Aloe Care Health is a new player on the medical alert system block, entering the market in 2020. The newborn company has already created a buzz in the industry with features like voice-activation, pendant-free fall detection, and motion sensors, making them perfect for seniors who want to embrace new tech. Of course, I had to get my hands on Aloe Care's systems.
Aloe Care Health has two in-home systems available and recently unveiled a mobile option. For this review, I tested out the Essentials Plus system. I have to admit when shopping, I experienced some sticker shock. The upfront prices were higher than most medical alert systems on the market. However, once I tested them out, I quickly realized that the protection and connection the high-tech systems offer are worth the investment.
The Essentials system is Aloe Care's most “basic” system, yet I found its state-of-the-art technology far from basic. Setup is straightforward and should be a breeze (more on that later), even if you aren't tech-savvy.
Quick Note: The Essentials system comes with the same Smart Hub as the Essentials Plus system. The only difference between the two packages is that the Essentials Plus system adds on the Mobile Companion.
When it comes to Aloe Care medical alert systems, the Smart Hub is the star of the show. It's a smart speaker, which kind of looks like an Alexa or Google Home. The Smart Hub connects you to everyone you choose to include in your Circle of Care. It can be used as a phone to call people within the Care Circle and connect you to a professional 24/7 emergency response team should the need arise. It also monitors air quality, temperature, and activity in the home and alerts your caregivers if anything is out of the ordinary.
Unlike traditional medical alert systems from providers like Philips Lifeline that are, well, a bit of an eyesore, Aloe Care's equipment is very sleek. It looks like another fancy-schmancy speaker or piece of smart home equipment, which I appreciate!
|What is Included?||What Does it Do?||Why is it Helpful?|
|The Smart Hub||
||The Hub detects inactivity and is voice-activated to connect you to help in an emergency. It also monitors the home environment, notifying caregivers if something is abnormal.|
|Care Button||Wearable button that alerts caregivers and connects seniors to 24/7 professional emergency response when pressed.||For extra protection around the house or in the yard, your Care Button can be worn on the wrist or around the neck.|
|Aloe Care Health App||Connects caregivers and seniors, providing updates on the system to keep everyone on the same page.||For caregivers and adult children who live far apart, the app allows everyone to stay connected and updated to provide the best support possible.|
The Essentials Plus is a solid middle-ground option for seniors looking for mobile protection who don't need the extra features and added cost of Total Care. Providing both in-home and on-the-go monitoring, the Essentials Plus system gives active seniors and caregivers peace of mind wherever they are. The system includes all of the same equipment and features as the Essentials system, plus the on-the-go Mobile Companion.
What sets the Essentials Plus system apart from Essentials is the addition of the Mobile Companion. The Mobile Companion provides GPS monitoring and 24/7 access to professional emergency response using the nationwide AT&T LTE network. The water-resistant device can be worn as a pendant and has a battery that lasts up to five days before needing a charge; it's great for active seniors who want their medical alert system to travel with them! When worn around the neck, it can also detect falls. I was also impressed with the Mobile Companion's option for vibrational feedback to accommodate older adults with hearing loss and visual impairments.
Total Care is Aloe Care's top-of-the-line system. The cost of this mighty system is $399.99 and requires a $59.99 monthly service fee. Total Care comes with everything listed above in the Essentials and Essentials Plus systems, with some extras: a Smart Fall Sensor for the bathroom, two additional motion sensors, and a WiFi connection.
Aloe Care Health's in-home fall detection sets it apart from other medical alert systems I've tested. The best part? You don't have to wear a pendant! Yes, you read that right. Aloe Care Health's Smart Fall Sensor uses radio-frequency to map the environment and monitor for falls. If a fall is detected, caregivers are notified through the Aloe Care mobile app right away. The downside to this is that the Smart Fall Sensor only monitors one room (usually, users choose the bathroom). If you want fall detection throughout your home, you will want to use Aloe Care's Mobile Companion unit, which is included in the Total Care package. This is an excellent option for seniors who would prefer not to wear the Mobile Companion in the shower but still want fall detection in the bathroom.
If you'd like additional motion sensing, the Total Care system includes two sensors. They can be placed in rooms where the Smart Hub isn't located. There's a motion sensor built into the Smart Hub, but if you want additional monitoring in other rooms, you'll want to purchase the Total Care system.
Keep In Mind: Aloe Care Health's Smart Fall Sensor is designed to monitor rooms 12 feet by 16 feet. They recommend placing it in the bathroom since that's where the majority of senior falls happen.
Though Aloe Care Health does recommend connecting any of their systems to WiFi when possible, it isn't required for the Essentials or Essentials Plus system, as they can use a cellular connection instead. On the other hand, Total Care requires WiFi for set up and monitoring, but you can use 4G as a backup in the event of a WiFi outage. The system even notifies caregivers when the system switches to 4G mode.
The Aloe Care Health app puts the cherry on top of their systems. I easily downloaded it through the Apple App Store, and it works on Androids too. As you may have experienced yourself, adult children feel pressure to pop in and check on their aging parents or rely on regular phone calls if they live far away. As a convenient alternative, the Aloe Care Health app allows adult children and caregivers to view multiple, real-time indicators through the app to get a picture of how their loved one is doing. You can say goodbye to those well-meaning, but a bit pestering, check-ins!
Those in the Care Circle can also use the app to call straight into the Smart Hub to chat. The calling feature works the other way as well; seniors can reach those in the Care Circle through the Smart Hub. It's nice to know there's another way to quickly get a hold of your friends and family if your phone is off or out of reach.
