Best Internet Service for Seniors in 2019

Our experts have researched 7 internet providers and recommend 5 of the best options for seniors.

The 3 Best Brands
AccoladesBest OverallBest ValueBest Customer Service
Monthly Plan CostStarting at $9.95Starting at $10Starting at $14.99
Internet Speeds15 Mbps10 Mbps30 Mbps
Cable AvailableYesYesYes
Senior DiscountYesYesYes
How to Order
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Top Internet Services for the Elderly

Many seniors that embrace using the internet do so for a multitude of reasons. There is a wealth of opportunities available to savvy seniors that learn how to use the internet and for other seniors that regularly connect to the internet.

Seniors that take advantage of learning opportunities discover how to protect themselves and their personal information when online. Protecting the computer and other equipment that seniors use to make an internet connection is another aspect of being online that seniors need to learn about when connecting to the internet.

One concern affecting the decision of some seniors considering whether to obtain internet service or not is likely the cost. This is particularly true for seniors living on a fixed income that are possibly concerned that internet service is too expensive for their limited budget.

Internet service providers today potentially realize that some seniors were probably left out of the opportunity to obtain affordable internet service because of their fixed income. This is particularly true for low income seniors. Several internet providers recently took measures to ensure that seniors have the opportunity to enjoy the internet and experience the same opportunities for learning and enriching their lifestyle as other individuals that use the internet.

Special programs or other features offered by some companies allow seniors the ability to obtain internet service at a lower cost than other customers. Some of the best internet plans for seniors offer additional perks beyond lower cost internet plans.

Learn some of the reasons that seniors use the internet, where to find internet services for seniors and how to choose the right internet plan for yourself or for a senior loved one.

  • Xfinity Comcast- Xfinity is one of the most well known internet service providers and is our top pick for best senior internet service thanks to their Internet Essentials offering.
  • AT&T Internet- AT&T is a great internet service provider and offers options for seniors on fixed incomes.
  • Spectrum- Spectrum also offers low and fixed income options for internet which makes it a great pick for seniors.
  • CenturyLink- CenturyLink offers basic internet service options for seniors who are looking for barebones internet service.
  • Cox- Cox is another great ISP that offers a low cost option for seniors.

How We Chose Our Top List

We selected 7 of the top ISPs on the market and researched what options they have available for seniors. From there, we dug into costs, customer service, service ratings, streaming capabilities and much more to create this list of the best internet service for seniors.

7
Services considered
3
Experts consulted
5
Services selected
10
Hours of research
1. Xfinity Comcast
Ease of useExcellent
EquipmentExcellent
Service & ResponseExcellent
Features & TechExcellent
Pricing

Overview

Comcast offers seniors the opportunity to save on internet service through its Internet Essentials plan for eligible households. There are no contracts, no credit checks or installation fees. Individuals that have not had Comcast internet service within the last 90 days and that do not have outstanding debt owed to Comcast within the past one-year prior to submitting an application are potentially eligible for Internet Essentials.

The company possibly understands that some seniors want internet service yet are unsure of how to use the service to best suit their personal needs. Comcast provides seniors the option of taking free computer training, and free basic internet classes to learn basic skills or enhance their existing internet skills in the comfort of their own home.

Are you a low-income senior otherwise eligible for the program but do not have your own computer? Comcast offers Internet Essentials customers the opportunity to purchase a low-cost laptop or desktop computer for only $149.99 plus tax.  This offer includes a 90-day warranty. It includes Microsoft Office and Norton Security Suite already loaded onto your computer.

Pros
  • Offers internet service for $9.95 per month, plus tax
  • In-home Wi-Fi service included
Cons
  • Must be age 62 or older
  • Must reside in an area where Comcast services are available
  • Must receive federal or state public assistance where you currently reside
2. AT&T Internet
Ease of useExcellent
EquipmentExcellent
Service & ResponseExcellent
Features & TechExcellent
Pricing

Overview

AT&T provides individuals with no outstanding debt for AT&T internet service the opportunity to obtain low cost internet services through its Access Program.

AT&T conducts credit checks on applicants but the results of the credit check do not affect program eligibility.

While the Access Program is not specifically a plan for seniors, there are great features that likely appeal to seniors seeking affordable internet access from a well-known provider. Enjoy internet service through the Access Program for the low cost of $10 per month, with the possibility of paying just $5.00 per month, based on the AT&T internet speed provided by AT&T in your area.

One of the perks includes the fact that while AT&T provides a self-installation kit, Access Program customers also have the option of having a professional technician complete the installation at no additional charge.

