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100% Cellular Service
240+ Languages Supported
Overall Rating:
5 of 5
See Pricing
17 Second Avg. Response Time
$19.95 Starting Price

If the older adults in your life are always out and about like mine, you know just how hard it is to keep them safe (and yourself worry-free) when you’re not around. That’s where MobileHelp comes in. Founded in 2006, MobileHelp was one of the first companies to offer mobile medical alert systems for users to stay protected away from home. MobileHelp offers a diverse lineup of equipment to meet the needs of those aging in place, from the stay at home MobileHelp Classic to the two-in-one system MobileHelp Duo for active spouses or roommates.

For this year’s review, I tested out the MobileHelp Duo system with automatic fall detection. I found that the company offers high quality, competitively priced systems with some great add-on features and no long-term contracts. Also included is MobileHelp Connect,1 a mobile app especially useful for active users to connect with family members or caregivers or share their location automatically. My main complaint about MobileHelp was during the buying process – it was initially difficult to differentiate between their product offerings. However, as you’ll see below, with a few questions for customer service I landed on the right products to test and was happy with the results. Read on as I cover everything you need to know about MobileHelp, from choosing a package that’s right for you to testing out your system!

FYI: When I tested out MobileHelp’s medical alert systems, I found that the average response time was around 17 seconds. The industry average is between 15-45 seconds, so MobileHelp is really fast!

Our Experience with MobileHelp

Buying Experience and Value

MobileHelp’s product line can be challenging to navigate, in part because the names aren’t self-explanatory. They offer the MobileHelp Duo and the Mobile Duo, not to mention MobileHelp Classic and MobileHelp Solo. I’d recommend calling to choose a system, as speaking with a representative is an easy way to clear up any confusion and find the absolute best deal. When I called, the representative let me know that there was a monthly discount if I decided to pay quarterly instead of monthly, and they offered me a free lockbox with my purchase. If you’re a bargain hunter, make sure to call and understand what promotions or discounts are available.

During my call, the representative was able to walk me through each system’s features and help me choose which one fits my needs. I wanted to test out a cellular system designed for at-home and on-the-go use, so she recommended I try the MobileHelp Duo, which comes with an in-home base station and mobile unit. (The Mobile Duo just has the mobile unit.)

If you have a few quick questions, MobileHelp has an online chat feature that’s really useful. After I called, I forgot to ask if MobileHelp Duo comes with two help pendants or just one, so I hopped on the chat. A friendly representative was there to help in literally five seconds and let me know that the system comes with two pendants. I also like the chat feature because they answered my questions without being pushy or asking for more information to make a sale.

Pro Tip: MobileHelp doesn’t list all of their current deals and discounts online, so it’s best to give them a call. When I called, they offered us a discount that was nowhere to be found on the website!

How to Setup/Install

Once my MobileHelp system was delivered, with free shipping, I might add, I found that the equipment comes ready to use straight out of the box. My MobileHelp Duo package came with a base station, two wearable pendants, a mobile help button, and a charging cradle. All I had to do was plug the base station into an outlet, charge the mobile unit, and put on the pendant. From start to finish, I set everything up in under five minutes.

You’ll need to test both the base station and the mobile unit. To test the base station, I simply pressed on the test button. The base station prompted me to press the button on my pendant or the emergency button on the base station itself. If you hear “User Autotest Completed,” you know that the base station and pendant are working properly. You can also do this after you unplug the base station to make sure battery backup is working.

To test the mobile unit, simply press on the mobile help button for two seconds and release it. It will connect to the emergency response center, and you’ll communicate through the mobile device itself (like a walkie-talkie) to an agent. The U.S.-based monitoring center answered my call and asked if I needed help. I just let them know that I was running a test, and that was it!

Ease of Use

My mom is the queen of “what’s this button do?” and I know that even she could figure out how to use the MobileHelp system in no time. The equipment is simple and intuitive, and there aren’t any extra buttons or “doodads” as my dad would say, so it’s easy to figure out how to work the system.

