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As an industry leader since 1987, Life Alert is one of the most recognizable medical alert providers in America. In an industry full of new brands and services, a familiar name with long-term experience goes a long way. Life Alert's rates are expensive, ranging from $49.95 to $89.95 per month. This is about $30 to $40 more per month than the industry standard. However, Life Alert offers impressive monitoring services and some of the fastest response times in the industry. If you're looking for the peace of mind that comes with a company backed by decades of experience, Life Alert is a viable option. We'll get into all the details of Life Alert's products and value, with everything from pricing to money-saving tips, below.
|Master Unit||In-home system||
|Mobile + GPS||Add-on: On-the-go monitoring device||$20 per month**||
|Help Button||Add-on: Emergency alert device||$20 per month**||
* Master Unit must be bundled with add-on devices in most cases.
** Device can't be purchased as a stand-alone system. It must be bundled with the Master Unit.
Life Alert currently offers one main system, the Master Unit, and two add-on devices: the Mobile + GPS unit and the Help Button. Unlike most medical alert providers, which offer stand-alone systems, Life Alert typically requires customers to bundle their products together. Every customer is required to purchase the Master Unit, and it must be bundled with one of the add-on devices for $69.90 per month or both for $89.95 per month. In select cases, you can purchase the Master Unit on its own for $49.95 per month, but you'll need to get special approval from a Life Alert representative to get this plan.
Did You Know: Life Alert is so confident in its service that if a customer should pass away because they didn't receive emergency aid in time, Life Alert will offer a full refund for the service.
The Master Unit is Life Alert's standard, in-home system featuring a base unit and a pendant. It costs $49.95 per month on its own, but as we've mentioned, most customers are required to bundle it with one or both of Life Alert's add-on devices. Bundles start at $20 more per month, so you'll get more value when you bundle instead of purchasing the Master Unit on its own. The base unit has an emergency button, a two-way speaker, and a 72-hour backup battery. The pendant, which can be worn around the neck or wrist, is waterproof, so you can wear it in the shower or bath. It also features a 10-year battery — no charging required! The pendant has a good signal range of 800 feet from the base unit (for comparison, LifeFone's range is 600 feet, and ResponseNow's range is 500 feet), but it does not have automatic fall detection.
Since Life Alert's Master Unit operates independently from a landline or a cellular network, a Life Alert technician must install the unit and any other devices. There is a $197 fee for delivery and installation, one of the most expensive installation fees we've seen. However, having a professional set up your system and walk you through how to use it does add to the peace of mind.
As previously mentioned, you'll typically have to bundle Life Alert's Master Unit with one or both of its add-ons. So you'll need to decide: Do you want an on-the-go unit, a wall button, or both with your in-home system?
Life Alert's Mobile + GPS device is a good option for those who want to take Life Alert's monitoring on the go. It costs $20 per month to add the Mobile + GPS device to your Master Unit, which is around $10 to $20 cheaper than Medical Guardian's monthly rates and Medical Alert's prices for on-the-go systems. It will work wherever a GSM cell phone is available. Unlike its competitors that rely on a single big-name carrier like AT&T or Verizon, Life Alert utilizes service from multiple carriers, so it offers great coverage almost everywhere.
FYI: Life Alert offers the Master Unit by itself for $49.95 per month under exclusive circumstances. In these cases, the sales specialist will need a manager to approve the sale.
The device's battery lasts for 10 years and doesn't require a charge. On-the-go GPS units from other companies we've reviewed, like MobileHelp have batteries that last only a few days, so Life Alert's battery life is a game-changer. The Mobile + GPS device can be worn or carried anywhere convenient for the user, whether as a necklace, in a pocket, or on a belt clip. During an emergency, just press the help button on the unit and use the built-in speaker to communicate with a live operator. Thanks to GPS technology, Life Alert will pinpoint your exact location and send help straightaway.
The Help Button is one of our favorite Life Alert add-on devices. It's a waterproof, red button with a two-way speaker. Other competitors offer emergency button add-on devices, but not many have two-way speaker capabilities. The adhesive allows you to place it anywhere it's needed, and the battery lasts up to 10 years. Thanks to the waterproof design, it's great for places where falls are more likely to happen — especially in the shower. Bundling the Help Button with your Master Unit and the Mobile + GPS device will give you the most well-rounded Life Alert package with complete protection no matter where you are.
Emergency protocol: When you press the Help Button, it sends an alert to Life Alert's monitoring center. From there, a trained responder will speak with you and dispatch the proper emergency services.
During our research, we found that Life Alert wasn't offering any promotions or deals, but it never hurts to ask a representative when ordering your system! To get the most bang for your buck, we'd recommend bundling the Master Unit with the Mobile + GPS unit and Help Button if your budget allows. It will cost you $20 per add-on. Many mobile units from other providers cost $30 to $40 on their own, so you'll basically be getting both add-ons for the price of one mobile unit. However, the total cost ($89.95 per month) is pretty steep. If you're not totally sold on Life Alert or you're on a tight budget, we'd recommend considering other top medical alert system providers to get a better deal.
Here are some questions to help you determine whether or not Life Alert is right for you.
This is probably the most critical factor to consider, as Life Alert's services are on the pricier side for the industry. Its bundles range in price from $69.90 to $89.95 per month, depending on the package. Also, keep in mind that there is a one-time shipping and installation fee of $197 for each package, which is one of the highest installation fees we've seen.
All of Life Alert's devices have essential features like long-lasting batteries and two-way speakers, but they don't currently offer extra features like fall detection, jewelry pendants, or activity tracking. If you're looking for those bells and whistles, visit our Bay Alarm Medical review or our Aloe Care Health review.
All new Life Alert customers must sign a three-year contract. Month-to-month plans become available after the initial three years, but if you're looking to avoid a long-term contract, Life Alert may not be the right choice for you.
With over 30 years of experience and arguably the most recognizable name in the industry, Life Alert offers peace of mind to older adults and their families. While its monthly rates and installation fees are very high and it requires a three-year contract, Life Alert is a solid option for simple, reliable protection. You'll be able to count on these devices for years to come, so if Life Alert fits your budget, it's worth considering. Read our latest Life Alert review to learn more about this provider.
Life Alert’s in-home pendant, mobile pendant, and Help Buttons are waterproof, making them safe for showers and tubs.
According to one of Life Alert’s customer service representatives, you can only return the system within the first couple of business days before getting locked into the three-year contract, and the return is only possible if the system is shipped to you. In some locations, Life Alert will send a technician to your home with the contract. If a technician delivers the system, there is no return window.
Unlike its competitors, Life Alert has its own dispatch center,1 so its response times are very fast, around 15 to 20 seconds.
Yes, Life Alert’s warranty covers replacements for defective equipment and batteries. A sales specialist also informed us that the company offers multiple protection plans that you can add to your plan for an extra monthly rate.
Life Alert. (2020). Company Info.