Aloe Care Health Medical Alert System Review in 2025

Overview of Aloe Care Health

The Buying Experience

Purchasing an Aloe Care Health system was simple and quick. Compared to competitors we've reviewed, like Medical Guardian, Aloe Care Health doesn’t have add-on equipment, multiple color options, or various subscription types, so you aren’t required to make multiple selections throughout the checkout process. It makes for a very smooth and uncomplicated transaction! If you’re more comfortable ordering over the phone instead of online, you have that option as well.

While browsing Aloe Care Health’s systems, I was curious to know if the Essentials Plus system offered fall detection. Since more than one out of four adults aged 65 and older fall each year, this is an important feature I always look for.1 I also wanted to learn more about the package’s motion sensors. To get my questions answered, I reached out to customer support. A representative responded to my questions via the chat box on the website within a minute. You can also call customer support with questions. Many user reviews note that Aloe Care Health’s customer service reps are exceptional.

From my conversation with customer service, I learned that none of Aloe Care Health’s home systems have automatic fall detection, which was a bit disappointing. Most providers, like Medical Guardian and Bay Alarm Medical, offer in-home fall detection. Aloe Care Health used to sell a system called Total Care that offered in-home fall detection but was discontinued.

Setting Up My System

Smart Hub Setup

I was excited to unpack my Aloe Care Health System once it arrived, and, by the way, shipping was free! I chose to test out the Smart Hub first. I found a Smart Hub, the Care Button, a power cord, a lanyard, and a wristband inside the box. I placed the Smart Hub in the living room on the coffee table, a central room in my house. You’ll want to place the Smart Hub on a flat surface about 3 to 4 feet high. Coffee tables, bedside tables, and kitchen counters work great. Once I plugged the device into the wall, it powered up automatically and chimed. The ring light on top pulsed blue.

Then, a voice prompted me to either download the smartphone app and follow the step-by-step directions or listen to the prompts for manual setup. I set up my system through the app, which was a quick and easy process with clear directions. The system also comes with an easy-to-follow manual if you’d prefer to set up your system without the app.

Expert Insights

From Taylor Shuman, Senior Tech Expert

All in all, it was fairly easy to set up my system. However, I could see the process being more challenging for someone less familiar with tech or smartphone apps. If you get stuck during the setup process, customer service is always available and happy to help!

After the setup was complete, my uncle put the Care Button on his wrist and tested the emergency call system. We were pleasantly surprised that he was connected to an operator in just 10 seconds. The average response time for medical alert systems across the industry is about 15 to 45 seconds, so this was fast! My uncle let the operator know that he was just making a test call, and that was it. The process took less than five minutes, and we didn’t encounter any issues.

Unboxing my Aloe Care Health Smart Hub

Mobile Companion 2 Setup

The on-the-go device, the LTE Mobile Companion 2, came with the Essentials Plus system. The Mobile Companion 2 includes a charger and strap to place it around your neck. To power it up, I pressed and held the gray power button on the side of the unit. The light at the top of the Mobile Companion turned green, the device buzzed, and I heard a chime. A voice told me that the unit was powering on. Then, I set the system on its charging cradle and plugged it in. After a quick charge, the unit was ready to go! To test it out, I pressed the large gray button in the center of the unit, and I was quickly connected to an operator. Again, the testing process was simple and fast.

Contracts and Warranty

Aloe Care Health doesn’t require long-term contracts. That means you can cancel at any time without penalty or extra fees. Unlike Medical Guardian's prices, which offer a slight discount when you pay annually versus monthly, Aloe Care Health doesn’t offer discounts for paying ahead for service.

Aloe Care Health Systems at a Glance

Aloe Care Health System and Product Details

Essentials: Basic Protection

Cost

The Essentials system costs $199.99 for the equipment fee and a $39.99 monthly service fee. This is Aloe Care Health’s most affordable in-home system, though it’s more expensive than other budget-friendly providers. For comparison, this system is around $15 more than Bay Alarm Medical’s starting costs. Plus, many other in-home systems don’t have an equipment fee, so this is something to keep in mind.