Our Editor Jeff Hoyt Testing Out MobileHelp

Our Editor Jeff Hoyt Testing Out MobileHelp

Customer Service

All of the MobileHelp representatives that I spoke with were kind and helpful. When I had a million questions, like how much activation costs (it’s free) and how long the mobile unit’s battery lasts (24 hours), they were patient with me and gave clear answers. As for the U.S.-based emergency response centers, MobileHelp partners with Rapid Response for around the clock customer support. Operators undergo extensive screening and training to ensure that they can provide the best possible help during an emergency. The Better Business Bureau gives MobileHelp an A+ rating,2 and from my personal experience, I agree.

Warranty

MobileHelp’s plans come with a lifetime warranty,3 so whether you’re a customer for two or 20 years, you’ll be set. Just keep in mind that you might have to pay a fee for equipment replacements. The company does offer MobileConnect Premium, a protection plan that costs $5 a month. With this protection plan, you won’t have to pay the full price for damaged or lost equipment. However, you’ll still need to pay a $20 deductible.

MobileHelp's Equipment at a Glance

Below is a summary of all the different systems MobileHelp offers. From at-home landline options to dual on-the-go systems, MobileHelp has a little something for everyone.

Product Price Features Cellular or Landline
MobileHelp Classic $19.95 per month – Two-way communication base station
– 2 Waterproof pendants
– 30-hour backup battery
– 1400-foot coverage area for in-home use
Cellular
MobileHelp Wired Home $24.95 per month – Two-way talk
– 1300-foot coverage area for in-home use
– Waterproof pendant
– 30-hour backup battery
– Waterproof pendant
Landline
MobileHelp Duo $41.95 per month – Includes an in-home and on-the-go base station
– 2 Waterproof pendants
– Two-way talk
– 24-hour battery life
Cellular
Mobile Duo $44.95 per month – 2 waterproof, portable systems and pendants
– GPS technology for at home and on the go
– Two-way talk
– 24-hour battery life
Cellular
MobileHelp Solo $37.95 per month – 2 Waterproof pendants
– Two-way communication
– Lightweight, mobile system
– GPS technology for at home and on the go
– 24-hour battery life
Cellular
MobileHelp Touch $299.70 semi-annually or $599.40 annually* – Hand-held, touchscreen tablet
– Medication reminders, games, and picture features
– WiFi and bluetooth enabled
– Help button with two-way talk
– 2 Waterproof pendants
Cellular

*MobileHelp Touch is the only model that can’t be paid for on a monthly or quarterly basis.

Overview of MobileHelp Systems and Products

Let’s get into all the details for each of MobileHelp’s alert systems. From landline systems for cozy homebodies to mobile help buttons for those “go go go” users, MobileHelp has you covered.

MobileHelp Classic

MobileHelp Classic Base Unit

MobileHelp Classic Base Unit

MobileHelp Classic is great for homebodies with solid AT&T coverage. It’s also my pick for those on a budget, as it’s MobileHelp’s least expensive system. This at-home system comes with a base station and a waterproof help pendant. Whether the older adult in your life is a master chef in the kitchen or has a green thumb and spends most of the day in the garden, they’ll be covered anywhere in the home within 1400 feet of the base station. During an emergency, the user simply needs to press the help button on either the pendant or the base station, and they’ll be connected to MobileHelp’s response center in a matter of seconds. Just use the two-way talk feature to let them know what’s wrong. As I said, this system runs on AT&T’s cellular network, so if you live in an area where AT&T customers are constantly asking, “can you hear me now?” it won’t be your best bet.

MobileHelp Wired Home

If you’re shopping for someone who lives in an area with spotty cellular coverage, MobileHelp Wired Home is a good option. This baby runs on a landline connection, so you won’t have to worry about spotty coverage during an emergency. It works exactly like MobileHelp Classic, and the only real difference is the connection type. Wired Home is an in-home system, so it’s best for those who spend most of their time in the house.

