What's New With MobileHelp: If you order your MobileHelp system over the phone, you'll receive two months of free service and a 50 percent discount on automatic fall detection. Talk about a deal!
Founded in 2006, MobileHelp is best known for affordable monitoring for spouses, long-range at-home systems, and high-tech features. Backed by U.S.-based Rapid Response, a monitoring center that provides rigorous training to its employees, MobileHelp offers eight reliable alert systems. With a range of products and packages, MobileHelp offers something for most budgets and needs. From pricing to value, we'll cover everything you need to know about MobileHelp's offerings below.
|Product||Monthly starting prices||System functionality||Connection type||Activation fees*|
|MobileHelp Wired Home||$24.95||At-Home||Landline||$0|
|MobileHelp Touch Classic||$54.95||At-Home||Landline||$99.95|
|MobileHelp Duo||$41.95||In-Home and On-the-Go||Cellular||$0|
|MobileHelp Touch Duo||$64.95||In-Home and On-the-Go||Cellular||$99.95|
*The activation fee is waived if you opt for a quarterly, semiannual or annual payment plan.
MobileHelp offers a wide variety of at-home, on-the-go, and hybrid systems for most budgets. Their least expensive system, the MobileHelp Classic, starts at $19.95 per month, which is affordable compared to most of the competition. However, for a closer look at another affordable brand that, like MobileHelp, doesn't skimp on quality, check out Bay Alarm Medical's prices and packages.
Back to MobileHelp. You can add automatic fall detection to most packages (excluding MobileHelp Wired Home and MobileHelp Micro) for $10 per month, a standard price across the industry. Read on for a breakdown of every MobileHelp system!
Starting at just $19.95 per month, the affordable MobileHelp Classic is $5 cheaper than the in-home landline option. This surprised us, as cellular systems typically cost $5 to $10 more per month than landline systems. MobileHelp Classic comes with a wearable button and a base unit that includes a two-way speaker. In an emergency, users can call for help by pressing either the base station or pendant button, connecting them to a live operator at a 24/7 monitoring center.
With an impressive at-home range of 1,400 feet, MobileHelp blows other at-home systems from providers we've reviewed, like Medical Alert (which offers a range of 600 feet), out of the water. If you live in an area with solid AT&T coverage and you're looking for a reliable at-home system that doesn't require a landline connection, MobileHelp Classic is a great choice.
MobileHelp Wired Home, the company's at-home landline system, starts at $24.95 per month. It operates just like MobileHelp Classic, except it needs to be connected to a phone jack. If you spend most of your time at home and live in an area with poor cell reception, the Wired Home system is a good solution, as it provides a reliable connection at a great value. In addition, its base unit is a bit smaller and less colorful than the Classic system, so it blends in well if you're concerned about aesthetics. Its signal range from the base station to the wearable help button is a full 1,300 feet, so you'll be covered throughout the house, no problem.
The Touch Classic is one product that sets MobileHelp at-home systems apart from the others on the market. It features a touchscreen tablet with advanced health and safety features. With these advanced features comes a higher price ($54.95 per month). Note that the system comes with a help button that an older adult can wear around their neck or on their wrist. If you are an older adult who sticks close to home, likes to use advanced technology, and doesn't mind paying a bit extra, the Touch Classic is a great option.
MobileHelp Solo is the company's most affordable on-the-go option, starting at $37.95 per month. The mobile device can be worn like a necklace, so you can take it with you wherever there's reliable AT&T service. It also comes with a small pendant help button, so if you don't want to wear the larger system, you can throw it in a pocket and put on the pendant. Note that the range between the mobile device and pendant is 600 feet. The device includes two-way talk, GPS location tracking, and 24-hour battery life. Currently, the mobile device does not include fall detection. If you choose to purchase fall detection, it comes in the form of a separate neck pendant. If you want an all-in-one mobile device (including fall detection), read our review of Medical Guardian.
Some older adults may be sensitive to any perceived stigma of wearing a medical alert device. If you are one of these individuals, the Micro might be for you. It is a sleek and discreet device, weighing in at only 1.8 ounces. It also includes GPS location detection, two-way talk, and 24/7 protection while traveling near or far. We also like the price 一only $29.95 per month, a real bargain! (It does require a $79.99 equipment fee.) The one thing that this new addition to the MobileHelp lineup is lacking is access to fall detection.
In our opinion, Mobile Duo is the MobileHelp system that offers the most bang for your buck. Instead of one MobileHelp Solo mobile device, charger, and help button, this system offers two. At $44.95 per month, it only costs $7 more than the MobileHelp Solo. Whether you need a second system for a spouse or a roommate, Mobile Duo lets you both stay protected at the same time, even when you're apart. If we break it down, the cost comes to around $22 per person — a great deal!
The MobileHelp Duo, which costs $41.95 per month, is a hybrid system with the same base station and help pendant as the MobileHelp Classic and a MobileHelp Solo unit. If purchased separately, the two systems would cost a total of $63 per month. Whether you want this system to monitor two users or just want a system built for both in-home and on-the-go use, it's a bundle that packs a lot of value.
