Philips Lifeline Medical Alert System

$29.95/mo. Starts At
12 sec. Average Response Time
Overall Rating:
4.0 of 5
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AT&T Cellular Network

As the first company to offer medical alert systems in America, Philips Lifeline has nearly 50 years of experience protecting seniors and providing peace of mind to their families. The company currently offers three medical alert systems: the HomeSafe Standard, HomeSafe with AutoAlert, and the GoSafe 2. Starting at a monthly cost of $29.95 per month, you’ll find that Philips Lifeline at-home and on-the-go plans are typically $5 to $10 more expensive than systems from the competition, including Bay Alarm Medical and Medical Alert. However, in this year's review of Philips Lifeline, we found the extra costs to be well worth it as their systems are user friendly, simple, and offer reliable protection without unnecessary bells and whistles. We’ll cover everything you need to know about Philips Lifeline below, from the breakdown of pricing and value to finding the best deal—and more!

Do I Need a Medical Alert System?

Now that you know more about Philips Lifeline, you might be wondering, “Do I really need a medical alert system?” Let’s take a look at the stats. According to the NCOA, one-in-four American adults over 65 suffer from a fall every year, and falls are the leading cause of both fatal injuries and non-fatal trauma-related hospital admissions for seniors. For those in their golden years, falls are a common and serious part of life. Being prepared by having a medical alert system that allows your loved one to call for help with the press of a button could literally save their life. Maybe you’re thinking, “But my loved one has a cell phone and a landline, so they could just call 911.” While that’s great, 80 percent of falls actually happen in the bathroom,2 an area where you’re a lot less likely to be able to reach the phone. Fortunately, all help buttons from Philips Lifeline’s medical alert systems are waterproof, so the wearer can call for help, even if they fall in the shower.

Philips Lifeline Equipment

Philips Lifeline Equipment

Philips Lifeline’s systems range in price from $29.95 to $58.95 per month, depending on the system and connection type you choose. They offer two systems for in-home protection: HomeSafe Standard and HomeSafe AutoAlert (which adds fall detection). They also offer GoSafe 2, a wearable system for more active seniors who spend a lot of time out and about. Every system comes with 24/7 monitoring, and both HomeSafe systems come in a landline and cellular model. If you’re buying a Philips Lifeline system for a user that spends time on the go, the GoSafe 2 model offers the most value, as it can be used both in and outside the home. Let’s get into the pricing details of each system below!

The Cost Breakdown for Philips Lifeline Products

At first glance of the chart below, you probably noticed that Philips Lifeline tacks on a lot of extra fees for activation, equipment, shipping and installation. But here’s the good news: if you hop on the live chat on their website or give Philips Lifeline a call, the representatives may waive some of these fees (typically shipping and activation).

Philips Lifeline Product Monthly Price Activation Fees Equipment Fees Shipping Fees Installation Fees
HomeSafe Standard Landline: $29.95 per month
Cellular: $43.95 per month
$50 None $19.95 Self-Install: $19.95
Professional Installation: $99
HomeSafe with AutoAlert Landline: $44.95 per month
Cellular: $58.95 per month
$50 None $19.95 Self-Install: $19.95
Professional Installation: $99
GoSafe 2 $49.95 per month (Cellular only) None $99.95 $19.95 Self-Install: $19.95
Professional Installation: $99

The Pricing and Value of Philips Lifeline Systems and Packages

Philips Lifeline HomeSafe Standard

Philips Lifeline HomeSafe Standard

HomeSafe Standard

The HomeSafe Standard is Philips Lifeline’s lowest-priced option, starting at $29.95 per month for the landline model. For comparison, it costs $5-$10 more per month than the entry-level models offered by LifeFone and LifeStation, so it’s on the more expensive side for the industry.

The system comes in both a landline and cellular model. At $43.95 per month for the cellular option, we’d recommend going with the landline model to save nearly $15 every month, as the cellular system doesn’t add much extra value.

Did You Know: All Philips Lifeline systems come with access to the Philips Care mobile app at no extra cost. This app lets family members and caregivers monitor the status of the user’s devices, create a personalized care plan for emergency responses, and share notes and information with other family members. Some companies charge extra to add mobile app access, so this is a great value.

HomeSafe with AutoAlert

HomeSafe with AutoAlert is a step up from the Standard system, as it comes equipped with automatic fall detection. In my book, fall detection is an essential feature, as seniors are at such high risk for falls. If the user falls, the fall detection pendant will automatically detect it and call for help, even if they can’t press the help button. At a price of $44.95 per month, that means you’ll be paying an extra $15 per month for fall detection when compared to the Standard system. This is on the pricier side, as fall detection from other companies like ADT Health and Medical Guardian is around $5 cheaper per month.

