Aloe Care Health is a new player on the medical alert system block, entering the market in 2020. The newborn company has already created a buzz in the industry with features like voice activation, pendant-free fall detection, and motion sensors, making them perfect for seniors who want to embrace new tech. Of course, I had to get my hands on Aloe Care's systems.
Aloe Care Health has three in-home systems available, two of which also include on-the-go protection with a mobile system, and a standalone on-the-go system. For this review, I tested out the Essentials Plus system. I have to admit when shopping, I experienced some sticker shock. Aloe Care Health's upfront prices were higher than most medical alert systems on the market. However, once I tested them, I quickly realized the protection and connection these high-tech systems offer are what make them worth the investment.
Purchasing an Aloe Care Health system was simple and quick. Compared to competitors we’ve reviewed like Medical Guardian, Aloe Care Health doesn't have add-on equipment, color options, or various subscription types, so you aren't required to make multiple selections throughout the checkout process. It makes for a very smooth and uncomplicated transaction! If you're more comfortable ordering over the phone instead of online, you have that option as well.
Money-Saving Tip: Since Aloe Care Health is relatively new, they've been running some great introductory deals. These special prices could save you up to $150 on equipment costs and $240 a year on service fees. Take advantage of these special offers when they're available!
While browsing Aloe Care Health's systems, I was curious if the Total Care package offered fall detection throughout the home or if it was just isolated to one room. I also wanted to know more about the package's motion sensors. To get my questions answered, I reached out to customer support. A representative responded to my questions via the chat box on the website within a minute. You can also call customer support with questions if you prefer.
Customer support let me know that the Smart Fall Sensor only covers one room, and they recommend placing it in the bathroom, which makes sense, since 80 percent of senior falls occur there.1 For additional protection, the representative explained that older adults could place motion detectors around the home and use the voice-activated Smart Hub to summon help in an emergency.
I was excited to unpack our Aloe Care Health System once it arrived, and, by the way, shipping was free! I chose to test out the Smart Hub first. I found a Smart Hub, the Care Button, a power cord, lanyard, and wristband inside the box. I placed the Smart Hub in the living room on the coffee table, a central room in my house. Once I plugged the device into the wall, it powered up automatically and chimed. The ring light on top pulsed blue.
Then, a voice prompted me to either download the smartphone app and follow the step-by-step directions or listen to the prompts for manual setup. I chose to set up my system through the app, which was a quick and easy process with clear directions. The system also comes with an easy-to-follow manual if you'd prefer to set up your system without the app.
FYI: During setup, you'll want to place the Smart Hub on a flat surface that is about 3 to 4 feet high. Coffee tables, bedside tables, and kitchen counters work great.
After setup was complete, I put the Care Button on my wrist and tested the emergency call system. I was pleasantly surprised to find that I was connected to an operator in just 10 seconds. The average response time for medical alert systems across the industry is about 15-45 seconds, so this was fast! I let the operator know that I was just making a test call, and that was it. The whole process took less than five minutes.
My on-the-go Mobile Companion came with the Essentials Plus system. The Mobile Companion includes a charger and strap to place it around your neck. To power it up, I pressed and held the gray power button on the side of the unit. The light at the top of the Mobile Companion turned green, the device buzzed, and I heard a chime. A voice told me that the unit was powering on. Then, I set the system on its charging cradle and plugged it in. After a quick charge, the unit was ready to go! To test it out, I pressed the grey shield button on the side of the unit and was quickly connected to an operator.
I'm not a fan of long-term contracts, so I was pleased to know that Aloe Care Health doesn't require them. You can cancel at any time without penalty or extra fees. Unlike Medical Guardian’s prices, which offer a slight discount when you pay annually versus monthly, Aloe Care Health doesn't offer discounts for paying ahead for service.