Best Value: If you're looking for the best value, we'd recommend one of MobileHelp's bundle options — Mobile Duo, MobileHelp Duo, or MobileHelp Touch Duo. You can save $20 to $30 per month with a bundle compared to purchasing both systems separately.
The MobileHelp Touch is a high-tech touchscreen system bundled with a MobileHelp Solo unit. At $64.95 per month, this system is a bit pricier than the rest of MobileHelp's systems, but it also offers the most advanced features. You can use the in-home touchscreen system to set medication reminders, play brain games, or call for help, and it's even Bluetooth and Wi-Fi enabled.
At the same time, the MobileHelp Solo offers on-the-go protection. Just like the MobileHelp Duo, this system is an option for one or two users. For those who need more health and safety features or just want a sleeker, high-tech system, the MobileHelp Touch is a solid choice.
MobileHelp offers a few accessories and features that can be added to any package. If you're looking for a company with more add-ons, like jewelry pendants or smoke and carbon monoxide monitoring, you may want to consider other providers we've reviewed, such as LifeFone. However, we've found that MobileHelp covers the essential add-ons, and their rates are affordable.
|Fall Detection Pendant||-Sends an alert to the monitoring center if you fall and are unable to press the help button
-Waterproof pendant that includes help button”
|$10 per month|
|Additional Help Button||-Neck pendant, white wrist button, and black wrist button available||$2 per month|
|Standard Wall Button||“-Help button for any area in the house
-Extra protection for high-risk areas
|$2 per month|
|Waterproof Wall Button||-Help button that can stick to any wall
-Extra protection for tub or shower
|$2.95 per month|
|Waterproof Wall Button With Cord||-Button for shower area
-Three ways to call help: by pressing button, by pulling cord, or through voice activation
|$5 per month|
|MDLive||-Telehealth platform with 24/7 access
-No copay or insurance required
|$9.95 per month|
|Connect Premium||-Insurance for lost, stolen, or damaged equipment
-Discounts on extra equipment and services
-Suite of online tools and mobile app
-Price lock on monthly rates for two years
|$5 per month|
|Lockbox||-Access to the door for first responders in an emergency||Included in every package|
MobileHelp's systems are already affordable, but here are a few extra tips you can consider to save even more.
Pro Tip: MobileHelp Connect is an online portal with a mobile app that can be downloaded to your smartphone. It offers standard (free) and premium (for an additional charge) features. Standard features include caregiver alerts when an older loved one presses the help button, location detection for caregivers, and a MobileVitals section to store important health information.
With over 3 million seniors in the U.S. owning a medical alert system,1 it's pretty clear that these devices are a popular way for older adults to stay protected. But you might be wondering, “Is MobileHelp the right company for me?” In this year's MobileHelp review, we found that the company offers affordable and reliable systems, a diverse product lineup with plenty of options, and industry-leading monitoring service for spouses.
FYI: Need a medication reminder? The MobileHelp Classic, MobileHelp Duo, and MobileHelp Touch all include medication reminders within their systems.
While we would recommend MobileHelp for several types of older adults, it's our top pick for those who need a system built for two users. As we discussed earlier, MobileHelp's two-for-one systems are highly affordable compared to companies that either charge an additional monthly fee for a spouse or require you to purchase two separate systems at full price. In addition, we recommend MobileHelp for the following groups:
MobileHelp offers affordable protection, an exceptional range for their at-home systems, and monitoring for spouses. More than half of all American older adults live with a partner,2 so spouse monitoring is an essential feature. We love that MobileHelp has multiple two-for-the-price-of-one options that won't break the bank. And with a 30-day money-back guarantee, MobileHelp makes it easy to test out their systems without any risk. While the company doesn't offer a long list of add-on accessories, they focus on what really matters — keeping you safe. Starting at just $19.95 per month, MobileHelp is a solid option for inexpensive, reliable protection.
Your mobile device will work anywhere there is AT&T coverage. MobileHelp recommends that you call them before traveling to update your information.
The base station for the at-home systems will last 30 hours or more, while the battery on the help button will last for about five years. The battery for the on-the-go device will last for 24 hours when fully charged.
You can return your MobileHelp system at any time, no questions asked. You’ll just need to call MobileHelp’s customer service team and let them know. After MobileHelp receives and processes your equipment, they will officially cancel your service. MobileHelp will then issue a prorated refund for unused service. Note that you do need to pay for return shipping.
No, MobileHelp never requires customers to sign a long-term contract. And remember, all packages have a 30-day money-back guarantee, so you can test out the equipment.
No, you don’t need to be an AT&T customer to use MobileHelp’s cellular systems. MobileHelp will provide cellular service for your devices, so you’ll just need to make sure there is reliable AT&T coverage in your area.
Washington Post. (2019). Considering a medical alert device? Here's what you should know before buying.
ACL. (2017). 2017 Profile of Older Americans.