. Mobile Companion 2, Aloe Care Health’s mobile unit, is a great option for seniors who want fall detection or on-the-go coverage. For even more protection, the Essentials Plus system includes a mobile unit and in-home Smart Hub for a discounted price.
Pros About Aloe Care Health
- Robust app to keep caregivers informed
- Smart Hub monitors the temperature, environment, and air quality in the home
- 30-day money-back guarantee
- Voice-activated emergency response
- No long-term contracts
- Mobile, on-the-go options
Cons About Aloe Care Health
- High equipment fees
- Limited product options
Testing and Response Times
My uncle and I tested the Essentials and Mobile Companion 2 systems. The Essentials home base does not include automatic fall detection, but we were still able to make a test call using our help button and the voice-activated emergency response. My uncle said “Emergency” three times. Then, Aloe Care Health’s Smart Hub connected us to an emergency response professional and alerted designated contacts of the event. When we initiated a test call, we were connected with an Aloe Care Health agent in about 30 seconds.
To test out the Mobile Companion 2 unit, we pressed the help button and were connected to an operator again in around 30 seconds. My uncle tried out the system in his backyard and on a drive. He found that it offered a reliable connection wherever he went!
Features for Caregivers
The Aloe Care Health app is excellent for caregivers, beating out contenders like Lively. I tested it out and was impressed with the information at my fingertips. I could call my uncle’s base station, see when he was up and moving around, view a history of his activity, and leave check-in notes for other loved ones to see. The best part is that it never felt overwhelming. I could easily navigate the app to see my uncle’s location and any recent updates or emergency alerts. Plus, I could see notifications about changes in the air quality and temperature in his home.
Customer Service
Aloe Care Health has a great customer service team that knows how to speak with seniors during an emergency. They remained calm and reassuring in all of our conversations. Even when I just called the regular customer care line for help, they connected me to the right person within minutes and answered all my questions. For a closer look at this provider, check out our latest Aloe Care Health review.
Product Lineup and Pricing
Product name Equipment cost Monthly service fee Connection type Designed for Fall detection Essentials $199.99 $39.99 Wi-Fi or 4G LTE In-home use Not Included Essentials Plus $349.99 $59.99 4G LTE and GPS In-home and on-the-go use Included Mobile Companion 2 $149.99 $44.99 4G LTE and GPS On-the-go use with advanced features Included
What Is a Medical Alert System?
So what exactly is a medical alert system? Medical alert systems, also called personal emergency response systems, are designed to keep seniors safe. They help prevent life-threatening injuries from falls and other health emergencies that become more common as we age. How? By quickly connecting users to a company’s 24/7 monitoring center with the press of a help button.
Medical alert systems typically have a base unit equipped with a help button and two-way speaker, along with a wearable help pendant or bracelet. During an emergency, all you have to do is press the help button on the base station or pendant to access help. A live operator will help you get the assistance you need based on the situation. They can send a family member, a neighbor, or first responders. If the operator can’t get in touch with you (for example, you’re incapacitated or too far away from the two-way speaker), they’ll send help straight away.
Some medical alert systems are designed for in-home or on-the-go. Others are a hybrid of the two, so you can stay protected whether you’re at home or traveling. There are many options, ranging from traditional in-home units to smart speaker systems to medical alert watches. With so many options, there is probably a system for your needs and preferences.
Do I Need a Medical Alert System?
Many older adults would benefit from a medical alert system. These devices help the wearer stay and feel safer. They also provide peace of mind to loved ones and caregivers. And research shows that using a medical alert system can help you remain in your own home for longer, boost your confidence in your ability to complete everyday tasks, and reduce anxiety about falling.2
Let’s talk about some other reasons you or your loved one might need a medical alert system:
- Falls: Falls, which affect 1 in 4 seniors every year, are the leading cause of life-threatening injuries for older adults. Over 800,000 hospitalizations occur each year because of falls.3 A medical alert system with fall detection sends help immediately after you fall. That way, you’re prepared for falls even before they happen.
- Alzheimer’s or dementia: Older adults with dementia might forget to press a help button after falling. Or they might wander outside of the home. Medical alert systems with automatic fall detection and GPS tracking with caregiver alerts can really help! If the user gets lost or can’t press their help button, the response center can pinpoint their exact location and send help.
