Costs of Medical Alert Systems

When looking for a medical alert system, one of the first things people think about is the cost. With so many out there, it’s a no-brainer that costs will vary from one brand to another. The good news is, with enough research, you will be able to find a system that is within your budget and accommodates your lifestyle needs. It is important to take the time to shop around to ensure that what you end up getting is not only affordable, but will help you be prepared in a medical emergency.

Fees to Look Out For When Shopping for a Medical Alert System

In addition to the one-time fee for the medical alert system, there are other costs to bear in mind as well. Examples include installation, accessories, monthly service fees, upgrades, repairs and replacement, and cancellation fees. Not all companies will impose these fees, but it is good to keep them on your radar when shopping so that you don’t end up with surprise expenses further down the line.

Installation

The installation process will differ depending on the brand and system you choose. Some systems’ installation may be as easy as unpacking the box, plugging it in, and working right away – while others may require extra steps to get them working properly. If you or your family member is not tech-savvy, then it may be worthwhile to pay a professional to take care of the installation. It may add an extra $100-200 to the overall cost of the medical alert system, but will provide peace of mind that you won’t end up voiding the warranty or creating complications from the get-go after buying the device.

Some brands offer installation as a recommended add-on service, while others require it with no exceptions. This is a cost to keep in mind when shopping for a medical alert system. If you are tech savvy and confident that you can figure the set-up on your own, then you will want to purchase from a company that does not require the installation be done by them at an additional cost. This will help you save some money, and also give you the opportunity to become well-acquainted with the device if you know what you’re doing.

Accessories

When you first purchase a medical alert system, the chances are your first month’s bill will be higher than the following months. The higher cost factors in add-ons and extras that will make your device more suitable for your lifestyle and needs, and will differ greatly depending on what you get. You can think of this extra cost as a start-up cost. Some companies may offer some extras for free, so it is smart to ask around and see how much you can save by opting for a brand that provides accessories in the original price.

Monthly Service

In order for your medical alert system to keep working, you will be responsible for paying a monthly service fee. Conceptually, this is similar to your monthly phone bill. What you pay will depend on the type of service you choose. For example, if you are looking at the most basic plan, you can expect to pay about $20 per month. On the contrary, if you plan to go for a more advanced plan, then your starting cost may be closer to the $40-50 per month range.

Unlike the installation and accessories fees which are one-time payments, monthly service fees do not change and are paid regularly. So, it is crucial to take a look at your current budget to determine how much you can actually comfortably spend monthly on keeping your medical alert system running. This should help you narrow down your choices while shopping.

In addition to the monthly fee itself, it would be beneficial to ask companies what their base cost includes. Some may only provide the bare essentials like the landline service and a pendant/wristband, while others may have more enticing extras like medication reminders, fall detection, a lockbox, etc. Factoring this in with the monthly fee may help you get a device with the best value for your needs.

Upgrades

Every company has different upgrades, but popular ones you can expect are fall detection, additional pendants, the ability to add on another user, more dedicated support, etc. The list is endless.

Once you make a decision on a comfortable monthly service budget, you can add on extra features that you may need, while still staying within your budget. Depending on the features you opt for, you may pay an extra $5 a month, or up to $20 a month. The more features you add, the more you will have to pay. It may be tempting to add on a bunch of features especially if someone is trying to sell you on it, but at the end of the day it’s best to choose only the functions you need to avoid a hefty monthly bill.

Repairs & Replacements

One thing that is often overlooked when people shop for a medical alert bracelet is the potential cost they may be responsible for when a repair or replacement is needed. Of course, if you’re lucky, that’s further down the line – but still worth keeping in mind. More often than not, we assume that when we buy new things, they should last a long time. But the reality is, repairs and replacements may be necessary at any time.

Some brands offer stellar warranties, while others may nickel-and-dime for repairs and replacements. Alternatively, some may offer a product protection cost that you pay monthly to stay “covered.” The fee can range from $5-20 per month. This extra cost adds up fast, so it’s best to find a company that has a warranty in place offering at least a free first-time repair or replacement within a reasonable amount of time.

If you ever have to pay out-of-pocket for repairs or full replacements, it could cost you from $20-150 depending on the kind of repairs needed, shipping fees, and the cost of the unit (if it’s a replacement). Since it’s hard to predict fees associated with repairs and replacements, it’s wise to set aside a certain amount each month in case your medical alert system decides to break down. This way, you’ll be able to quickly repair it or get it replaced without having to worry about coming up with the funds required to do so.

Cancellation

To stay competitive, a good number of brands these days don’t require customers to sign contracts and penalize users for cancelling their plans. However, don’t assume that every company on your shopping list will allow you to walk away at any time with no obligations.

Similar to rent or a gym membership, some brands may require you to give a notice (often 30 days) to avoid a cancellation fee. Others may not charge a cancellation fee, but may impose a restocking fee for the products you return when you cancel the service. The restocking fee may be around $50 for them to get your base and pendants together, and placed back on the shelf for someone else to use when they sign up.