There is no deposit and no term commitment required of AT&T Access Program customers. There are also no activation fees required of customers that receive their internet service through the Access Plan. The elimination of these costs potentially provides significant savings over plans offered by some other internet providers.

Pros
  • Wi-Fi in-home gateway provided at no additional cost
  • Monthly data allowance of either 150 GB or 1 TB, based on type and speed of your service
Cons
  • Not available in every state
  • At least one household member must receive SNAP benefits (Food stamps)
  • Applicants receive letter by mail regarding Access Program approval or denial
3. Spectrum
Ease of useExcellent
EquipmentExcellent
Service & ResponseExcellent
Features & TechExcellent
Pricing

Overview

Some seniors likely know that Time Warner is now Spectrum. Spectrum provides eligible consumers with the option to obtain affordable internet services through the Spectrum Internet Assist Program.

One feature of the plan that is possibly particularly appealing to seniors is the fact that the company provides internet service to Spectrum Internet Assist customers without requiring seniors to sign a contract. That means that if you move to an area not served by Spectrum or need to disconnect the service for another reason, you do not have to pay early termination fees. There is also no worry of missing fine print in a contract.

Spectrum Internet Assist customers receive an internet modem included with their service. Enjoy the option of adding Wi-Fi for the additional low cost of $5.00 per month, the option of adding Spectrum TV service, along with the option of adding Spectrum Voice, which features unlimited calling throughout the United States, Canada, Mexico, Puerto Rico and some other areas.

Spectrum Internet Assist is a potential internet services option for eligible seniors that do not owe any debt incurred to Charter Communications within the one-year period prior to applying to the program and that have not been a Charter Communications customer within the past 30 days.

Pros
  • Offers high speed 30 Mbps internet service
  • No data caps
  • No contracts
Cons
  • One household member must be Supplemental Security Income (SSI) recipient at least 65 years of age, or participant in the National School Lunch Program (NSLP)
  • Recipients of Social Security Disability (SSD or SSDI), Social Security Retirement benefits, Social Security Survivor benefits do not meet eligibility requirements
  • Installation charges, equipment charges and other fees potentially apply
5. Cox
Ease of useAbove Average
EquipmentAbove Average
Service & ResponseAbove Average
Features & TechAbove Average
Pricing

Overview

Cox Communications offers affordable internet access with the opportunity to apply online, by telephone, or by completing a paper application. There is no required deposit and no annual contract for eligible consumers that meet the requirements of the Connect2Compete program.

These days, many grandparents take on the responsibility of raising their grandchildren. Some adult children with children of their own move back home with their parents. If you have a child attending K-12 classes living in your household, the Connect2Compete internet plan is possibly an ideal choice for you.

You and any children living in the home have access to free online educational resources and training, free financial literacy information and other online information available without extra cost to seniors.

Pros
  • Features internet speeds of up to 15 Mbps
  • Provides free Wi-Fi modem for eligible households
  • Provides computer basics training, internet basics training, and online safety information
Cons
  • Must be SNAP (Food stamps) participant, National School Lunch Program (NSLP) participant, or reside in public housing or Section 8 housing
  • Applicants must not have been a Cox High Speed Internet customer within 90 days prior to applying for Connect2Compete
  • Services not available in all areas

What Can Seniors Do with Internet Access?

Many seniors likely rely on the internet for the purpose of learning new information. Do you want to find a recipe for your favorite homemade dish? Do you want to learn about your family tree, or stay in touch with friends? Perhaps you want to connect with like-minded seniors that engage in the same hobbies that you enjoy. Some seniors choose to complete online education courses. These are all reasons that seniors use the internet.

Seniors likely do much more when they have internet access, including staying up-to-date on the latest news, local events and keeping in touch with family members. Do you want to plan a vacation? Some seniors take care of all the details online, from planning the trip to booking their flight and hotel, renting a car, and arranging for events and sightseeing tours.

Making new friends via social media sites and having fun online are other reasons that some seniors find using the internet convenient and perhaps an exciting way of engaging with other seniors.

Did you miss the latest episode of your favorite television show? National networks provide online opportunities for fans to watch recent episodes, opportunities to connect with other fans of the same television program and to stay up-to-date on the latest happenings with your favorite stars and television characters.

There are virtually unlimited options when considering what seniors can do with internet access. Exploring the internet potentially leads to new opportunities for seniors to connect with others every day.

The Pew Research Center indicates that when seniors have internet access, going online becomes an, “Integral part of their daily lives.”

What Kind of Internet Plans Do Seniors Need?

