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GreatCall Review

24/7 Emergency Monitoring
3 Phone Choices
Overall Rating:
3.5 of 5
Are you sure GreatCall is right for you?
See the Best Medical Alert Systems
14 Additional Options
$14.99/mo. Starting Price


5/30/19 UPDATE: The GreatCall Lively Mobile device has been temporarily recalled. We recommend choosing another GreatCall medical alert option or an option from another company until they relaunch the GreatCall Lively Mobile later this year.

Medical alert systems provide peace of mind to caregivers and family members who have a loved one that may need medical attention but may not be able to call for it. There are different types of medical alert systems depending on what someone is looking for and what types of equipment best suit their lifestyle. GreatCall Lively medical alert system specializes in mobile equipment.

A GreatCall Lively medical alert system is different than traditional medical alert systems in that it does not operate using a standard base unit and medical call button. Instead, GreatCall offers several mobile products to suit seniors on-the-go.

Although there is no standard base unit, GreatCall Lively still offers top-notch service with its variety of smartphones, flip-phones, wearable smartwatch, and a mobile alert unit. Besides offering emergency assistance, GreatCall also provides wellness check-ins, health and safety tips, and advice in non-emergency situations.

Because there is help available in non-emergency situations, there are two different response teams, the emergency team, and the medical professional team. When the medical alert service is activated, the emergency team responds. If you simply have a medical question and want to speak with a registered nurse or board-certified doctor, the medical professional team will assist you. Both options are available 24-hours a day, 7 days a week.

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GreatCall Lively medical alert system offers several different types of equipment depending on your level of activity and what best suits your needs. Here’s a look at what’s available as well as what each piece of equipment features and costs:

Jitterbug Smartphone

  • Phone costs $149.99 up front
  • 5 and ½ inch screen with large icons that make it easier to read and text
  • Voice type option
  • Long-lasting battery
  • High-speed 4G LTE data connection and built-in camera

Jitterbug Flip

  • Phone costs $99.99 up front
  • Big buttons with 3.2 inch screen
  • Includes LED flashlight setting
  • Built-in camera

Lively Mobile

  • Costs $49.99 up front
  • Syncs with a smartphone (must be Android 4.4 or iOS 8.0 or later)
  • Works within 150 feet of paired smartphone
  • One-button calling to emergency response team
  • Fall detection
  • Fitness tracking
  • Waterproof

Additional Equipment

There is also additional equipment available to add-on to the standard equipment options. They include:

  • Phone Car Charger ($24.99)
  • Bluetooth headset ($49.99)
  • Extra Wall Charger ($19.99)
  • Gel Case (for Jitterbug Smartphone) ($19.99)
  • Glass Screen Protector ($9.99)
  • Extra Charging Dock ($24.99)
  • Travel Wall Charger ($19.99)
  • Holster Case ($19.99)
  • Extra Battery ($19.99)
  • Extra Charging Dock ($19.99)
  • Extra Lanyard ($14.95)
  • Extra Accessory Clip ($9.99)
  • Protective Carry Case ($14.99)
  • Lively Mobile Wristband ($19.99)
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Each pricing structure is dependent on the type of equipment you choose to activate the GreatCall Lively medical alert system. The phones that GreatCall sells for its medical alert system can only be used with the company’s phone plans.  Here’s a look at how it works:

Pre-Paid Phones

  • Carry-over unused minutes for 60-days
  • Minutes do not expire in 30 days
  • If you add minutes they won’t expire for one year
  • If you go over your minutes, there is a $.35/minute overage fee
  • Roaming charges available in some areas
  • Additional fees for international calls

Talk and Text Plan (for Jitterbug)

  • $14.99/month for 200 minutes
  • $49.99/month for unlimited talk & text
  • Additional 100MB of data on unlimited plan with Jitterbug Smartphone

Lively Mobile Plan

  • $24.99/month for 5-star urgent response service & two-way communication with emergency alert center
  • $29.99/month includes access to Urgent Care service and the GreatCall link feature
  • $39.99/month for ultimate plan includes automatic fall detection & full equipment replacement

Wearable Device

  • $14.99/month plan
  • Acts as medical alert button that syncs with smartphone

GreatCall Lively medical alert system does not require annual contracts for any of its plans. If you’re not happy with the service or equipment, you can return it within 30 days for a refund.

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When you decide to use GreatCall Lively medical alert system, you can also expect several different features to go along with your service.


This feature reminds the user when to take medication and vitamins. Caregivers can set up a schedule. Confirmation that the dose was taken gets recorded through MyGreatCall. You can also get notified as to when you need to refill any medication.

GreatCall Link

This app allows caregivers to get information about their loved one’s activities and well-being. Caregivers can also access their loved one’s location when GreatCall is notified of an emergency.


Family members can schedule a check-in every day to see how their loved one is doing. You can also set the check-ins for weekly or monthly intervals.

Wellness Call

Dr. Brian Alman, Ph.D., conducts a weekly wellness call to improve self-care techniques.

Fall Detection

This feature detects falls so emergency responders can be contacted when the injured may not be able to contact them.

Urgent Care

Available 24/7, get connected to a licensed medical professional who can answer your medical questions. If you have a Jitterbug smartphone, the medical dictionary database and symptom checker is preinstalled on the phone. An app is available for Android and iOS users.

My World

Put together a personal profile so caregivers and emergency responders have updated medical information. Emergency contacts can also be included here.

Personal Operator

The personal operator can assist in non-emergency situations to help complete tasks or to contact a caregiver. There is a $.99 charge for each request.

Other features include daily health tips, brain games, and a fitness tracker.

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If you don’t mind paying for the equipment charges up front, then GreatCall Lively medical alert system may be right for you. Since they offer a variety of mobile devices and features, there is plenty of value for the price.

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