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Lively Medical Alert System Cost and Pricing

Lively’s medical alert packages are affordable, starting at just $24.99 per month, but prepare for higher rates if you want all the bells and whistles. is supported by commissions from providers listed on our site. Read our Editorial Guidelines Rating:
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3 System Choices
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$24.99/mo. Starting Price
Health and Safety Features is supported by commissions from providers listed on our site. Read our Editorial Guidelines Rating:
4 of 5
866-461-7793 Call for details
Linda Schlenker Jeff Hoyt
Linda Schlenker, Occupational Therapist Jeff Hoyt, Editor in Chief

Lively offers phones and medical alert devices that allow seniors to stay connected and safe without breaking the bank. As one of the only providers offering cell phones tailored to older adults with built-in medical alert capabilities, Lively is a standout in the industry.

Lively’s lineup consists of two cell phones and one medical alert device that operate on Verizon’s network. With equipment as low as $79.99 and medical alert subscriptions starting at $24.99 per month, Lively is quite affordable compared to other providers. However, prices can increase if you want all the bells and whistles. We think Lively’s top-of-the-line Premium Package offers comprehensive protection that is well worth $34.99 per month. Below, we’ve broken down everything you need to know about Lively’s products, prices, and how to get the best deals.

My grandma trying out the Jitterbug Smart4

My grandma trying out the Jitterbug Smart4

Lively at a Glance

  • Mobile/cellular options only (no landline option)
  • Cellular coverage through Verizon network
  • Every device has built-in GPS
  • U.S.-based monitoring centers
  • Suite of health and safety services available for a monthly fee
  • Waterproof, wearable pendants
  • No long-term contracts
  • Activation fees
  • Seasonal promotions and discounts
  • Smartphone apps to help seniors stay safe and keep caregivers connected
  • Phones come with preloaded brain games
  • One-year equipment warranty

The Fast Facts: Lively’s Equipment and Pricing

Lively’s subscription options can be a bit overwhelming at first, but we’ve simplified things below. Keep in mind that selecting a health and safety package is required for Lively’s medical alert device, the Mobile2. For Lively’s phones, Jitterbug Smart4 and Jitterbug Flip2, you’ll have your choice of three phone plans. All three plans come with unlimited talk and text and various health and safety features.

Product Upfront equipment fee Activation fee Designed for Talk and text + health and safety packages Data plans
Jitterbug Smart4 $119.99 $35 Smartphone use $19.99 to $49.99 per month* $5 to $30 per month
Jitterbug Flip2 $79.99 $35 Basic flip phone use $19.99 to $49.99 per month* N/A
Lively Mobile2 $79.99 $35 On-the-go medical alert protection $24.99 to $34.99 per month N/A

*Includes unlimited talk and text

A Closer Look at Lively’s Systems and Value

Jitterbug Smart4: An Affordable, Simplified Smartphone

The Jitterbug Smart4 home screen

The Jitterbug Smart4 home screen

With an upfront cost of $119.99, this smartphone is Lively’s premier option. It’s more affordable than many other smartphones on the market. For instance, one of Apple’s least expensive models, the iPhone SE, starts at around $429, which is almost three times the price of the Jitterbug Smart4. The talk and text plans start at $19.99 per month, and data starts at $5 per month — pretty inexpensive compared to most big-name cell phone carriers!

With a large screen, intuitive menu, loudspeaker, and voice typing, the Jitterbug Smart4 offers smartphone technology that caters to savvy older adults. We love that the phone has a 37-hour talk time battery life, which is 15 hours longer than the previous model’s battery life, the Jitterbug Smart3. It also features an upgraded triple rear camera system (13 MP/2 MP/2 MP), which is perfect for taking all those pictures of grandbabies and your latest vacation! If you choose a phone plan that offers the Urgent Response feature, you’ll have access to a 24/7 emergency operator who can send help during an emergency.

Jitterbug Flip2: A Basic Flip Phone for Budget-Conscious Seniors

One of our writers testing out the Jitterbug Flip2

One of our writers testing out the Jitterbug Flip2

With an equipment fee of $79.99 and plans starting at $19.99 per month, the Jitterbug Flip2 is an excellent option for older adults looking for a simple, affordable phone. We will say the Jitterbug Flip2 is pricier than the upfront cost of other basic flip phones, like Consumer Cellular's prices for the IRIS Easy Flip, which costs $59. However, the Jitterbug Flip2 has top-of-the-line health and safety features and reliable service that you won’t find with other flip phones. We think it is worth the extra cost.