Unlike other popular providers we've reviewed, including Lively, Aloe Care Health doesn't offer a warranty on their products.
|System name||Equipment fee||Monthly rate||Type of protection||What’s included|
|Essentials||$199.99||$39.99||In home||4G Smart Hub
Wearable Care Button
|Essentials Plus||$299.99||$49.99||In home and on the go||4G Smart Hub
Wearable Care Button
|Total Care||$399.99||$59.99||In home and on the go, plus fall detection||4G Smart Hub
Wearable Care Button
Automatic fall detection
Two motion sensors
|Mobile Companion||$149.99||$34.99||On the go with fall detection||Mobile Companion
Automatic fall detection
The Essentials system costs $199.99 for the equipment fee and a $39.99 monthly service fee. This is Aloe Care Health's most affordable in-home system, though it's more expensive than other budget-friendly providers. For comparison, this system is around $20 more expensive than Bay Alarm Medical's starting costs.
The Essentials system is Aloe Care's most “basic” system, yet its state-of-the-art technology is far from basic. The Smart Hub is the star of the show. It's a voice-activated smart speaker, which kind of looks like an Alexa or Google Home. The Smart Hub connects you to everyone you choose to include in your Care Circle. It can be used as a phone to call people within the Care Circle and connect you to a professional 24/7 emergency response team should the need arise. I tested the Smart Hub's voice-activated feature by repeating the word “Emergency.” After I said this three times, the system automatically connected to the monitoring center. I love this hands-free feature!
Quick Note: The Essentials system comes with the same Smart Hub as the Essentials Plus system. The only difference between the two packages is that the Essentials Plus system adds the Mobile Companion.
For extra protection around the house or in the yard, the system comes with a Care Button that you can wear around your neck or wrist. In an emergency, simply press your wearable button to connect to the monitoring center.
Unlike traditional medical alert systems from providers we’ve reviewed like Lifeline that are, well, a bit of an eyesore, Aloe Care Health's equipment is very sleek. It looks like another fancy-schmancy speaker or piece of smart home equipment, which I appreciate!
In addition to medical alert monitoring, the Aloe Care Health Smart Hub monitors air quality, temperature, and activity in the home and alerts caregivers if anything is out of the ordinary. The system uses 4G to connect wearers to the emergency monitoring system, so Wi-Fi is not required.
This at-home system is ideal for homebodies. Keep in mind that the Essentials system doesn't include fall detection and it isn't a feature you can add on for an additional fee. If you or your loved one has a history of falling, then you'll want to check out one of the two systems below.
The Essentials Plus equipment fee is $299.99 and the monthly service fee is $49.99. This system is a solid middle-ground option for seniors looking for mobile protection who don't need the extra features and added cost of Total Care.
The Essentials Plus system includes all of the same equipment and features as the Essentials system, plus the on-the-go Mobile Companion. This duo provides protection and monitoring in the home, while the Mobile Companion gives seniors protection outside the home.
Quick Tip: Aloe Care Health's Mobile Companion can also be purchased as a stand-alone system. However, I'd recommend bundling it with the Smart Hub, as it offers robust features for at-home protection.
The Mobile Companion is water-resistant and can be worn as a pendant and has a battery that lasts up to five days before needing a charge; it's great for active seniors who want their medical alert system to travel with them! When worn around the neck, it can also detect falls. I was also impressed with the Mobile Companion's option for vibrational feedback to accommodate older adults with hearing loss and visual impairments.
Providing both in-home and on-the-go monitoring, the Essentials Plus system is a great option for older adults looking for a sleek mobile system that includes fall detection. The Mobile Companion provides GPS monitoring and 24/7 access to professional emergency response using the nationwide AT&T LTE network. The built-in two-way speaker makes it easy for wearers to communicate with Aloe Care Health's trained professionals in an emergency situation. I tested the Mobile Companion while running errands, and the system's signal was strong enough to connect me to the monitoring system without any issues.
The cost of this mighty system is $399.99 with a $59.99 monthly service fee. This is one of the more expensive systems on the market; however, its unique high-tech features are worth the cost if you have some wiggle room in your budget.
Total Care is Aloe Care's top-of-the-line system. It comes with everything listed above in the Essentials and Essentials Plus systems, with some extras: a Smart Fall Sensor for the bathroom, two additional motion sensors, and it needs a Wi-Fi connection.
Aloe Care Health's in-home fall detection sets it apart from other popular medical alert systems we’ve tested. The best part? You don't have to wear a pendant! Yes, you read that right. Aloe Care Health's Smart Fall Sensor uses radio frequency to map the environment and monitor for falls. If a fall is detected, caregivers are notified through the Aloe Care Health mobile app right away.