MobileHelp Duo

This is the system we tested and comes with an in-home base station, two waterproof pendants, and a mobile help button, which functions as a second base station on the go. We set up the base station in the living room, which is a central location, and made a test call from the bedroom to confirm it was within range. Later on, we took the mobile unit on a walk around the block. It also provides two-way communication to MobileHelp’s response center in the case of an emergency, so it can be used no matter where you are. The battery life of the mobile unit is great. MobileHelp says that it should last 24 hours under normal circumstances, and ours was still going strong after 30 hours. The pendants are lightweight and don’t require a new battery for up to 5 years.

This system is also great for couples, as you can use the in-home system and mobile help button at the same time. But keep in mind there’s just one mobile help button, so only one person can use the system outside the home at a time.

Mobile Duo

Mobile Duo is a great fit for couples or roommates who are very active and spend most of the day away from home. I love the flexibility that this system offers. If your dad goes fishing with his buddies around the same time your mom goes to her book club or bunco group, they’ll both be covered even when they’re apart. This system comes with two of the same mobile units that come with the MobileHelp Duo package (which only comes with one mobile unit). Unlike MobileHelp Duo, Mobile Duo doesn’t come with an in-home base unit, but you can easily use your mobile unit at home. It’s a two-for-one system at an affordable price.

MobileHelp Solo

MobileHelp Solo is my pick for a single user who spends a lot of time out on the town, whether it’s shopping, hiking, or catching up with friends. MobileHelp Solo works just like Mobile Duo; it just comes with one mobile help button instead of two! This system can also be used in the house. I don’t know about you, but I hate clutter. MobileHelp Solo is small and wearable, so you don’t have a bulky base station taking up precious counter space. Even if you spend a lot of time at home, it’s still a great choice.

MobileHelp Touch

MobileHelp Touch is great for tech-lovers, those with caregivers, or users who want more personalized features. This system takes medical alert systems to the next level with a touchscreen base station. When I read up on all of this system’s features, there were lots of “oohs” and “aahs.” With the touchscreen base, you can do everything from setting medication reminders to playing brain games to personalizing your emergency responses. The system is cellular, and it’s enabled with WiFi and Bluetooth technology so it can connect to wireless health monitoring devices. It’s the crème de la crème of alert systems, as my mom, who took one semester of French in high school, likes to say.

MobileHelp Touch also comes with a wearable pendant and mobile help button. You can easily program medication reminders, check on the status of the user’s devices and vitals, and even send messages to the base station for them to read.

Add-On Accessories

Fall Detection Pendant

If you ask me, Fall Detection is the most important add-on. Falls can easily happen4 in the shower, on the porch steps, or anywhere else in the home. MobileHelp offers fall detection for an extra $10 per month with any system which is a pretty standard price across the industry.

Waterproof Wall Button

MobileHelp Wall Button

MobileHelp Wall Button

Waterproof wall buttons are a great add on for bathroom use. After all, who wants to wear a pendant in the bath or shower? You can stick these buttons anywhere, in the tub, kitchen, or by the bed. All the user has to do is press the help button, and it will connect to your base station or mobile help button to call for help. This button costs $2.95 per month.

Lockbox

If first responders show up at your house during an emergency and you can’t get to the door, they’ll have to break it down. That means you’ll have to replace your front door on your own dime. Adding a lockbox to your system means that help can enter your home just by unlocking the door without costing you a pretty penny. The lockbox has a one-time fee of $29.95, though they may waive this fee during certain promotions.

MobileHelp Connect Premium

MobileHelp Connect Premium offers online tools and discounts for subscribers and their families. You can set up medication reminders for any system and track the user’s activity and location online or through the mobile app. This add on also includes discounts on extra equipment, a warranty that covers any lost or damaged equipment, and it lets you lock in your monthly rates for life. MobileHelp Connect Premium is just $5 per month.

