LifeFone Medical Alert System Review 2023

Overview of LifeFone

The Buying Experience

LifeFone's medical alert systems are easy to purchase through the company’s website or over the phone. I called to see if any discounts were available, and I’m glad I did! I learned that I could receive a free month of service for the package I was considering, and there was a further discount available if I chose the annual payment plan. I also asked about senior discounts, since some other providers offer them. The representative informed me that they have a modest discount for AARP members or veterans. Make sure to call to take advantage of this.

The Better Business Bureau1 gives LifeFone an A+ rating, partly based on interactions with customer service. After my interactions with their friendly team (and the very short hold time I experienced on the customer service line), I can see why.

Setting Up My System

LifeFone’s At-Home & On-the-Go system came in a small box with everything included. Inside was the base station, a wall plug, a help wristband, a waterproof pendant (I chose the fall detection option), a mobile device with a charging cradle, and an instruction manual.

At-Home Setup

The At-Home system only took a few simple steps to set up. I plugged in the base unit console, turned it on, and put on the pendant. The base station I tested was the cellular version, which has a digital display that says how many “bars” you have, just like a cell phone. I pressed the button on my pendant, and I was connected to a representative who asked if there was an emergency. I let them know I was just making a test call, and I was set!

On-the-Go Setup

To set up the On-the-Go unit, I plugged in the charging cradle and placed the mobile unit on it to let it fully charge. Once the mobile unit was charged, I pressed the gray help button to make a test call. After speaking with someone at the response center using the two-way audio, I felt confident that my system was ready and working.

Contracts and Warranty

LifeFone systems have a lifetime warranty, and all of the equipment is covered for normal wear and tear and includes battery replacements at no additional cost. In my experience, this warranty is solid; some other companies we’ve reviewed, like Lifeline, only offer a one-year warranty for select systems. To top it off, LifeFone offers a Protection Plan ($5 per month), which covers damage, loss, or theft. I’d recommend adding it for those who want some extra peace of mind.

LifeFone System and Product Details

At-Home Landline

LifeFone – At Home (Landline or Cellular) Equipment

Cost

Starting at $29.95 per month, this at-home system is LifeFone’s most affordable package. There are a few less expensive options on the market, including Bay Alarm Medical’s prices, which start at $24.95 per month for in-home coverage. However, LifeFone is still decently priced. Customers can receive a monthly discount if you pay quarterly ($2 discount) or annually ($5 discount).

There are no activation or equipment fees, and you can add automatic fall detection starting at $5 per month, which is inexpensive for fall detection. For comparison, Medical Guardian’s fall detection costs $10 per month, a pretty standard price for the industry.

Equipment

The At-Home Landline system comes with a base station with a 32-hour backup battery in case you lose power and a wearable help button. The base unit has a high-output speaker and a sensitive microphone for clear two-way communication. The wearable help button allows you to call for help anywhere in the 1,300-foot base-to-button range, so there’s no rush to get to the phone or base station.

This at-home system offers a few unique features that I like. If you have a home phone connected to your landline, you can answer calls using your LifeFone system. Simply press your wearable help button when you hear the landline phone ring. The base unit also has a built-in temperature sensor. If the temperature is out of the norm, the system will automatically send an alarm.

Service and Monitoring

At-Home Landline is for those who (you guessed it) have a landline. It’s also my pick for older adults who spend a lot of time at home or are on a tight budget. In an emergency, just press your wearable button or the help button on the base unit. The system will connect you to a live operator who can dispatch the right help for the situation. LifeFone’s monitoring center is available 24/7, so you’ll be covered at all times.

At-Home Cellular

Cost

Starting at $34.95 per month, this system is $5 more than the landline option. You’ll pay $32.95 per month with the quarterly plan or $30.95 per month with an annual plan. Like the rest of LIfeFone’s systems, there are no activation or equipment fees. You can also add fall detection for $5 per month.

