Bay Alarm Medical Alert System Review 2021

A simple and affordable medical alert system with excellent customer service.

70+ Years in Business
9+ Plan Options
Overall Rating:
5 of 5
View Packages
24/7 Emergency Response
$21.95/mo Starting Price
Questions? Speak with a Bay Alarm Medical Specialist:

Bay Alarm Medical, one of the top providers in the medical alert system industry, has provided reliable protection to older adults for years. They offer diverse products, from in-home systems with wall help buttons to mobile units and high-tech smartwatches. I put Bay Alarm Medical's In-Home Medical Alert system and GPS Help Button to the test for this year's review.

I found that Bay Alarm Medical offers some of the least-expensive medical alert systems on the market without sacrificing quality. With stellar customer support, great add-on features, reliable equipment, and 24/7 monitoring, they stand out from the crowd. While the company only has three systems to choose from, I believe you'll be satisfied with Bay Alarm Medical. Read on as I relate my experience with this provider's products!

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Bay Alarm Medical – In the Home

What We Like About Bay Alarm Medical

  • Affordable packages
  • 30-day, risk-free trial
  • Easy installation
  • No hidden fees
  • No long-term contracts
  • Superb customer service

Things to Keep in Mind About Bay Alarm Medical

  • Free ground shipping only for premium protection
  • Small product lineup

Overview of Bay Alarm Medical

The Buying Experience

Navigating Bay Alarm Medical's website isn't difficult, but I recommend calling and talking to a representative to determine which system is best for you. When I called, the representative I spoke with was incredibly friendly, to the point where I wondered if the rep had been trained by Disney. When I told the agent I wanted an in-home system, she recommended the Preferred Package. It includes two waterproof wall buttons with adhesive mounts. The wall buttons are handy for high-risk areas like the shower or stairs.

I also asked if they offer language support in Greek, thinking of my great aunt who speaks little English. They offered to connect her to a fluent operator. In fact, Bay Alarm Medical provides support for more than 200 languages.1 You can also get customer service by live chat, phone, or the FAQ portal. While other companies we’ve reviewed, like Lively, also have top-rated customer support, they don't offer the same range of language services that Bay Alarm Medical does.

Setting up My System

In-Home Medical Alert Setup

Bay Alarm Medical's at-home system is functional, durable, and easy to set up. My system came with a base unit, all the necessary cords, a wearable help button, and two wall buttons (for my Preferred package). Once I unboxed everything, I plugged the base unit into an outlet and then connected it to the phone line.

Setup Tip: Put the base unit in areas that you frequent (i.e., the kitchen, living room, bedroom) or by high-risk areas like the stairs. Keep the base unit in a visible spot with few or no objects surrounding it for easy access.

The system's two-way audio allowed me to communicate with a dispatcher from anywhere in the house (a 1,000-foot range) without being near the base unit. To test the in-home system, I pressed the help button on the pendant, which connects wirelessly. The base station beeped for five seconds, and then an automated voice said, “Call connected, please wait.” In a few seconds, the operator picked up and asked if I needed help. Using the base station's two-way speaker, I let them know that I was only testing the system, and that was that! Bay Alarm Medical recommends making a test call once a month to ensure everything is working properly.

GPS Help Button Setup

I made sure the GPS Help Button was fully charged before trying it out. To charge, simply place the unit on its charging cradle. The light on the unit will turn red, and once it's fully charged, it will turn green. To test it out, I held the help button down until I heard a beep, and an automated voice prompted me to either stay on the line or press the button again to cancel the call. Easy peasy!

Contract and Warranty

The Bay Alarm rep explained that the company offers a protection plan that covers the cost of replacing the system for normal wear and tear. However, the plan will only cover 50 percent of a lost or damaged device, and you're limited to one replacement per calendar year. Additional units will cost you a $100 deductible. If you opt out of the protection plan, you'll pay $299 for non-manufacturing-related damage.

The representative also reminded me that there are no long-term contracts, so you can cancel service at any time without penalty. I'm a big fan of that flexibility!

