Pricing, packages, add-ons, and how to find the best deal
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As the company that produced the world's first in-car medical alert system, Bay Alarm Medical continues to revolutionize its products to meet the needs and lifestyles of older adults. In our review of Bay Alarm's alert systems, we found that the company stays on top of its game through reliable equipment, customer support, and affordable prices. Costs start as low as $19.95 per month, which is cheaper than Medical Guardian’s starting prices and Lively’s monthly rates. Whether you're at home or on the go, Bay Alarm offers full protection. We'll take a closer look at all of Bay Alarm Medical's products, their prices and value, and how to get the best deal.
|Systems||In-Home Medical Alert||SOS Smartwatch||GPS Help Button||In-Home + GPS Button bundle||In-Home + SOS Smartwatch bundle|
|Starting prices||– $19.95 per month for landline
– $29.95 per month for cellular
|$29.95 per month||$29.95 per month||$49.95 per month||$39.95 per month|
|Equipment fees||No||$159 device fee||$79 device fee||$79 device fee||$159 device fee|
|Connection type||Landline or cellular||Cellular||Cellular||Landline and cellular||Landline and cellular|
|Best for||Basic at-home protection||Active, tech-savvy older adults||Older adults who spend time on the go||Those who want complete in-home and on-the-go protection||Active, tech-savvy adults who want in-home and on-the-go protection|
You might be wondering: Is Bay Alarm Medical an affordable option? The company's starting prices are among the lowest for the top medical alert providers we’ve reviewed, especially for their on-the-go systems. The GPS Help Button and SOS Smartwatch system each have a one-time device fee, but they're not too expensive.
FYI: Bay Alarm Medical's average response time is 45 seconds, which is slower than LifeStation, a popular provider we’ve reviewed, whose average response time is about 20 seconds. However, Bay Alarm Medical still falls within the industry average.
As far as extra fees, the good news is, Bay Alarm Medical's packages don't include pricey activation fees like ADT's systems and Lifeline's packages do. The In-Home Medical Alert system is the least expensive system for those on a tight budget, starting at just $19.95 per month for the landline option. Let's get into the key features, pricing, and value for each system.
Bay Alarm Medical's In-Home Medical Alert system starts at $19.95 per month for the landline model. We recommend this system if you're a homebody, on a tight budget, or living in an area with poor cell reception.
If you don't have a landline, you can opt for the 4G LTE cellular connection, which uses AT&T service, for an extra $10 per month. Every package, regardless of connection, includes a personal waterproof help button, which you can wear as a wristband or necklace. According to the CDC, 36 million falls are reported each year with three million of those requiring treatment in an emergency department1, so extra protection throughout the house is essential.
The system's base unit has a two-way audio feature and a range of 1,000 feet – much larger than other companies we've reviewed, like LifeStation. Whether you press your help button or the base unit, the response team will get on the line to secure immediate assistance.
The system also offers a backup battery for added reliability. In the event of a blackout or power outage, the system can continue to function for up to 32 hours, and the battery will automatically recharge itself as soon as power is restored. Overall, this system offers the essential features to keep you safe for an excellent price.
With a lightweight, compact, and modern design, the GPS Help Button offers convenient mobile protection for seniors on the go. With plans starting at $29.95 per month, this is one of the most affordable mobile options on the market. Just a reminder – there's a one-time equipment fee of $79. Thanks to the button's 4G LTE GPS technology, you can call for help whether you're at the store or out walking your dog. As long as you're in an area with AT&T coverage,2 you'll be connected with an operator as soon as you press your help button. The GPS Help Button also comes with access to a caregiver tracking app, which lets family and caregivers monitor loved ones' whereabouts.
FYI: Bay Alarm Medical was the first provider in the industry to offer an in-car system. The company has since discontinued this unique system. However, in May of 2021, a representative informed us that they hope to bring it back with upgraded technology in the future.
For extra monthly fees, you can add automatic fall detection or a second GPS Help Button. The fall detection pendant ($10 per month) sends an automatic alert when it senses a downward motion followed by no movement. You can also purchase an additional GPS Help Button ($20 per month, plus another $79 equipment fee), which is a great deal for spouses. Compared to other popular providers, this mobile system is affordable. For example, Medical Alert's prices for mobile products start at $39.95 per month, so Bay Alarm Medical's GPS Help Button is $10 cheaper, and the $79 device fee is reasonable.
Bay Alarm Medical is one of the few medical alert providers to offer a smartwatch system. This is excellent for active older adults who spend a lot of time out and about or tech-savvy seniors who prefer devices without the look and feel of a traditional monitoring system. The SOS Smartwatch has an easy-to-navigate touchscreen and just two buttons, one of which is an SOS button. Users can track their steps, set daily goals, check the weather, and call for help with the swipe of a finger. You can also choose from a few different watch faces, including one that looks like a cat!
