Medical Alert is part of the Connect America brand, one of the country's largest providers of medical alert systems and the main medical alert provider for over 7,000 CVS stores nationwide. We've found that the company offers low-cost solutions and customer-friendly policies, including no hidden fees or long-term contracts.
Medical Alert offers a choice of four systems: two at-home and two on-the-go systems. In our 2021 Medical Alert review, we found the company's systems to be user-friendly and reliable overall. Their monitoring centers are TMA Five Diamond certified, the gold standard in monitoring center certifications, and it shows — their response time is among the best. Read on for more information about pricing and how to get the best deal with Medical Alert.
|System||Connection type||Monthly prices|
|At Home Landline||In-home landline||$22.95|
|At Home Cellular||At-home cellular (AT&T)||$32.95|
|On The Go||Cellular mobile system (AT&T)||$37.95|
|On The Go + Button||Cellular mobile system (AT&T)||$42.95|
The At Home Landline is Medical Alert's standard option. Beginning at $22.95 per month, this basic plan is on the inexpensive side. For comparison, Medical Guardian's prices for at-home systems start at $29.95 per month. The At Home system includes a standard base unit with a built-in two-way speaker and a water-resistant wearable help button (wrist or lanyard). Fall detection is also available for an extra $10 per month, which is pretty standard.
The system's 400-foot range from the base unit to pendant is smaller than some of its major competitors' ranges. Other providers we've reviewed, like MobileHelp, have long in-home ranges up to 1,400 feet. However, if you live in a modest-sized home, you should be covered with Medical Alert, no problem.
Medical Alert's cellular option is a good fit for people who spend most of their time at home and don't have a landline. Starting at $32.95 per month, it's comparable to LifeStation's prices and LifeFone's monthly costs for similar systems. The cellular system is $10 more per month than the landline system, so if you're looking to save a few bucks and you have a landline, we'd recommend the landline system.
Buyer's Tip: We like that you don't have to pay any equipment fees when signing up with Medical Alert. Keep in mind that, since you don't own the devices, you will have to return all of them if you end your subscription.
The system comes with wireless equipment (your standard base station and water-resistant wearable help button), and, other than the connection, it operates exactly like the At Home Landline system. The At Home Cellular system runs on AT&T's cellular network, so as long as you live in an area with reliable coverage, you'll be set. As with the landline system, you can add fall detection for $10 per month.
On the Go is Medical Alert's mobile device. Starting at $37.95 per month, this system is competitively priced. The unit has a sleek and modern design for those who want something discreet, and it comes with a travel-friendly base unit you can take with you on the go. Its battery lasts up to five days, longer than most other mobile GPS devices on the market. Whether you're picking up groceries or taking a brisk walk in town, help is just one call away. The system includes two-way talk and GPS location detection, so help can be sent to you wherever you are. Fall detection is available as an add-on; just keep in mind that you'll have to wear an additional fall detection pendant.
FYI: All Medical Alert systems include free access to the Medical Alert Connect mobile app — a simple and quick way for caregivers and family members to check in on their loved ones. The app sends instant notifications during an emergency or when a user presses their help button.
Starting at $42.95 per month, On the Go + Button is Medical Alert's most expensive plan, but it also gives you the most bang for your buck. It includes the On the Go unit, a water-resistant help button (your choice of a neck pendant or wrist button), and a black carrying case that can attach to a belt or bag strap. The help button communicates with the On the Go unit, which can also act as a base station at home. The maximum range between the mobile unit and help button is 400 feet.
|Fall Detection||$10 per month||– Automatic fall detection
– Waterproof wearable pendant that calls for help even if button isn't pressed
|Protection Plan||$5 per month||– Equipment warranty up to $350 if your system gets lost, stolen, or damaged.|
|Medical Alert Connect||Free||– Mobile app for subscribers and caregivers with instant notifications if your loved one presses their help button.|
|Key Lockbox||Free with select systems||– Comes free with annual subscriptions
– Gives emergency personnel quick access to your door key in an emergency
One of the best ways to save with Medical Alert is opting for a semiannual or annual payment plan, which will save you over $35 every year. The semiannual subscription gives you the added perk of free ground shipping, while the annual subscription busts out the incentives: free shipping, a free key lockbox, and one month of free service. Don't you just love the word free?
Did You Know: Medical Alert provides a free key lockbox with select plans. Most companies charge an additional fee for this equipment, so we found this to be a great value. It gives first responders quick access to your home if there is an emergency, which will prevent costly damage to your front door.
Medical Alert runs seasonal promotions and discounts throughout the year. Keep in mind that promotions are constantly changing. To get the best deal, check the company's website or speak to a representative who can help you choose the best plan for your budget and let you in on current deals.
One other thing to note — Medical Alert offers a 30-day money-back guarantee. If you're not completely satisfied with the service, you can return your system in the first month for a full refund, minus shipping costs.
Let's start with the at-home systems. Because their range is somewhat limited, we recommend the At Home systems if your house is on the smaller side. These systems are also a good fit if you are on a tight budget or just need some basic coverage.
The On the Go systems are perfect for those who want a discreet wearable but are also budget-conscious. The On the Go unit is sleek, lightweight, and affordable. It's also a good option for individuals with pacemakers or defibrillators. For these people, Medical Alert recommends wearing the device in its belt case rather than on a lanyard. The fall detection button (which does not contain a magnet) can be worn around the neck safely (though it should still be at least 3 inches from the pacemaker or defibrillator), adding an important layer of safety.
Overall, we found Medical Alert to be a solid option for those who prefer a straightforward system without many bells and whistles. With high-quality service, freebies, fast response times, and excellent customer service, you'll be getting great value. We also like that you don't have to worry about hidden fees or lengthy contracts. The biggest drawbacks we saw are the company's limited at-home coverage (only 400 feet) and a lack of choices for add-on equipment and features. That said, there's a lot to like about the brand. With a 30-day money-back guarantee, what have you got to lose? We recommend giving Medical Alert a shot.
If Medical Alert doesn't have everything you're looking for, check out our list of this year's best medical alert systems.
The prices for your Medical Alert system will depend on your chosen system and whether you choose to pay monthly, semiannually, or annually. Their current offerings can run you anywhere from $19.95 to $42.95 per month.
Yes, Medical Alert doesn’t require long-term contracts. While you will have to sign a monitoring agreement, you can pay on a month-to-month basis and cancel at any time. You also won’t have to pay activation or equipment fees.
Yes, you can shower with Medical Alert equipment. Their wearable devices are water-resistant, so you can safely press your help button while showering to receive help in the event of a fall or injury. However, we do not recommend submerging the button in water.
Medical Alert offers reliable 24-hour monitoring, and they have fast response times (19 seconds on average) compared to the industry average.