Bay Alarm Medical Systems at a Glance

Product Prices starting at Connection type Features Best for
In-Home Medical Alert $21.95 per month Landline and/or cellular Two-way audio; wireless, waterproof wall buttons (Preferred and Premium packages); 32-hour backup battery; standard help button lasts up to five years; auto fall detection button lasts up to two years; choice of waterproof necklace or wrist button; up to 1,000 ft. coverage area Homebodies or those on a tight budget
GPS Help Button $29.95 per month Cellular Includes charger, lanyard, and case; two-way audio; waterproof buttons; five-day battery life; caregiver tracking with Preferred and Premium; auto fall detection with Premium On-the-go users
SOS Smartwatch $29.95 per month Cellular Step tracking, touchscreen watch design, daily step goals, one-day battery life; emergency help button Active older adults who want health and lifestyle tracking features
In-home and on-the-go bundles $39.95 per month Landline and/or Cellular In-Home Medical Alert and your choice of the GPS Help Button or SOS Smartwatch Those who want comprehensive at-home and on-the-go protection

Bay Alarm Medical System and Product Details

In-Home Medical Alert

Cost

In-Home Medical Alert is Bay Alarm Medical's least-expensive system, making it a great option for those on a tight budget. Prices start at $21.95 per month for the Standard landline model. Prices increase for Preferred ($24.95 per month) and Premium ($29.95 per month) packages, which include add-ons like wall help buttons. For those who prefer a cellular connection, you'll pay an additional $10 per month.

Bay Alarm Medical In Home Medical Alert

Bay Alarm Medical In Home Medical Alert

Equipment

The In-Home Medical Alert system comes with a base unit, wearable help button, and wall buttons (with select packages). I opted for the landline system, so all I needed to do was plug in the system’s gray cord into the phone jack.

The system’s two-way audio allowed me to communicate with a dispatcher from anywhere in the house (a 1,000-foot range) without being near the base unit. I pressed the help button on my pendant in the kitchen, and it quickly connected to the base station in the living room on the other side of the house, no problem.

The wall buttons are handy for places you wouldn't wear a necklace or wristband, like the shower or in bed. They're also good if you live in a larger home and want to cast a wider protection net throughout the house. I stuck one wall button near the bed and one in the bathroom. All the buttons are waterproof, so I didn’t have to worry about mounting the wall button near the bathtub.

Our Editor Jeff Hoyt wearing the Bay Alarm Medical Fall Detection Pendant

Our Editor Jeff Hoyt wearing the Bay Alarm Medical Fall Detection Pendant

Service and Monitoring

While I chose the landline system, Bay Alarm also offers a 4G LTE cellular connection, which runs off AT&T cell towers. I preferred the stable connection of my landline, since I don’t have great AT&T coverage (plus, it saved me $10 per month), but the cellular option is suitable for those who don’t have a landline.

Did You Know: Falls are the leading cause of both fatal and nonfatal injuries for seniors in the U.S.,2 which is why fall detection pendants are so important for aging in place.

All of Bay Alarm Medical's in-home systems offer 24/7 monitoring, so you'll be covered day and night. You can add automatic fall detection to any in-home system for $10 per month. With this feature, falls are detected automatically, even if you can't press your help button. I'd recommend it for those at high risk of falling or older adults who want the added protection.

GPS Help Button

Cost

The GPS Help Button starts at $29.95 per month and has a $99 one-time equipment fee for the device. This is pretty affordable compared to other mobile systems on the market. For example, MobileHelp's prices for on-the-go systems start at $37.95 per month.

Bay Alarm Medical On the Go

Bay Alarm Medical On the Go

Equipment

With a compact, lightweight design, and a color choice of either black or white, the GPS Help Button doesn’t feel too bulky or cumbersome. The package comes with the help button, a charging dock, a USB cord to charge the button in your car, a necklace cord, a hip pouch, and an AC adapter. Once you charge the button, simply place it around your neck, and you are good to go.

FYI: Bay Alarm Medical used to offer a unique in-car medical alert system; however, they recently discontinued it. I spoke with a Bay Alarm Medical rep who told me that they hope to bring it back in the future with upgraded technology.

This system has a five-day battery life, which is comparable to other popular mobile units. You can take it on a weekend trip without worrying about a dead battery! The unit will also notify you when the batteries are running low, so you'll know when it's time for a charge.