Equipment

The Essentials system is Aloe Care’s most “basic” system, yet its state-of-the-art technology is far from basic. The Smart Hub is the star of the show. It’s a voice-activated smart speaker that looks a bit like an Alexa or Google Home. The Smart Hub connects you to everyone you choose to include in your Care Circle. You can use it as a phone to call people within the Care Circle and to connect with a professional 24/7 emergency response team should the need arise. I tested the Smart Hub’s voice-activated feature by repeating “Emergency.” After I said this three times, the system automatically connected to the monitoring center. I love this hands-free feature!

For extra protection around the house or in the yard, the system comes with a Care Button that you can wear around your neck or wrist. In an emergency, simply press your wearable button to connect to the monitoring center.

Unlike traditional medical alert systems from providers we've reviewed, like Lifeline, which are a bit of an eyesore, Aloe Care Health’s equipment is very sleek. It looks like another fancy-schmancy speaker or smart home equipment, which I appreciate! The Smart Hub also features a motion-activated night light. I loved this feature, as it helped me avoid tripping or bumping into things when I got up in the middle of the night.

My uncle testing out the Aloe Care Health Smart Hub and help pendant

Service and Monitoring

In addition to medical alert monitoring, the Aloe Care Health Smart Hub monitors air quality, temperature, and activity in the home and alerts caregivers if anything is out of the ordinary. The system uses 4G to connect wearers to the emergency monitoring system, so Wi-Fi is not required.

This at-home system is ideal for homebodies. Remember that the Essentials system doesn’t include fall detection, and isn’t a feature you can add on. Falls are the number one cause of fatal and nonfatal injuries among seniors.2 If you or your loved one has a history of falling, I’d recommend one of Aloe Care Health’s on-the-go systems with fall detection.

Essentials Plus: At-Home and On-the-Go Protection

Cost

The Essentials Plus equipment fee is $349.99, and the monthly service fee is $59.99. This system is a solid top-of-the-line option for seniors looking for at-home and on-the-go protection with fall detection. It’s Aloe Care Health’s system, making it best for those with some wiggle room in their budget.

Equipment

The Essentials Plus system includes the same equipment and features as the Essentials system, plus the Mobile Companion 2. This duo provides protection and monitoring in the home, while on its own, the Mobile Companion 2 gives seniors protection outside the home.

The Mobile Companion 2 is water-resistant and can be worn as a pendant. It has a battery lasting up to five days before needing a charge; this is great for active seniors who want their medical alert system to travel with them! When worn around the neck, it can also detect falls. I was especially impressed with the device’s option for vibrational feedback to accommodate older adults with hearing loss and visual impairments.

Service and Monitoring

The Essentials Plus system provides both in-home and on-the-go monitoring and is a great option for older adults looking for a sleek mobile system that includes fall detection. The Mobile Companion 2 provides GPS monitoring and 24/7 access to professional emergency response using the nationwide AT&T LTE network. The built-in two-way speaker makes it easy for wearers to communicate with Aloe Care Health’s trained professionals in an emergency. I tested the Mobile Companion 2 while running errands, and the system’s signal was strong enough to connect me to the monitoring system without any issues.

Mobile Companion 2: Premium On-the-Go Protection

Cost

Aloe Care Health’s latest on-the-go system costs $44.99 per month with a $149.99 equipment fee. These prices are around $5 more than on-the-go systems from other top providers like Medical Guardian’s MGMove for $39.95 per month. Consequently, the system offers solid value.

Equipment

Mobile Companion 2 is an upgraded version of the retired Mobile Companion Go. It includes all of the same features, including a mobile unit, automatic fall detection, and a 4G LTE connection, plus a few extras. This system allows the user to make outbound calls to a programmed caregiver straight from the device, which is a great feature if you don’t have your phone on you. The Mobile Companion 2 also has a Find My Device feature, so you can find your system if you misplace it. This device is excellent for older adults with memory loss or those who are just forgetful like me! Almost 40 percent of adults aged 65 years or older will experience some memory loss,3 so this is an important feature for many. If it fits your budget, I’d highly recommend the Mobile Companion 2, as it offers the most robust on-the-go protection.