Equipment

At-Home Cellular is essentially the same system as the landline option, with a base station and wearable help button. The main difference is that it doesn’t require a landline. The base station has a room-temperature sensor that sends an alarm if your home temperature falls below or rises above your customized settings. It also features optional medication reminders and other caregiver tools, which are great for older adults who have difficulty remembering to take their prescriptions.

Service and Monitoring

LifeFone’s At-Home Cellular is excellent for those who like to spend a lot of time at home. This system doesn’t use a landline; it operates on AT&T’s cellular network. You don’t have to be a current AT&T customer to use it, because LifeFone provides the AT&T service. If you live in an area with reliable AT&T coverage and don’t have a landline, At-Home Cellular is a good option. If there isn’t solid coverage in your area, I’d recommend going with the landline system to save a few bucks.

At-Home & On-the-Go, VIP Active

LifeFone – At Home & On The Go GPS Equipment

Cost

This hybrid system costs $39.95 per month on a month-to-month or quarterly plan and $36.95 per month on an annual plan. As always, there are no activation or equipment fees. Fall detection costs $10 per month for this system, which is slightly more than it costs for LifeFone’s other packages.

Equipment

LifeFone’s At-Home & On-the-Go system is the way to go for older adults with an active lifestyle. With an at-home base unit and a mobile device, it’s like two systems for the price of one. The base station features a backup battery, two-way talk, and a lighted display with the time, date, and ambient temperature. The coverage range from the base station to the wearable button is 1,400 feet, which is more extensive than the coverage ranges for other popular companies. Some providers we’ve reviewed, like ADT Health, have a range of just 600 feet. I tested the system’s range by pressing my wearable button in rooms throughout my home and found that the connection was reliable no matter where I was.

The mobile unit can be worn like a necklace or thrown in a pocket or purse, so you can take it wherever you go. It’s small and lightweight; when testing it out, I forgot I was even carrying it! Keep in mind that the unit will need to be charged once a day, just like a cell phone.

Service and Monitoring

Whether you’re taking a morning walk with your dog or finally going on that cross-country road trip, LifeFone can take care of you anywhere that has AT&T coverage. Both the at-home and mobile units use a cellular connection, which is perfect for older adults on the move. This bundle also has optional caregiver tools, including location tracking and medication reminders.

I tested the mobile system’s cellular connection while running errands, and it worked like a charm. I simply pressed the button and was connected to LifeFone’s response center in about 30 seconds. I could hear the responder loud and clear, and she could hear me.

At-Home & On-the-Go, VIP

Our Editor Jeff Hoyt with the LifeFone Voice in Necklace system

Cost

This system costs $43.95 per month, and you can save a few dollars if you choose the quarterly or annual payment plan. You’ll pay $5 per month if you add fall detection.

Equipment

The Voice-in-Pendant Active system is a convenient, all-in-one wearable unit. Everything you need is built right into the pendant, so all you have to do is wear the necklace wherever you go. The black pendant features a two-way speaker and offers vibration feedback to help those with vision or hearing loss. This system has a five-day battery life. If you have a hard time remembering to charge your devices like I do, this is a major selling point.

Service and Monitoring

This system is as streamlined as it is low-maintenance; it works through LifeFone’s AT&T or Verizon cellular network. The necklace is equipped with Wi-Fi and GPS location technology, so help can be sent straight to you, and caregivers can quickly access your location through a text to LifeFone or the LifeFone mobile app.

At-Home & On-the-Go, VIPx

Cost

The At-Home & On-the-Go, VIPx costs $45.95 per month. Although a few dollars more than a comparable system from another brand, keep in mind that LifeFone does not charge an equipment or activation fee, and fall detection only costs $5 per month rather than $10, the price you will find from most other brands.

Equipment

The “x” in VIPx is definitely there for a reason. Compared to the VIP Active, this system has lots of extras. First, the device is tiny and featherlight, only weighing 1.3 ounces. It also comes in three different colors: black, white, and silver. And, the battery life is 16 days, which means that you don’t need to worry about charging it every day.

Service and Monitoring

Like the VIP Active, you can choose a VIPx unit that runs on Verizon or AT&T’s cellular network. Location tracking is available and is considered advanced, as it uses both Wi-Fi and GPS to pinpoint a user’s location. Finally, this all-inclusive system offers optional fall detection for $5 per month (through a pendant) and a caregiver’s app loaded with additional functions.