Pros & Cons

What We Like About MobileHelp

  • Variety of Options: There are six different MobileHelp systems to choose from, so whether you’re looking for an in-home option or equipment for a busy lifestyle, there’s something to meet your needs. I love that they offer systems that can be used by spouses or roommates at the same time.
  • No Contracts: While you can pay for your system on a monthly, quarterly, semi-annual, or annual basis, there aren’t any contracts. If you decide you’re unhappy with your service, you can cancel and get a refund for unused service at any time.
  • 30-Day Money-Back Guarantee: MobileHelp lets you give their systems a test drive for a month without any risk, which is a must-have for me. It’s one thing to see pictures online, but it’s totally different to try out the system for yourself.
  • Options for Multiple Users: I was happy to find that MobileHelp offers systems built for two users. Many other top medical alert companies don’t offer two-in-one systems, which means that if you want two people to be covered, you have to pay for two separate systems which is pricey.
  • Advanced Features: With a mobile app, medication reminders, touchscreen system, and GPS options, MobileHelp offers a variety of high-tech features for users. I know my mom would really like the medication reminders, because she wouldn’t have to constantly nag my dad to take his medication anymore.
  • Competitive Pricing: MobileHelp has cheaper starting prices than most of the competition, including GreatCall and Philips Lifeline. For anyone on a tight budget, MobileHelp has affordable options. Plus, without long-term contracts or delivery fees, there isn’t that upfront hurdle to starting something new.

Things to Keep in Mind About MobileHelp

  • Need Strong AT&T Coverage: With the exception of the MobileHelp Wired Home system, all of MobileHelp’s packages use an AT&T cellular connection. If you live in an area with poor AT&T service,5 you can consider GreatCall, which runs on Verizon’s network.
  • Confusing Equipment Lineup: When I started looking at MobileHelp’s offering, I was really overwhelmed. At first glance, many of the systems look similar, and the website doesn’t do a great job of distinguishing them or explaining who each system is best for.
  • Smart Watch Discontinued: MobileHelp used to offer a smartwatch with a built-in alert for active users or those who want a more discrete option. If you’re set on a smartwatch, check out Medical Guardian’s Freedom Guardian.

The Bottom Line

Overall, I was more than satisfied with MobileHelp’s alert systems. As I interacted with the company, you really see that they take pride in caring for your aging loved ones. More importantly, though, all of the equipment was light, durable, and worked as expected. Life is always changing, and so I appreciate that MobileHelp has advanced features for loved ones and caregivers, like the MobileHelp Touch tablet, mobile app, medication reminders, and activity tracking. All in all, MobileHelp offers solid alert systems with the flexibility to use at-home and on-the-go.

Frequently Asked Questions About MobileHelp

  • How much does MobileHelp cost per month?

    Depending on the package you choose, MobileHelp’s medical alert systems can cost anywhere from $19.95 to $49.95 per month.

  • What is the return policy for MobileHelp?

    MobileHelp never requires long-term contracts so you can return your MobileHelp system at any time without penalty. Every system also comes with a 30-day risk-free trial, so you’ll get your money back if you decide to cancel within the first month of service.

  • How much does MobileHelp fall detection cost?

    You can add fall MobileHelp’s fall detection to any system for $10/month.

  • Where is MobileHelp located?

    MobileHelp’s headquarters are located in Boca Raton, Florida. All of their 24/7 monitoring centers are located in the U.S., servicing all 50 states.

Citations
  1. Google Play Store. (August 2015). MobileHelp Connect.

  2. Better Business Bureau (BBB). (June 2020). MobileHelp BBB Profile.

  3. MobileHelp. (2020). Terms and Conditions.

  4. National Council on Aging (NCOA). (2020). Falls Prevention Facts.

  5. AT&T. (2020). AT&T Coverage Map for Voice and Data Coverage.

Linda’s Acclaimed Career in Senior Care Linda Schlenker is a comforting voice for seniors and caregivers across the U.S. For nearly three decades, Linda has helped seniors remain safe in their own homes, while helping them to regain priceless independence and peace… Learn More About Linda Schlenker

Since graduating from Harvard with an honors degree in Statistics, Jeff has been creating content in print, online, and on television. Much of his work has been dedicated to informing seniors on how to live better lives. As Editor-in-Chief of the personal… Learn More About Jeff Hoyt