» Related Reading: Best medical alert systems for seniors with dementia
Types of Medical Alert Systems
There are several types of medical alert systems tailored to meet the needs of different users. Let’s take a look at the main criteria to consider so that you can make an informed decision about which system is best for you.
At-Home Systems
In-home alert systems typically consist of a base station with a two-way speaker and at least one wearable help button. Other add-ons might include wall help buttons, a fall detection pendant, or integration with your home’s smoke alarm system. At-home systems have range limits — so you need to pay close attention to these as you decide what will work best in your home.
There are two main types of at-home systems to choose from:
- Landline: These plug right into your phone line. If you live in an area with spotty cellular coverage, a landline system is ideal for a steady and reliable connection.
- Cellular: If you don’t have a landline or would rather not have to connect your system to a phone jack, a cellular medical alert system is a great option. Make sure the provider you choose uses a carrier with reliable service at your residence.
On-the-Go Systems
If you want a system that can be used on the go, you’ll need to decide how you want to carry or wear the system.
- All-in-one wearable system: These systems are great for those who don’t want to deal with keeping track of multiple pieces of equipment. However, they’re typically a bit bulkier than other options since everything is built into one piece of equipment.
- Two-piece system: These systems have a small portable base station (you can throw it in your purse or pocket) and a lightweight help button that you can wear as a bracelet or a necklace. You might prefer this type if you want a more discreet pendant. Just know that you’ll have to remember both pieces of equipment whenever you leave the house, and you’ll need to keep the portable base station close by.
- All-in-one smartwatch system: The best medical alert watches offer basic smartwatch functions, such as step tracking and receiving messages, as well as medical alert features like a help button and 24/7 monitoring.
Hybrid Systems
Can’t decide which type you want? See how both could benefit your lifestyle? That’s where hybrid systems come in! A few top medical alert companies, such as MobileHelp and Bay Alarm Medical, offer bundle deals that give you the best of at-home and on-the-go equipment and features. For example, with the MobileHelp Duo, you can use one type of system while your roommate or spouse uses the other for no added fee.
» Learn More: MobileHelp vs. Bay Alarm Medical
Watch our video review below to learn more about the different types of medical alert systems.
What Is Automatic Fall Detection?
Medical alert providers typically offer automatic fall detection pendants in certain packages or as an add-on feature. With fall detection, the user won’t even have to press a button after a fall. The pendant will detect the downward motion followed by inactivity and automatically connect to the monitoring center. This is a useful feature for any users, but especially for those more prone to falls due to health conditions or mobility issues. When choosing a system, look into the company’s fall detection options. Consider if the person you’re buying for will need, or feel more secure with, fall detection and determine whether or not this add-on will fit your budget. To help your search, we’ve compiled a list of the best medical alert systems with fall detection.
How to Share Data With Caregivers and Family Members
Many providers, like Aloe Care Health and Bay Alarm Medical, offer companion mobile apps that pair up with your medical alert system. If you want to keep track of your aging family member and receive real-time alerts to any incidents, you’ll want to choose a company and package that comes with mobile app access. Each app offers different features, but some of the most standard include GPS tracking, user call history, and real-time alerts for emergency calls.
How Much Do Medical Alert Systems Cost?
Make sure that the medical alert system you choose fits in your budget. The cost of a medical alert system varies greatly by the provider and type of system you choose. You’ll find that the most affordable systems on the market start at around $20 per month. For mobile GPS systems or more advanced in-home systems with activity monitoring or other unique features, prices typically jump to about $30 to $50 per month.
In addition to monthly monitoring fees, you’ll also need to consider the cost of any add-on equipment or features. Fall detection, the most common add-on feature, typically costs around $10 per month, while some providers offer it for a few bucks more or less. Other add-ons like protection plans, jewelry accessories, and additional equipment can cost anywhere from $5 to $15 per month, or you may just pay a one-time fee for extra equipment. Once you’ve chosen your ideal system, be sure to do the math and add up all of your monthly costs along with any upfront fees so you know what to expect on your bill.
What Type of Maintenance Is Required?