GoSafe 2

Of all the Philips Lifeline medical alert systems, the GoSafe 2 offers the most value and high tech features. Priced at $49.95 per month, it’s actually around $10 cheaper than the cellular HomeSafe with AutoAlert system. Unlike the HomeSafe models, GoSafe 2 is an all-in-one wearable system that can be used both on the go or in the house, so it comes with more versatility at a better price. GoSafe 2 can be worn as a necklace so you’ll be covered wherever you go, whether it’s the grocery store or a road trip, as long as you’re in an area with reliable AT&T service3 you’ll be covered! The system is enabled with automatic fall detection and five different types of location tracking technology. No matter where you are, help can be sent to you straight away, even if you can’t press your help button after a fall. The pendant also comes with a built-in two-way speaker and help button for quick and easy communication.

Editor Jeff Hoyt testing GoSafe 2

Editor Jeff Hoyt testing GoSafe 2

For users that spend a good amount of time outside the home, this is the system we’d recommend if you’re set on Philips Lifeline. If you're on a tight budget there are more affordable mobile systems to be found, as there are other companies like MobileHelp and Bay Alarm Medical that offer similar on-the-go systems for around $15 to $30 cheaper per month; however, keep in mind that other mobile systems might not be an all-in-one system, as lightweight, or equipped like fall detection like the GoSafe 2.

Add-on Equipment and Fees

Add-On Equipment Price Recommended For
Voice Extension Communicator $10 per month – Medium to large homes
– Two- or three-story homes
– Only need for in-home systems
Key Lockbox $29.95 (one-time fee) – All users
Medication Dispenser $59.95 per month + $99 (one-time installation fee) – Users on life saving medications
– Those who struggle to remember to take their meds

Getting the Most Bang for Your Buck with Philips Lifeline

Current Philips Lifeline Deals: At the time this page was written, Philips Lifeline was offering to waive the $50 activation fee and $19.95 shipping fee for new customers. While this deal isn’t clearly advertised online, make sure to call their customer support line to ask a representative about it, as it’s an ongoing promotion that they’re able to offer throughout the year.

There are a few other things you can do to get the best value and save the most money on your Philips Lifeline service:

  1. Order over the phone: As we’ve mentioned, Philips Lifeline has several extra fees and upfront costs to starting your service. While this is fairly standard with most companies, you can typically get a few of those fees waived if you call or use the online live chat feature to speak with a representative. If you skip this step and go straight to ordering online, you’ll likely be stuck paying all of the fees.
  2. Choose self-installation: Medical alert systems are built to be simple for seniors1 to set up and use, and Philips Lifeline does a great job of ensuring that the setup process for all of their alert systems do just that. While the company offers a professional installation option for $99, there’s really no need for it; every package comes with a detailed instruction manual, and customer service can answer any additional questions you may have during setup. You’ll still have to pay a $19.95 self-installation fee, but you’ll save around $80 by choosing the DIY option instead of professional installation.
  3. Go with a landline option for in-home systems: For the HomeSafe Standard and HomeSafe with AutoAlert packages, you can save around $15 per month by choosing the landline option instead of cellular. If you have a landline, the connection will be just as, if not more, reliable than the cellular system. The main advantage of the cellular system is that it doesn’t need to be plugged into a phone jack, so you have more freedom about where to set it up. If that flexibility is worth the extra $15 to you, then you’ll want to choose the cellular system instead.

 

Is Philips Lifeline Right for Me?

If you’re looking for a medical alert company with decades of experience in the industry, Philips Lifeline is a great option. There’s an added level of peace of mind, knowing that the company has been serving seniors and their families for nearly fifty years, and their parent company is an industry leader in several areas of health technology. As mentioned throughout, their systems are on the pricier end compared to other companies in the industry, but the reliable technology, fall detection options, and user-friendly equipment make the price worth it. Plus, they offer a companion mobile app called Philips Care that lets family members and caregivers check on the status of the user’s devices and share notes with other loved ones. However, if you’re searching for other high tech features like activity tracking, a smartwatch system, or stylish jewelry pendants, you may want to shop around and look for other top options. Overall, Philips Lifeline systems are simple and reliable, so if you want a system that doesn’t overcomplicate things, they’re a solid option. For more details about our hands-on experience with the products, read our review.

FAQs

  • How much does Philips Lifeline cost per month?

    Depending on the package you choose, Philips Lifeline can cost anywhere from $29.95 per month to $58.95 per month.

  • How does Philips Lifeline work?

    Philips Lifeline operates multiple 24/7 operating centers that can send help for users at any time. All the subscriber has to do is press the help button on their base station or wearable pendant, and they’ll be automatically connected to the monitoring center. Depending on the type of emergency, the live operator will send the appropriate help to your exact location.

  • Does Philips Lifeline need a landline?

    Philips Lifeline offers both landline and cellular systems, so you don’t need a landline to have a Philips Lifeline system. You’ll have your choice between a landline or cellular connection, so you can go with the system that best fits your needs.

  • Does Philips Lifeline have long-term contracts?

    No, Philips Lifeline doesn’t have long-term contracts. All systems are paid for on a month-to-month basis, so you can cancel your service at any time without penalty.

Citations
  1. National Council on Aging. (2020). Falls Prevention Facts.

  2. National Council for Aging Care. (2020). Falls Are, Unfortunately, A Common Occurrence.

  3. AT&T. (2020). Wireless Coverage.