Last but not least, some companies require users to pre-pay for the system up front for a certain length of time. This can be pricey if for example, you pay for a year in advance, but you decide mid-way or earlier that the medical alert system isn’t right for you. On the other hand though, if you stick with the device for the amount prepaid without cancelling, you’ll likely get a better deal.

Depending on the company, there may be exceptions to cancellation fees. For example, a company may let you out of the contract early if you prove that you have entered a nursing home or an alternative care facility. However, in most cases, they will try to keep your money. With that said, it’s best to keep these fees in mind ahead of time while shopping around, rather than find yourself stuck with the dreaded cancellation fee later on.

Top Medical Alert Systems Comparisons

Now that we have gotten the fees associated with medical alert systems out of the way, let’s take a look at some of the costs involved for the best medical alert systems that have been shortlisted for their reliability and quality. In the below tables, you can compare not only pricing, but the monitoring services, equipment features, and options offered with the price.

Pricing & Terms for In-Home Medical Alert Systems

Bay Alarm Medical MobileHelp LifeStation Medical Guardan LifeFone Philips Lifeline Life Alert
Monthly Cost From $19.95 From $37.95 From $29.95 From $29.95 From $29.95 From $29.95 From $49.95
Quarterly Discounted Cost N/A $32.95/month ($15 off first bill) $27.95/month N/A $27.95/month N/A N/A
Yearly Discounted Cost N/A $29.95/month (1 free month, $35 off first bill) $19.95/month $27.45/month (1 free month) $24.95/month none N/A
Start-Up Fees N/A $49.95 to get $19.95/month plan, otherwise free N/A N/A N/A $59.95, sometimes waived $96-$200
Long Term Contract N/A N/A N/A N/A N/A N/A 3 years

Pricing & Terms for Mobile Medical Alert Systems with GPS

Bay Alarm Medical MobileHelp LifeStation Medical Guardan LifeFone Philips Lifeline Life Alert GreatCall Lively
Monthly Cost From $29.95 From $37.95 From $29.95 From $39.95 From $39.95 From $44.95 From $69.95 From $24.99
Cellular Network Provider AT&T AT&T AT&T AT&T AT&T or Verizon Wireless AT&T AT&T Verizon Wireless
Start-Up Fees N/A N/A N/A N/A N/A $99.95 device fee $96-$200 $49.99 device fee + $35 activation fee
Long Term Contract N/A N/A N/A N/A N/A N/A 3 years N/A

 

Features to Consider in a Medical Alert System

Bay Alarm Medical MobileHelp LifeStation Medical Guardan LifeFone Philips Lifeline Life Alert GreatCall Lively
24/7 Monitoring Yes Yes Yes Yes Yes Yes Yes Yes
In-House or Outsourced Monitoring Outsourced, US based Outsourced, US based In-house, US based Outsourced, US based In-house & outsourced, US based In-house, US based In-house, US based In-house, US based
Base Unit with Sensitive Microphone Yes Yes Yes Yes Yes Yes Yes N/A (no in-home base unit system)
Water Resistant Button Yes Yes Yes Yes Yes Yes Yes N/A
Neck Pendant & Wristband Option Yes Yes Yes Yes Yes Yes Yes N/A
Wireless Range 1000 ft 600 ft 1000 ft 1300 ft 1300 ft 800 ft 800 ft N/A
Auto Fall Detection Alert Yes Yes Yes Yes Yes Yes No Yes
Carbon Monoxide Monitoring No No No No Yes No Yes No
Fire & Smoke Monitoring No No No No Yes No Yes No
Wall Mounted Button Yes Yes Yes Yes Yes No Yes No
Key Lockbox Yes Yes Yes Yes Yes Yes No No
Button Battery Life 5 years 5 years 4 years 3-5 years 3-4 years 5 years 7 years N/A
Mobile Medical Alert Yes Yes Yes Yes Yes Yes Yes Yes
Traditional Landline Yes No Yes Yes Yes Yes Yes N/A
Cellular Mobile Connection Yes Yes Yes Yes Yes Yes Yes Yes with mobile GPS device
Voice Over Internet Yes No Yes Yes Yes Yes Yes N/A

Summary

Budgeting is essential when shopping for a medical alert system. The last thing you want is to stress over how you are going to afford recurring monthly payments in order to stay protected in a medical emergency. If you are careful with choosing only the services and add-ons you absolutely need, you will be able to get the most out of your device while staying within budget. Additional costs and even one-time fees can add up quickly, so they should all be considered before purchasing a medical alert system.

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Linda’s Acclaimed Career in Senior Care Linda Schlenker is a comforting voice for seniors and caregivers across the U.S. For nearly three decades, Linda has helped seniors remain safe in their own homes, while helping them to regain priceless independence and peace… Learn More About Linda Schlenker

Since graduating from Harvard with an honors degree in Statistics, Jeff has been creating content in print, online, and on television. Much of his work has been dedicated to informing seniors on how to live better lives. As Editor-in-Chief of the personal… Learn More About Jeff Hoyt