The SOS Smartwatch is a solid choice for more discreet protection, with less “old-fashioned” looking equipment. It has an upfront $159 equipment fee, but after that, you'll pay $29.95 per month, which is affordable compared to some other popular medical alert watches on the market. You get the most bang for your buck with this system.
Watch our video review below for a closer look at the SOS Smartwatch.
If you're looking to save, bundling is your best bet. Luckily, Bay Alarm Medical provides a number of bundle options to meet various needs. Pair the In-Home Medical Alert system with the GPS Help Button or SOS Smartwatch for full coverage no matter where you are. You can save over $100 per year by buying both a mobile and in-home solution.
|Lockbox||$30||– Allows first responders to enter your home during an emergency without forcible entry and incurring damage costs
– Ready to use with a preprogrammed four-digit code
|Additional In-Home Help Buttons||$35||– Waterproof help buttons to add to your system
– Wristband and necklace options
– All packages include one help button
– Up to 5 years of standby battery life
|Bella Charms||$25 (or 4 charms for $90)||– Various, stylish design options to snap on your Help button|
|Additional On-the-Go GPS Help Buttons||$20 per month||– Add a second help button to your On-the-Go GPS system|
|Wall buttons||$5 per month (2 pack)
$10 per month (4 pack)
|– Waterproof wall buttons to add to your system
– DIY installation
|Vial of Life||First vial is free, then an $8 one-time charge for additional vials||– This form lists your medical history, allergies, and medications for EMS to refer to during an emergency|
|Auto fall detection||$10 per month||– Available with the In-Home and GPS Help Button systems
– Detects falls automatically
|Additional Auto Fall Buttons||$15 per month||Buy an additional fall-detection button for a spouse or as backup.|
While Bay Alarm Medical doesn't offer discounted semiannual or annual rates for their plans like some companies do, they offer seasonal promotions and discounts, so be on the lookout on their website or call a rep to inquire!
Pro Tip: Always speak with a Bay Alarm Medical representative when considering your options. They can recommend the system that's best for your needs and may even offer you exclusive discounts.
The best value you'll get from Bay Alarm Medical is by bundling. We found that you can save over $100 a year just by bundling. If you're looking for the cheapest option, stick with the In-Home Medical Alert system. The SOS Smartwatch is the priciest in terms of upfront costs, but it's well worth your money if you're very active. Plus, once you pay the equipment fee, the monthly costs are some of the lowest for on-the-go systems in the industry. With no activation fees or required contracts, you can cancel your service at any time.
Here are a few other ways to save on Bay Alarm's systems:
FYI: Bay Alarm Medical now lets customers pay for systems quarterly or annually. You don't get a discount for paying quarterly or annually, but you'll get free shipping if you pay quarterly. If you pay annually, you'll get free shipping and one free month of service.
Bay Alarm offers a broad range of coverage and prices flexible enough for most needs, from the active older adult to those aging in place. Because their products are location-based (in-home versus mobile), lifestyle should play a big role in deciding which package and add-ons work best for you.
Are you home most of the time? Do you live in a smaller space? The reasonably priced In-Home Medical Alert system is a solid choice for basic at-home protection.
If you come and go a lot but want peace of mind when you're away from home, the GPS Help Button and SOS Smartwatch offer flexibility. The GPS Help Button comes with the caregiver app, which is good for those who need extra monitoring. The smartwatch works for active, tech-savvy people who want an emergency backup or who want a discreet medical alert system.
Bay Alarm Medical is a worthy contender in the growing medical alert market. With monthly rates that are less expensive than competitors we’ve reviewed, like Medical Guardian, innovative solutions for different types of seniors, and essential add-ons, Bay Alarm Medical fits the bill for affordable, top-of-the-line products. Aside from paying the one-time equipment fee for the GPS Help Button or SOS Smartwatch, we found that the monthly rates were reasonable. To get the most savings, you'll want to go for one of their bundles. If you're looking for a well-rounded company that offers a diverse range of medical alert systems, Bay Alarm Medical could be the perfect solution for you.
To learn more about Bay Alarm Medical, watch our hands-on review of the company's products below.
Monthly rates for Bay Alarm Medical systems start as low as $19.95 per month. With their price-lock guarantee, your monthly rate will never increase. However, monthly costs will go up if you add extra features like automatic fall detection or a cellular connection.
Yes, Bay Alarm Medical offers a warranty. The Protection Plan offers one free system replacement per contractual year, a 50 percent discount on accessories, and lifetime personal help button low battery replacement.
Bay Alarm Medical’s 24/7 professional monitoring team will respond in 45 seconds or less.
Standard phone lines are compatible with Bay Alarm Medical systems, including Comcast, Time Warner, Charter, and Cox.
Call the service, and you will receive instructions on how to power down and return your device(s). Keep in mind that the account is not fully canceled until the equipment has been returned in working condition and processed. There aren’t any cancellation fees, so you can cancel at any time.
Bay Alarm Medical systems can be moved anywhere in the U.S. as long as you contact Bay Alarm and update your emergency contact information with them. They do not recommend making these changes for moves of less than two weeks.