At-Home & On-the-Go Smartwatch Active

Cost

LifeFone’s most expensive system, the Smartwatch Active, costs $49.95 per month. However, like LifeFone’s other systems, it does not have an equipment fee, and its fall detection is less expensive than most other brands.

Equipment

The Smartwatch Active is LifeFone’s latest product. It is sleek and discreet, with a black face and band, and your choice of an analog or digital display. It is chock-full of features including a step tracker, heart monitor, weather app, two-way talk, and vibration feedback.

Service and Monitoring

Unlike Lifefone’s other on-the-go systems, the Smartwatch Active offers only one cellular option for connection: AT&T. Still, this is comparable to what you will find with most other brands. In addition to advanced location tracking, it also offers optional fall detection, a rarity among other medical alert smartwatches.

Add-on Features and Accessories

LifeFone offers a ton of add-on services and accessories, which can be daunting. Here are a few of my favorites to consider.

• Activity Assurance caregiver tool ($6 per month): To help with daily check-ins, this tool allows a caregiver to pick a custom check-in time for the user. If the user doesn’t call within 15 minutes of that time, LifeFone will call them.
• Family Guard app ($9.95 per month): This is sort of like Find My iPhone for your medical alert device. Using a smartphone app, caregivers and family members can track the user’s location in real time.
• Fall detection ($5 to $10 per month): I’d highly recommend this add-on if it fits in your budget. The fall detection pendant will automatically sense a fall and call for help, even if you can’t press your help button.

Here are some of the other useful add-on services available:

• Daily check-in calls ($19 per month): With this service, a LifeFone agent will call and check in with you daily and provide medication reminders if needed.
• Medication reminders ($6 per month): You can receive reminders to take your medications daily or weekly straight through your base unit.
• Location services ($9 per month): Caregivers and family members can access your location through an online portal.
• Protection Plan ($5 per month): Protects you from needing to spend several hundred dollars on a new system if yours is lost, damaged, or stolen.
• VIPx Caregiver App($8 per month): Allows caregivers to be alerted to the first motion of the day, check the button press history, and more.
• Mobile Alert App: For those who do not want to use a medical alert device. It works on the user’s cellular network.

And here are some additional add-on products:

• Lockbox: You can store an extra key outside your door in this box so first responders can easily access your home without breaking down your door.
• Wall-mounted help button: This button adheres to a wall or surface for extra protection in high-risk areas like the bathroom or stairs.
• Vanity pendant: You can spruce up the design of your pendant with this stylish necklace.
• Mobile device charging cradle: Add an extra charging cradle for your At-Home and On-the-Go system. It makes charging your device more convenient and less easy to forget.
• Mobile device carrying case: This leather pouch protects your At-Home & On-the-Go mobile device and can be attached at the hip.

As I said, this many add-on options can be overwhelming. I’d recommend chatting with a LifeFone representative to learn more and help you choose the right accessories for your needs.

LifeFone Medical Alert Video Review

While there is a lot of material about LifeFone's lineup of products and services in this review, seeing is truly believing, as I get my hands on everything mentioned here in the LifeFone Medical Alert Systems Review from the Senior Living YouTube channel. Here, I go over everything in this written review and more! Plus, you get to see what these devices look like and how they function in realtime. Take a moment to check out this review before you make your final medical alert device decision.

The Bottom Line on LifeFone

In my view, LifeFone is a solid choice for a medical alert device. The company’s systems offer the essential features you need to stay protected, including fall detection, wide coverage ranges, 24/7 monitoring, and caregiver tools. With lifetime warranties, no upfront costs or activation fees, and seasonal discounts, there is an option for most budgets. You’ll also have a 30-day money-back guarantee, which I appreciate. While there are some higher-tech systems on the market, LifeFone is still an excellent option in my book.

For a closer look at LifeFone’s systems, watch this video review with our editor-in-chief, Jeff Hoyt.