Medical Alert Systems Price and Value in 2024
Medical Alert offers commitment-free, affordable plans starting at $27.95 per month, plus a 30-day money-back guarantee.
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(855) 909-6735
SeniorLiving.org is supported by commissions from providers listed on our site. Read our Editorial Guidelines
(855) 909-6735
Medical Alert is part of the Connect America brand, one of the country’s largest medical alert providers. The company offers simple solutions and customer-friendly policies, including no hidden fees or long-term contracts.
Medical Alert offers four choices: an at-home system (cellular or landline), two on-the-go options, and a smartwatch. In our ]year] Medical Alert review, we found the company’s systems to be user-friendly and reliable. Their monitoring centers are TMA Five Diamond–certified, the gold standard in monitoring center certifications, and it shows — their response time is among the best. Read on for more information about pricing and how to get the best deal with Medical Alert.
Medical Alert at a Glance
- Fall detection available
- Fast response time
- GPS location tracking
- Two-way communication
- Caregiver mobile app
- 30-day money-back guarantee (minus shipping costs)
- Affordable monthly prices
- No equipment fees
The Fast Facts: Medical Alert’s Equipment and Pricing
| System | Connection type | Monthly prices |
|---|---|---|
| Home System (Landline) | In-home landline | $27.95 |
| Home System (Cellular) | At-home cellular (AT&T) | $37.95 |
| Mobile System | Cellular mobile system (AT&T) | Standard: $42.95 Mini: $47.95 |
| Smartwatch | Cellula | $39.95, plus a one-time $159 device fee |
*Discounted monthly rates are available via semiannual and annual payment plans.
Comparing Medical Alert to the Competition
Medical Alert is a strong contender in the medical alert system industry. With affordable pricing and straightforward, dependable products, it’s no secret why many older adults put their trust in Medical Alert. If you want a more advanced system or just want to compare your options, however, be sure to check out the top-rated providers below.
A Closer Look at Medical Alert’s Systems and Value
Home System (Landline)
Medical Alert Landline
The landline Home System is Medical Alert’s standard option. Priced at $27.95 per month, this basic plan is the most inexpensive medical alert system the brand offers. You can lower your rates to $19.95 per month with an annual payment plan. Fall detection is also available for an extra $10 per month, which is a pretty standard price. For comparison, Medical Guardian’s prices for at-home systems start at $32.95 per month.
The Home system includes a standard base unit with a built-in two-way speaker and a water-resistant wearable help button (wrist or lanyard). The Home system came with a base unit and a wearable help button, so we tested it by walking around and making sure the connection was strong and reliable. It was, and it showed a steady green light.
The system’s 800-foot range from the base unit to the pendant is smaller than some of its major competitors’ ranges. Other providers we’ve reviewed, such as MobileHelp, have long in-home ranges of up to 1,400 feet. If you live in a modest-sized home, however, Medical Alert should cover you.
Home System (Cellular)
Medical Alert Cellular
Medical Alert’s cellular option is a good fit for people who spend most of their time at home and don’t have a landline. It costs $37.95 per month, which is slightly more expensive than LifeStation’s prices and LifeFone’s monthly costs for similar systems. The cellular system is $10 more per month than the landline system, so we recommend the landline system if you have a landline and you’re looking to save a few bucks.
Pro Tip: Want to compare your options? Check out our list of the best medical alert systems in 2024.
The system comes with wireless equipment (your standard base station and water-resistant wearable help button), and, other than the connection, it operates exactly like the landline version. The cellular Home system runs on AT&T’s cellular network, so you’ll be set as long as you live in an area with reliable coverage. We tested our system throughout the house and had no issue connecting to the monitoring system. We recommend making sure you have strong AT&T coverage in your area before buying this system. As with the landline system, you can add fall detection for $10 per month.
Mobile System
Medical Alert Mobile System
Medical Alert’s Mobile system comes in a Standard and Mini version. The Standard starts at $42.95 per month and the Mini costs $47.95 per month, making it the company’s most expensive plan. It also, however, gives you the most bang for your buck. It includes a mobile unit, a water-resistant help button (your choice of a neck pendant or wrist button), and a black carrying case that can attach to a belt or bag strap. The help button communicates with the mobile unit, which can also act as a base station at home. The maximum range between the mobile unit and the help button is 400 feet. You can also save on the cost of your Mobile system with a semiannual or annual plan.