Buyer's Tip:

Buyer's Tip: To compare Lively’s prices and systems to competitors, visit our list of the best medical alert systems for seniors.

The Jitterbug Flip2 features a bright screen, loudspeaker, large textured buttons, a simplified menu, brain games, and hearing aid compatibility — all designed specifically for older adults. It is available in two color options: red or graphite. This flip phone can be turned into a medical alert device with one of the provider’s top-tier phone plans. Plus, it’s the perfect size to slide into your pocket or purse for on-the-go protection.

For a closer look at this flip phone, check out our Jitterbug Flip2 review.

Lively Mobile2: A Simple On-The-Go Medical Alert

Charging the Lively Mobile2

Charging the Lively Mobile2

The Lively Mobile2 is a completely (you guessed it) mobile device with GPS technology, a two-way speaker, a long-lasting battery (up to 40 hours), and access to Lively’s Urgent Response team. It is also extremely easy to set up and use. With one big call button, help is never far away. Plus, the Lively Link app keeps your family members connected. The Lively Mobile2 costs $79.99, while the price for a monthly plan starts at $24.99. You can also add automatic fall detection for $9.99 per month, which is a standard price for the industry.

Lively Mobile2 is an updated version of the Lively Mobile Plus. This mobile medical alert system is redesigned and less bulky than its predecessor. It is a lightweight device that can be worn with a clip or a lanyard (the lanyard is required for fall detection). The Mobile2 also comes with a “Health Check” feature that can be found on the sturdy charging base to ensure your device is up and running properly.

The Mobile2 system is a good option for older adults and caregivers looking for a simple device. The medical alert system is perfect for on-the-go older adults who want the added security of urgent response at the push of a button that won’t cramp their active lifestyles. Since the Mobile2 is the only system with optional fall detection, it’s great for older adults who may be prone to falls. Plus, it’s waterproof, so you can stay protected in the shower.

While there are other more expensive devices, like the Jitterbug Smart4 and Jitterbug Flip2, the Lively Mobile2 is a good value. It’s best for those looking for a simple, affordable system. It will keep your loved one safe without extra costly features like internet, talk, and text.

Add-On Accessories: Pricing and Features

Once you select a Lively phone or medical alert device, you’ll want to choose a health and safety package or phone plan (depending on the device) that suits your budget and protection needs. Lively offers two package options: Preferred and Premium. The features and monthly prices are dependent on whether you purchase a phone or medical alert device. Below is a breakdown of the packages and the value of the features they include.

Health and Safety Packages for the Lively Mobile2

Health and Safety Package Preferred Premium
Included features
  • Ask Lively
  • Urgent Response
  • Lively Link
  • Ask Lively
  • Urgent Response
  • Lively Link
  • Nurse On-Call
  • Care Advocate
Price $24.99 per month $34.99 per month

Phone Plans for Jitterbug Smart4 and Jitterbug Flip2

Phone plan Basic Preferred Premium
Included features
  • Unlimited talk and text
  • Ask Lively
  • Lively Rides
  • Unlimited talk and text
  • Ask Lively
  • Lively Rides
  • Urgent Response
  • Lively Link
  • Unlimited talk and text
  • Ask Lively
  • Lively Rides
  • Urgent Response
  • Lively Link
  • Care Advocate
  • Nurse On-Call
Price $19.99 per month $39.99 per month $49.99 per month

Urgent Response

Lively's Urgent Response button is clearly displayed on the home and lock screen

Lively's Urgent Response button is clearly displayed on the home and lock screen.

Urgent Response gives you 24/7 access to trained emergency agents who are familiar with your personal health information. All Lively agents are based in the U.S. and certified by the International Academies of Emergency Dispatch (IAED), the same company that certifies 911 operators. Urgent Response agents offer support in over 100 languages, which gets a big thumbs up from us.

Lively Rides

A Lively team member can schedule a Lyft ride for you whenever you need transportation.