Keep In Mind: Aloe Care Health's Smart Fall Sensor is designed to monitor rooms 12 feet by 16 feet. The company recommends placing it in the bathroom, since that's where the majority of senior falls happen.
The downside to this is that the Smart Fall Sensor only monitors one room (usually, users choose the bathroom). If you want fall detection throughout your home, you will want to use Aloe Care's Mobile Companion unit, which is included in the Total Care package. This is an excellent option for seniors who would prefer not to wear the Mobile Companion in the shower but still want fall detection in the bathroom.
If you'd like additional motion sensing, the Total Care system includes two sensors. They can be placed in rooms where the Smart Hub isn't located. There's a motion sensor built into the Smart Hub, but if you want additional monitoring in other rooms, you'll want to purchase the Total Care system.
Since the Total Care system comes with two additional motion sensors, it provides robust activity monitoring. When placed in a room that has regular movement, say the kitchen, the monitors can detect any unusual inactivity. Aloe Care Health will notify the Care Circle via the mobile app (more on that below!) of the anomaly so they can check in with their loved one.
Unlike Aloe Care Health's other two systems, Total Care needs Wi-Fi to properly monitor users in their homes. In the event of a Wi-Fi outage, the system uses 4G as a backup so you're always protected.
If you decide to purchase the Mobile Companion as a standalone package, you'll pay $34.99 per month with a $149.99 equipment fee. This is Aloe Care Health's least expensive system, making it my pick for those on a tight budget.
As discussed above, the Mobile Companion is an all-in-one mobile unit worn as a necklace. It has a five-day battery life, so you can throw it on and take it with you wherever you go. Plus, the unit comes with built-in fall detection. Some other mobile systems require you to purchase a separate fall detection pendant, meaning you need to carry two pieces of equipment with you everywhere. I appreciate that Aloe Care Health doesn't charge extra for fall detection or require a second pendant.
Mobile Companion uses GPS, WiFi, and an AT&T cellular connection to provide coverage anywhere you go. The device connects to the Aloe Care Health app, so family members and caregivers can get real-time updates, easily check in, and keep track of your location.
While Aloe Care Health doesn't offer any traditional add-on features, all systems come with free access to the Aloe Care Health mobile app. This app puts the cherry on top of their systems. I easily downloaded it through the Apple App Store (it works on Androids, too). As you may have experienced yourself, many adult children pop in and check on their aging parents or rely on regular phone calls if they live far away. As a convenient alternative, the Aloe Care Health app allows adult children and caregivers to view multiple, real-time indicators through the app to get a picture of how their loved one is doing. You can say goodbye to those well-meaning, but a bit pestering, check-ins!
Those in the Care Circle can also use the app to call straight into the Smart Hub to chat. The calling feature works the other way as well; older adults can reach those in the Care Circle through the Smart Hub. It's nice to know there's another way to quickly get a hold of your friends and family if your phone is off or out of reach. Below, we'll take a look at my favorite app features for caregivers.
Aloe Care Health is one of the most high-tech systems our team has reviewed over the years. Its pendant-free Smart Fall Sensor, Mobile Companion, motion sensors, and caregiver app make it excellent for older adults who want the latest and greatest and caregivers looking to stay in the loop. I found the Smart Hub and caregiver app to be a solid duo that provides intuitive protection and connection. As long as the higher prices fit in your budget, Aloe Care Health is a top-notch, innovative provider leveraging technology to keep seniors safe and loved ones informed.
There are three ways to connect to professional emergency assistance. You can press the black button on the center of the Smart Hub, press your wearable Care Button, or repeat the word “emergency” to voice-activate the Smart Hub.
Yes, fall detection is available with the Total Care system and the Mobile Companion.
You can add family, friends, and professional caregivers that you would like to receive updates on your health and well-being to your Care Circle. You can add as many people as you would like to your Care Circle, although Aloe Care Health recommends five.
No. The Essentials and Essentials Plus systems do not need Wi-Fi, a landline, or a smartphone to be installed or monitor your home.
Institute on Aging. (2016). Bathroom Design Tips for Caregivers: Keeping Seniors Safe While Aging in Place.