Members of the younger generation, researchers, college students and employees that use the internet for their job most likely want the latest, greatest internet service with the fastest speed, along with all the bells and whistles available with internet service. Seniors typically do not need the most expensive internet service plan with the fastest available internet speed and technologically advanced programs.

Seniors using the internet for sending email messages, engaging with loved ones or searching for information online typically need an up-to-date, yet simple internet plan that works for them and their internet needs. Seniors probably do not plan on playing the type of online video games that some younger internet users play for hours at a time, and do not intend on watching social media videos most of the day.

Some internet service providers understand that seniors sometimes do not want all the buttons, links, tabs and features of potentially complicated internet plans. These companies sometimes offer a basic plan that provides basic internet service to individuals that do not need or want a lot of extras. A plan with easy-to-understand features and affordable costs that specifically appeals to seniors is likely the type of internet service plan that seniors feel comfortable with when considering their internet service plan needs.

Affordable Internet Services for Senior Veterans

Are you a senior and a veteran of the U.S. Military? If you meet the qualifications, there is likely an affordable internet plan for you. Internet discounts provided to veterans means that seniors that do not meet qualifications for other senior internet service plans potentially qualify for affordable internet plans offered to veterans.

Comcast offers the Internet Essentials program to low income veterans. If you meet the income limits, receive federal or state public assistance, and live in a Comcast service area, you possibly meet eligibility requirements. The company also offers the service to veterans who are previous Comcast customers that have a debt with the company, as long as the debt is at least one year old.

Eligible veterans have the opportunity to purchase a low-cost computer, complete with Microsoft Office, Norton Security Suite and a 90-day warranty.

AT&T offers several discounts to active duty members of the military and veterans, including a discount of $15 per month on internet services.

If you are a senior and also a veteran, ask the company about internet discounts and plans specifically for veterans.

How Much Do Senior Internet Plans Cost?

The cost of internet services for seniors varies with the company and the internet service plan. Some companies do not provide internet plans or discounts specifically for seniors. This potentially affects decisions regarding choosing internet service for seniors already living on a fixed income or otherwise qualifying as living in a lower income bracket.

Although some companies do not offer internet plans specifically for seniors, many seniors likely meet other qualification requirements. When you qualify for affordable internet service, plans start as low as $9.95 per month.

Maximize your senior savings by choosing internet service from one of the companies that offers other discounts for eligible seniors, such as no installation fees, no required deposits or no minimum service contract period. Consider other perks such as the companies that offer seniors a low-cost computer and free basic computer or internet instruction programs, along with their low cost internet plan.

Where To Find Internet Service for Seniors

Do not limit your internet plan options to the first internet service provider that shows up in your online search or the only name you recognize from television commercials. Trusting in sites that help seniors with their needs and that provides helpful information and resources for seniors is an excellent option for finding an internet service plan that is ideal for your needs and that suits your budget.

Ask trusted family members or friends about their experience with specific companies that provide internet services, no matter which type of plan the person has now or had in the past.

Did you recently move to another residence? Perhaps you did not qualify for service at your previous address but now live in the service area of a preferred internet provider that offers the best internet for seniors.

Do you live in a senior apartment or senior facility? Check with the apartment manager or your case manager to see if there are limitations on which internet provider serves your residence. Although some companies provide services to a particular area, some apartment complexes or senior residences have contracts with specific internet providers, potentially limiting your options.

Most communities have several internet providers to choose from, which means seniors often have no issues with finding ideal internet service.

Learn More About the Best Internet Plans For Seniors

The most important tip for finding a senior internet service plan that is the right plan for you is to make sure you do your upfront research. Sure, those television commercials and internet service advertisements that you receive in the mail seem like great options. Remember, they are advertisements, not necessarily a true indication of the exact services, monthly costs, installation fees, extra equipment costs or other fees billed to customers.

When you read about the affordable $9.95 a month internet plans for seniors, the fine print usually explains that rates are subject to change at any time. Some companies indicate that internet plans for seniors are for a limited time period and that at the end of that time, the company offers other plan options to the customer. The new plans are sometimes at regular cost or near regular cost of the plan.

Always read the fine print. Several internet providers offer outstanding options for seniors looking for an internet service plan. The fine print provides additional information regarding service limitations and extra costs.

It is your responsibility to make sure you choose an internet plan that meets your needs, is within your budget and is available in the area where you reside.

When you know about the companies providing internet service plans for seniors and have the opportunity to review the pros and cons of each company, there is a strong possibility that you choose the best internet plan available for seniors. You have the opportunity to choose internet service that enhances your lifestyle, puts a large amount of knowledge and resources at your fingertips at a cost that is within your budget.