Nurse On-Call

Have you ever wanted advice from a medical professional but didn't want to hassle with an appointment to ask a simple question? Nurse On-Call gives seniors 24/7 access to board-certified doctors and registered nurses, so you can use your Lively device to access non-emergency medical care from the comfort of your home. Doctor’s visits can be expensive, so this feature offers excellent value and accessibility to care.

Lively Link

Testing out the Lively Link app's location tracking feature

Testing out the Lively Link app's location tracking feature

Using the Lively Link app, caregivers can stay in the loop on their loved one’s status. Users receive instant, detailed medical alerts, GPS location, and daily activity updates on their loved one.

Ask Lively

With this concierge-like feature, seniors can access the personal operator to search for phone numbers, make a call, or get driving directions. Talk about convenience!

Care Advocate

Users work with Lively’s team of experts to create a personalized plan to work toward their health and wellbeing goals.

Fall Detection

In addition to Lively’s health and safety packages, you can add automatic fall detection to Lively Mobile2 for $9.99 per month. This feature automatically detects a fall and tracks your location. When a fall is detected, an Urgent Response Agent is alerted and can provide you with immediate assistance. Fall detection is not available with Lively’s cell phones.

Current Deal:

Current Deal: The Lively Mobile2, Jitterbug Smart4, and Jitterbug Flip2 are currently on sale for 40 percent off!

How to Get the Best Deal With Lively

Here are our top tips for getting the best deal on a Lively phone or device.

  1. Ask customer service about any seasonal promotions Lively is running at the time of purchase. There is usually a deal that can save you up to 50 percent on the one-time product fee. As you know, we love a good deal!
  2. Take advantage of Lively’s free shipping and 30-day return policy. Lively makes it easy to try out one of their products without much risk. If you don’t like the product, you have up to 30 days to return it and move on. Keep in mind — you will have to pay $10 for restocking.

Is Lively Right for Me?

If you’re looking for a device that keeps you connected and offers 24/7 protection, we’d recommend Lively. Their devices are small and sleek, so you won’t feel like you’re carrying around a bulky medical alert device. Compared to other flip phones and smartphones, Lively’s device fees are affordable, and we love that they’re designed specifically for older adults. The health and safety features are as simple or robust as you want and can be adjusted as your health needs change. The flexibility and personalization offered by Lively devices make them a great option for seniors needing a mobile phone, medical alert device, or both.

Final Thoughts on Pricing and Value for Lively

Lively has more than 900,000 subscribers, which shows just how popular and trusted the brand is.3 Sure, you could spend a little bit less per month by purchasing an in-home Bay Alarm Medical system or a Consumer Cellular phone. But if you want mobile protection and the most bang for the buck, Lively has advanced mobile features and reliable systems, making it a solid choice.

Check out our video review of Lively’s medical alert systems for a closer look at this provider.

Frequently Asked Questions About Lively

  • Is Lively the same as GreatCall?

    Yes. Lively was formerly known as GreatCall. The company still offers the same senior-friendly products and services as before; it’s just under a new brand name.

  • Does Lively offer fall detection?

    Lively offers fall detection with the Lively Mobile Plus for an additional $9.99 per month.

  • What cellular network does Lively use?

    All of Lively’s products rely on Verizon’s cellular network. This provider has solid nationwide coverage, but you’ll still want to make sure that they offer reliable service in your area. You can check coverage based on your ZIP code on Lively’s website.

  1. National Academies – Science, Engineering, Medicine. (2020). Social Isolation and Loneliness in Older Adults: Opportunities for the Health Care System.

  2. Emergency Dispatch. (2020). Homepage.

  3. Fierce Wireless. (2021). GreatCall switches to Lively.

Written By:
Jeff Hoyt
Editor in Chief
As Editor-in-Chief of the personal finance site, Jeff produced hundreds of articles on the subject of retirement, including preventing identity theft, minimizing taxes, investing successfully, preparing for retirement medical costs, protecting your credit score, and making your money last… Learn More About Jeff Hoyt
Reviewed By:
Linda Schlenker
Occupational Therapist
Linda earned her Master’s degree in Occupational Therapy from Tufts University and has assisted 10,000+ seniors throughout her 25-year career. She specializes in home health care and fall prevention for seniors and has nearly three decades of experience recommending medical… Learn More About Linda Schlenker