The mobile unit’s battery lasts up to five days, which is longer than most other mobile GPS devices on the market. Whether you’re picking up groceries or taking a walk in town, help is just one call away. The system includes two-way talk and GPS location tracking, so Medical Alert can send help to you wherever you are. Fall detection is available as an add-on. Just keep in mind that you’ll have to wear an additional fall-detection pendant.
Smartwatch
The Medical Alert Smartwatch starts at $39.95 per month. It’s Medical Alert’s only system that has an up-front equipment fee, which adds $159 to your first bill. Like the company’s other systems, you can save with an annual or semiannual plan. Plus, the annual plan comes with free shipping and a lockbox.
The Smartwatch is waterproof with a heart-rate monitor, step tracking, 24/7 help button, and GPS technology. It’s best for seniors who want a combination of health monitoring and emergency assistance in an attractive wearable device.
Did You Know? Nearly a third of smart wearable users (including smartwatch owners) will be over 55 by 2026.
In comparison, the Apple Watch Series 10 offers features such as EKG monitoring, which is particularly valuable for seniors with arrhythmia or heart conditions. It is priced at $399 with a monthly fee for cellular service that varies by provider. You won’t need to pay extra for fall detection with an Apple Watch, because it comes built in and features a one-tap SOS button that instantly connects users to emergency services. You can also connect it to your iPhone for an integrated user experience. The Apple Watch, however, doesn’t offer a 24/7 monitoring center dedicated to helping seniors, and there isn’t a caregiver mobile app.
Add-on Accessories: Pricing and Features
On top of two freebies, Medical Alert offers two add-ons for additional monthly fees.
| Add-on | Price | Features |
|---|---|---|
| Fall detection | $10 per month | – Automatic fall detection – Waterproof wearable pendant that calls for help even if button isn’t pressed |
| Protection plan | $5 per month | – Equipment warranty up to $350 if your system gets lost, stolen, or damaged |
| Medical Alert Connect | Free | – Mobile app for subscribers and caregivers with instant notifications if your loved one presses their help button |
| Key lockbox | Free with annual payment option | – Gives emergency personnel quick access to your door key in an emergency |
How to Get the Best Deal With Medical Alert
One of the best ways to save with Medical Alert is opting for a semiannual or annual payment plan, which will save you over $35 every year. The semiannual subscription gives you the added perk of free ground shipping, while the annual subscription includes free shipping and a free key lockbox. Don’t you just love the word free?
When we received the free lockbox with the Home system, we set up the code and contacted Medical Alert’s customer-care team. Once we registered the lockbox on our account, customer service informed us that if they needed to dispatch EMS, Medical Alert would provide them the code (so first responders wouldn’t have to break down our door).
Did You Know? Medical Alert provides a free key lockbox with select plans. Most companies charge an additional fee for this equipment, so we found this to be a great value. It gives first responders quick access to your home if there is an emergency, which will prevent costly damage to your front door.
Medical Alert runs seasonal promotions throughout the year. Keep in mind that promotions are constantly changing. To get the best deal, check the company’s website or speak to a representative who can help you choose the best plan for your budget and let you in on current deals.
One other thing to note: Medical Alert offers a 30-day money-back guarantee. If you’re not completely satisfied with the service, you can return your system in the first month for a full refund, minus shipping costs. When we chatted with the customer-service agent and asked about the product warranty, they said they will send a replacement at any time for equipment that is faulty due to normal wear and tear. Medical Alert offers a protection plan for an extra monthly fee to guard for lost, stolen, or damaged equipment.
Is Medical Alert Right for Me?
Let’s start with the at-home systems. Because their range is somewhat limited, we recommend the at-home systems if your house is on the smaller side. The systems are also a good fit if you are on a tight budget or just need some basic coverage.
FYI: Medical Alert’s prices are slightly higher than Bay Alarm Medical’s prices, but they are lower than Lifeline’s costs and starting prices for many other brands.
The Mobile system is perfect for those who want a discreet wearable but are also budget-conscious. The system’s mobile unit is sleek, lightweight, and affordable. It’s also a good option for individuals with pacemakers or defibrillators. For these people, Medical Alert recommends wearing the device in its belt case rather than on a lanyard. The fall-detection button (which does not contain a magnet) can be worn around the neck safely (although it should still be at least 3 inches from the pacemaker or defibrillator), adding an important layer of safety. The Smartwatch is also a great option for active seniors who are on the go and want to pursue their daily lifestyle with access to medical assistance when needed.