Before I tested my systems, I was curious if the Total Care package offered fall detection throughout the home or if it was just isolated to one room. I also wanted to know more about the motion sensors in the Total Care package. To get my questions answered, I reached out to customer support. A representative responded to my questions via the chat box on the website within a minute. You can also call customer support with questions if you prefer.
Customer support let me know that the Smart Fall Sensor only covers one room, and they recommend placing it in the bathroom, which makes sense since 80 percent of senior falls occur For additional protection, the representative explained that older adults could place motion detectors around the home and use the voice-activated Smart Hub to summon help in an emergency. The two motion sensors that come with the Total Care package monitor regular activity in a room, but they don't detect fast downward motion (like a fall). If movement isn't sensed in the room for a long time, it could indicate a fall has occurred, and caregivers will be alerted.
Though the motion sensors aren't as comprehensive as fall detection, I was relieved that there are multiple ways Aloe Care Health protects seniors if they happen to take a tumble outside of the bathroom. If you want fall detection both inside and outside the home, you'll want to wear the Mobile Companion, which is included in the Essentials Plus and Total Care Package. The Mobile Companion from Aloe Care can't be purchased as a standalone system, so if you're looking exclusively for a mobile system, check out the MobileHelp Solo from MobileHelp.
Purchasing an Aloe Care Health system was simple and quick. Compared to competitors we've reviewed like Medical Guardian, Aloe Care Health doesn't have add-on equipment, color options, or various subscription types, so you aren't required to make multiple selections throughout the checkout process. It makes for a very smooth and uncomplicated transaction! If you're more comfortable ordering over the phone instead of online, you have that option as well.
Money-Saving Tip: Since Aloe Care Health is relatively new, they've been running some great introductory deals. These special prices could save you up to $150 on equipment fees and $240 a year on service fees. Take advantage of these special offers when they're available!
You'll need to pay for your equipment upfront. Aloe Care Health doesn't have equipment rental plans, so it cost us $199.99 for the Essentials system, $299.99 for Essentials Plus, and $399.99 for the Total Care equipment. The service fee runs on a month-to-month basis. In other words, Aloe Care doesn't require a long-term contract like Life Alert, so you can cancel your service at any time. Aloe Care Health also has a one-year warranty on their systems, covering any manufacturing issues that may arise.
I was excited to unpack our Aloe Care Health System once it arrived, and, by the way, shipping was free! I chose to test out the Smart Hub first. I found a Smart Hub, Care Button, power cord, lanyard, and wristband inside the box. I placed the Smart Hub in the living room on the coffee table, a central room in our house. Once I plugged the device into the wall, it powered up automatically and chimed. The ring light on top pulsed blue.
Then, a voice prompted me to either download the smartphone app and follow the step-by-step directions or listen to the prompts for manual setup. I chose to set up my system through the app, which was a quick and easy process with clear directions. The system also comes with an easy-to-follow manual if you'd prefer to set up your system without the app.
After the setup was complete, I put the Care Button on my wrist and tested the emergency call system. I was pleasantly surprised to find that I was connected to an operator in just ten seconds. The average response time for medical alert systems across the industry is about 15-45 seconds, so this was fast! I let the operator know that I was just making a test call, and that was it. The whole process took less than five minutes.
FYI: During setup, you'll want to place the Smart Hub on a flat surface that is about 3-4 feet high. Coffee tables, bedside tables, and kitchen counters work great.
My on-the-go Mobile Companion came with the mobile unit, a strap to wear it around my neck, and a charger. I pressed and held the grey power button on the side of the unit. The light at the top of the Mobile Companion turned green, the device buzzed, and I heard a chime. A voice told me that the unit was powering on. Then, I set the system on its charging cradle and plugged it in. After a quick charge the unit was ready to go! To test it out, I pressed the grey shield button on the side of the unit, and was quickly connected to an operator.
For seniors looking for the “ultimate” protection and caregivers who want added peace of mind, I suggest going with the Total Care system. The added motion detectors and Smart Fall Sensor in the bathroom are great for older adults who may have a history of falling. Though you'll want to make sure that the price of the system and monthly service fee falls within your budget.
For seniors who are less tech-savvy or just want a more basic system, the Essentials system provides simple, comprehensive protection. It's designed for seniors to set up on their own and doesn't require WiFi, plus the $39.99 per month service fee is a little easier on the wallet!
If you're looking for both on-the-go and at-home protection, and you don't need extra bells and whistles, the Essentials Plus system will be your best bet.
Aloe Care Health is one of the most high-tech systems our team has reviewed over the years. Its pendant-free Smart Fall Sensor, Mobile Companion, motion sensors, and caregiver app make it excellent for seniors who want the latest and greatest and caregivers looking to stay in the loop. I found the Smart Hub and caregiver app to be a solid duo that provides protection and connection intuitively. As long as the higher prices fit in your budget, Aloe Care Health is a top-notch, innovative provider leveraging technology to keep seniors safe and loved ones informed.
For more info on Aloe Care Health and other popular medical alert providers, head over to our top picks for medical alert systems.
There are three ways to connect to professional emergency assistance. You can press the black button on the center of the Smart Hub, press your wearable Care Button, or repeat the word “emergency” to voice-activate the Smart Hub.
Yes, fall detection is available with the Total Care system and the Mobile Companion.
You can add family, friends, and professional caregivers that you would like to receive updates on your health and well-being to your Care Circle. You can add as many people as you would like to your Care Circle, although Aloe Care Health recommends five.
No. The Essentials system does not need WiFi, a landline, or a smartphone to be installed or monitor your home.