Service and Monitoring

Mobile Companion 2 runs on a 4G LTE connection. It offers 24/7 coverage and automatic fall detection. The mobile unit has live location detection, so you can locate your loved one in real-time during an emergency. It’s also compatible with the Aloe Care Health mobile app for caregivers and loved ones who want to keep track of the user.

Add-On Features and Accessories

Aloe Care Health App

While Aloe Care Health doesn’t offer traditional add-on features, all systems include access to the Aloe Care Health mobile app. This app puts the cherry on top of their systems. I downloaded it through the Apple App Store (it works on Androids, too). As you may have experienced yourself, many adult children pop in and check on their aging parents or rely on regular phone calls if they live far away. As a convenient alternative, the Aloe Care Health app allows adult children and caregivers to view multiple real-time indicators through the app to get a picture of how their loved one is doing. You can say goodbye to those well-meaning but a bit pestering check-ins!

Those in the Care Circle can also use the app to call the Smart Hub to chat. The calling feature also works in reverse; older adults can reach those in the Care Circle through the Smart Hub. It’s nice to know there’s another way to quickly contact your friends and family if your phone is off or out of reach. Below, we’ll look at my favorite app features for caregivers.

Checking in on the Aloe Care Health app

Real-Time Updates for Caregivers in the Aloe Care Health App

• Temperature in the home: If the temperature is lower than usual, you’ll know whether your loved one’s heater is working correctly or if a window has been left open.
• Air quality: The Smart Hub measures CO2 and VOC, so if there is a gas leak in your parents’ home, you can rest assured that you’ll be alerted through the app.
• Mobility: Aloe Care Health’s motion sensors are connected to the app, so you’ll be alerted when mom is up and moving in the kitchen at 6:30 a.m., probably making her regular cup o’ joe.
• System status: Here, you can tell if the Aloe Care Health system is working properly. If there is a power outage in the home, you’ll be notified that the system is running on its backup battery.
• Check-ins: If you have multiple caregivers/adult children, you can all leave notes on the app when you check in with your loved one. That way, everyone is up to date and on the same page!

Aloe Care Health vs. the Competition

Aloe Care Health has high-tech devices, but their prices are a bit higher than the competition. Here’s a breakdown of how Aloe Care Health compares to its competitors.

Aloe Care Health vs. ADT

ADT’s prices start at $29.99 per month. Unlike Aloe, they offer a lifetime warranty. However, ADT does not have a mobile app for caregivers like Aloe Care Health does. ADT’s monitoring center is based in the U.S., company-owned and operated, and monitored 24/7 by agents accustomed to working with seniors. Read our ADT review for more information.

Aloe Care Health vs. Medical Guardian

Aloe Care Health offers three systems, while Medical Guardian offers five systems, including a smartwatch. Medical Guardian’s prices start at $36.95 per month, which is more affordable than Aloe Care Health’s least expensive option. Both companies offer caregiver apps, which can keep aging adults, caregivers, and families connected. Aloe Care Health has a 30-day money-back guarantee, unlike Medical Guardian, which offers no free trial period.

Aloe Care Health vs. MobileHelp

MobileHelp systems start at $24.95 a month, making them more affordable than Aloe Care Health. Aloe Care Health includes fall detection at no extra cost for two of their devices, while MobileHelp charges $11 a month to add fall detection to any system. MobileHelp does not have a risk-free trial like Aloe Care Health does. However, MobileHelp offers a few systems designed for two users, making them a great option for couples. Check out our 2025 MobileHelp review to learn more.

The Bottom Line on Aloe Care Health

Aloe Care Health is one of the most high-tech systems our team has reviewed. Customer testimonials often commend the company for its innovative technology that provides peace of mind. Its motion sensors, robust caregiver app, and temperature and air quality sensors make it excellent for older adults who want the latest and greatest and caregivers looking to stay in the loop.

On the other hand, if you’re looking for a simpler system without bells and whistles, we’d recommend looking elsewhere. I found the Smart Hub and caregiver app a solid duo that provides intuitive protection and connection. As long as the higher prices fit your budget, Aloe Care Health is a top-notch, innovative provider leveraging technology to keep seniors safe and loved ones informed.