Testing the Bay Alarm Medical's Mobile Help Button

Testing the Bay Alarm Medical’s Mobile Help Button

Service and Monitoring

The GPS Help Button runs on AT&T's cellular network, so you can use it anywhere, whether you're running errands, taking a walk, or on a road trip. What stood out to me about this system was the Caregiver Tracking app, which costs an extra $5 per month. Caregivers and family members can easily track your location through the app. That means they won't be pestering you with phone calls wondering where you are! You can also add auto fall detection for $10 per month.

SOS Smartwatch

Cost

Bay Alarm Medical's latest system, the SOS Smartwatch, starts at $29.95 per month. You'll also pay a $179 equipment fee for the watch. The monthly rates and equipment fees are both inexpensive compared to other popular smartwatch systems.

Equipment

This water-resistant smartwatch has a simple touchscreen and help button, along with a few extra features like step tracking and daily goal setting. For older adults who want to track their daily activity with a little added protection, or those who want a discreet, sleek medical alert system, this is an excellent option. Very few medical alert providers offer smartwatch systems, so it’s pretty unique for the industry.

The watch comes with a charging dock and has a 24-hour battery life, so I'd recommend charging it every night when you go to bed. That way, you'll be set for the entire day when you wake up!

Service and Monitoring

The SOS Smartwatch is best for active older adults who spend a lot of time out and about. Using 4G LTE cellular service, the watch offers 24/7 monitoring and GPS location tracking. Pushing the SOS button alerts trained operators to initiate two-way communication through the watch and send help wherever you are.

Bundle Packages

For the best of both worlds, Bay Alarm offers two packages that combine in-home and on-the-go services. You can save $119 a year by bundling a mobile and in-home solution compared to purchasing the systems separately. Keep in mind that prices will be higher overall, starting at $39.95 per month, and there are one-time equipment fees for mobile devices. So make sure you'll use them enough to get your money's worth.

Bay Alarm Medical Bundle

Bay Alarm Medical Bundle

Add-On Features and Accessories

Bay Alarm Medical has add-ons similar to other companies I’ve reviewed, like Medical Guardian. Most charge a one-time fee, but a few have recurring monthly charges.

Lockbox

With a lockbox, you can let first responders enter your home without breaking down the door. Just set up a secret four-digit code, place up to five house keys inside the lock, and secure it around the front door. Bay Alarm Medical will give EMS the code during an emergency. This add-on costs $30.

Additional Help Buttons

All in-home packages come with one wearable (wrist or necklace) help button at no extra cost. You can order an extra button for $35 if you'd like added protection or convenience.

Bay Alarm Medical - Wall Button

Bay Alarm Medical – Wall Button

Bella Charms

Worried that your wearable help button is an eyesore? Bay Alarm Medical offers their signature Bella Charms for $25, which turn your button into a stylish necklace. These sleeves easily clip onto the front of your help button.

Vial of Life

The Vial of Life is an $8 magnetic card that lists your vital medical history, allergies, and medications. You can stick it on the fridge to help EMS quickly assess medical needs and prevent treatment mistakes.

Auto Fall Detection

The auto fall detection pendant automatically places a call for help after a fall, even if you can't press your help button. Sensors pick up downward movement followed by no movement before triggering a response. I'd recommend this add-on for any seniors with a history of falls or medical conditions that put them at higher risk of falling. You'll pay $10 per month for this pendant, and you can add additional pendants for a spouse or roommate for $15 per month.

The Bottom Line on Bay Alarm Medical

I found Bay Alarm Medical to be an affordable provider with the right features to keep older adults safe. I appreciate their stellar customer service team and extensive language support. Bay Alarm Medical's products stand out as durable and easy to use. The company has stepped up its game with the SOS Smartwatch, an excellent choice for active older adults who want a high-tech system. All in all, I was happy with my Bay Alarm experience and would recommend this top medical alert provider!

Watch our latest Bay Alarm Medical video review for an inside look at this provider's medical alert systems.

Frequently Asked Questions About Bay Alarm Medical

Citations
  1. Bay Alarm Medical. (2021). Language Line Services.

  2. National Council on Aging (NCOA). (2020). Falls Prevention Facts.