Medical alert systems are built to be durable and last for years to come, so typically there isn’t a lot of required maintenance. Most help pendants have batteries that last for a few years, and providers will usually replace them when they die at no extra cost. If your system is malfunctioning and it’s not due to user error or intentional damage, most providers will fix or replace the equipment for free.
When choosing a system, be sure to check the company’s warranty to see exactly what it covers. Some providers offer a lifetime warranty that will cover all maintenance, while others are more limited or short-term. Many companies that don’t have lifetime warranties offer monthly protection plans instead for around $5 per month that will cover expensive equipment replacements.
FAQs About Medical Alert Systems
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What is a medical alert system?
A medical alert system usually comes with one or more devices that helps the user stay safe. The device comes in the form of a bracelet, necklace or pendant. It is connected to a speaker that allows the user to come into contact with a trained operator with the simple press of a button. The trained operator can determine whether to send emergency help.
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Who will benefit from wearing a medical alert system?
It’s not uncommon for people to believe that seniors are the only ones to benefit from wearing a medical alert system. Truth is, though, anyone of any age can benefit from a medical alert system, particularly those who want peace of mind in knowing they will receive around-the-clock protection during medical emergencies, fires, and break-ins.
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What should I look for in a medical alert system?
The most important aspect to look for in a medical alert system is reliability. No matter how well the medical alert system performs, unless it’s connected to a live agent who can instantly take your call, then the system will prove of little value. Beyond reliability, it’s important to look for a system that is easy to use and install. Always get a system that offers a backup battery, as well. With a backup battery, you obtain peace of mind in knowing the system will still operate during a power outage.
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How do medical alert systems work?
A medical alert system is worn by the user. Many systems also come with a base in which the medical alert device sends a signal to. All the user has to do to call for help is press the HELP button on the base or device being worn. Once the signal from the device reaches the base, it is immediately forwarded to the system’s monitoring center, which includes trained emergency response operators. The operator will answer your call and using two-way voice communication, you will hear the operator ask you questions. If you can speak, you tell the operator what type of help you need. If you can’t speak, you can simply stay on the line with the operator in silence. The operator will assess the situation and determine what type of emergency help to send.
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What to look for in a medical alert system provider?
You should shop for a medical alert system that comes with a 100% satisfaction guarantee and a hassle-free return policy. Also, check the provider’s ranking with the Better Business Bureau.
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What are the different types of medical alert systems?
Medical alert systems are available in many forms. Some connect to a home’s landline, some are wireless, and some are considered mobile. A landline medical alert system comes with a phone cord that connects from the base device to the phone jack on your wall. Wireless medical alert systems connect to a wall outlet and works off of a cellular network, meaning you don’t have to connect it to a landline. Mobile medical alert systems come with a mobile device that easily fits in your hand or is worn around the neck or wrist. You get a carrying pouch as well and a charging cradle along with a power cord. No matter the type of system that you choose, fall detection is usually optional. Please keep in mind that wireless systems usually work all throughout the United States. Mobile systems work all throughout the 50 states, however, they only work outside of the country when you are in an area that has cellular network coverage.
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How much does a medical alert system cost per month?
Medical alert systems cost $19.95 to $49.95 per month on average. Prices will vary by provider and the type of system that you choose.
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Do medical alert systems require a landline?
No, not all medical alert systems require a landline. While some systems do run on a landline, there are other systems that use a cellular connection or Wi-Fi.
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Do medical alert systems come with GPS tracking?
Yes, they do! And that’s another great reason you need one. You never know what situation you may find yourself in. Sometimes, GPS tracking may be the difference between saving your life and losing it. Anything from memory loss to a seizure can cause you to wander off to places where you aren’t safe, but with a medical alert system with GPS tracking, both you and your caregivers can keep track of your location. If you go missing, your caregivers will know to call your monitoring service provider to get your GPS coordinates.
National Insitute on Aging (NIA). (2022). Falls and Fractures in Older Adults: Causes and Prevention.
Australasian Journal on Ageing. (2008). Brief Report: Personal emergency alarms: What impact do they have on older people’s lives?.
Centers for Disease Control and Prevention. (2023). Facts About Falls.