Medical Alert vs. the Competition
Let’s see how Medical Alert stacks up against the competition.
Medical Alert vs. MobileHelp
MobileHelp systems start at $24.95 a month, making them a few bucks cheaper than Medical Alert. There are six devices to choose from, including systems for multiple users and no-frills options for budget-conscious customers. Activation and equipment is free, unlike Medical Alert, which charges some equipment and programming fees. There are no long-term contracts with MobileHelp, but you will be charged extra to use additional features on the app. Medical Alert offers a 30-day free trial, while MobileHelp doesn’t offer a trial period.
Medical Alert vs. Medical Guardian
Medical Guardian has five plans to choose from. Their high-quality systems offer unique and customizable options, such as a caregiver app with advanced features and add-ons such as wall buttons. There’s no free trial period, however, and the company has higher monthly rates than Medical Alert, starting at $32.95 per month. If you’re looking for high-tech, sleek systems, though, Medical Guardian is our pick. Read our Medical Guardian review to learn about our first-hand experience with the company’s systems.
Medical Alert vs. Bay Alarm Medical
Bay Alarm Medical offers four systems and affordable packages with a one-year price-lock guarantee. There are no long term contracts, a 30-day risk free trial, and the option to add fall detection for $10 a month. The company offers in-home systems that start at $24.95 per month and mobile systems for $29.95, making them slightly more affordable than Medical Alert. Bay Alarm Medical charges equipment fees with some plans, as well as a monthly fee, similar to Medical Alert. Read our Bay Alarm Medical review to learn about our experience testing out the provider’s systems.
Our Methodology: How We Tested Medical Alert
Our tech team spent 50 hours testing Medical Alert’s systems and devices. We also researched and evaluated the company’s pricing, value, response times, ease of use, customer service, equipment, and features. Our team reviewed feedback from customers who have used the devices. You can read our full medical alert system methodology guide to learn more.
We use a variety of criteria to determine our rating and evaluation. Below are some of the factors we looked at.
- Cost: Many aging adults live on a fixed income and need products that are affordable with solid value. We looked at up-front fees, equipment costs, monthly monitoring rates, contract flexibility and terms, and costs for additional features such as fall detection.
- Features and functionality: We evaluated each system’s features and equipment, such as pendants, wristbands, and base stations. Other features we evaluated include fall detection, SOS buttons, GPS tracking, two-way communication, and activity monitoring.
- Monitoring services: We examined whether the company provided their own U.S.-based 24/7 monitoring center, average response times, fall-detection accuracy, multilingual support, and more.
- Customer support: Aging adults want customer service that is reliable and easily accessible. We evaluated contact methods such as email, live chat, and phone; customer-support availability; quality of support and friendliness; and customer experience per customer review websites.
Final Thoughts on Pricing and Value of Medical Alert
We found Medical Alert to be a solid option for older adults who prefer a straightforward system without many bells and whistles. With high-quality service, freebies, fast response times, and excellent customer service, you’ll be getting great value. We also like that you don’t have to worry about hidden fees or lengthy contracts. The biggest drawbacks we saw are the company’s limited at-home coverage (only 800 feet) and a lack of choices for add-on equipment and features. That said, there’s a lot to like about the brand. With a 30-day money-back guarantee, what have you got to lose? We recommend giving Medical Alert a shot.
Frequently Asked Questions About Medical Alert
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How much does Medical Alert cost per month?
The prices for your Medical Alert system will depend on your chosen system and whether you choose to pay monthly, semiannually, or annually. Their current offerings can run you anywhere from $27.95 to $47.95 per month, depending on your chosen system. Annual and semiannual plans offer discounted rates.
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I don’t want to be locked into a long-term contract. Can I avoid that?
Yes, Medical Alert doesn’t require long-term contracts. While you will have to sign a monitoring agreement, you can pay on a month-to-month basis and cancel at any time. You also won’t have to pay activation or equipment fees.
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Can I shower with Medical Alert’s equipment?
Yes, you can shower with Medical Alert equipment. Their wearable devices are water-resistant, so you can safely press your help button while showering to receive help in the event of a fall or injury. However, we do not recommend submerging the button in water.
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Is Medical Alert monitoring reliable?
Medical Alert offers reliable 24-hour monitoring, and they have fast response times (19 seconds on average) compared to the industry average.