Jitterbug Flip2 Phone Review 2024
Our team of experts tested Lively’s senior-friendly Jitterbug Flip2 for this year’s review.
If you’re a little intimidated by the latest and greatest smartphones, the Jitterbug Flip2 may be for you. Lively (previously known as GreatCall) is known for making devices full of senior-friendly features without being overly complicated. It’s the best of both worlds!
I took the Jitterbug Flip2 for a spin and found that it kept me connected to my loved ones and emergency services if needed. Lively’s monthly service plans were affordable, the Flip2 was easy to set up, and customer service was friendly and helpful. One drawback to the Jitterbug Flip2 was that I couldn’t access the internet on it, but that won’t be a problem if surfing the internet on your cell phone isn’t your cup of tea. Below, I’ll share more personal insights on the Jitterbug Flip2, who it’s best for, and how it stacks up to similar phones.
Pros and Cons
Pros About Jitterbug Flip2
- Simple menu
- Large, visible buttons
- Customizable, flexible service packages
- No long-term contract
- Amazon Alexa capabilities
- Emergency response button
- Long-lasting battery
- In-store purchase option
- Magnifier and flashlight
- Brain games
- Can request rides with the press of a button
Cons About Jitterbug Flip2
- No internet access
- Extra cost for most health and safety features
The Buying Experience With Lively
You can purchase Jitterbug Flip2 online, in-store, or over the phone. I appreciate that Lively offers several purchasing options because, let’s face it, sometimes you just want to speak with a human! Especially when buying a valuable item like a cell phone. If you want to get your Jitterbug Flip2 at a brick-and-mortar store, Best Buy, Rite Aid, and Walgreens all carry the senior-friendly phone. Lively even has a section on its website where you can enter your ZIP code, and it’ll show you where the closest store is. Talk about convenience! If you’re looking for a smartphone, Lively also sells the Jitterbug Smart4. Check out our full Lively cell phone review to learn more.
I ordered my Jitterbug Flip2 online. When browsing the Lively website, I noticed the mention of an activation fee, but I had trouble finding out how much it is. To clarify, I reached out to customer service, and they quickly let me know that a $35 activation fee would be charged on my first monthly bill. My initial purchase ended up costing me $108.49 — $99.99 for the phone, $8.50 for tax, and $0 for shipping. The buying process was quick and painless — all I had to do was enter my payment information and address.
When signing up, I had three options for a phone plan, with costs ranging from $19.99 per month to $49.99 per month. I’ll get into the details below!
FYI: Have you stopped driving and need a lift? For a limited time, save $5 on your first ride with Lively Rides. Use your Jitterbug Flip2 to get connected to a Lively Personal Operator for more information.
The Jitterbug Flip2 is easy to use, offers health and safety features, and is designed just for older adults.
Setting Up My Jitterbug Flip2 Cell Phone
The little red phone showed up at my door in a box with the following items:
- User guide
- Activation guide
- Wall charger
- Charging dock
- Jitterbug Flip2
Since many older adults experience a change in vision as they age,1 I was happy to see that the user guide was printed in nice big font. The first step in the instructions was to activate the Jitterbug Flip2 — either online or by phone. I tried activating my phone online, but the website just gave me an activation number to call. So, I’ll save you some time: Activate your Jitterbug Flip2 by calling the number listed in the activation guide.
You’ll need a working phone on hand to place this activation call, since your Jitterbug Flip2 won’t be up and running quite yet. You can use a landline or borrow a friend’s or family member’s phone for this! The live agent set up my account and activated the phone.
Current Deal: Right now, Lively is offering 50 percent off select devices, including the Jitterbug Flip2!
If you’re transferring your old number to your new Jitterbug Flip2, you’ll need to follow special activation instructions that are outlined in the activation guide.
Next, I flipped open the Jitterbug Flip2 and pressed the on/off button, which is clearly located in the top right corner of the keypad. The phone vibrated and the screen lit up, so I knew it was running. On the similar TCL FLIP Go from T-Mobile, which is featured on our list of the best flip phones for seniors, the power button is hidden. So, I’m thankful the Jitterbug Flip2 button is obviously labeled.
Testing Out My Jitterbug Flip2
One of the first things I noticed about the cherry-red flip phone (which also comes in dark gray) was that it’s smaller and lighter than my iPhone. So, if you’re looking for a phone that’s less of a hassle to carry around, the Jitterbug Flip2 checks that box. It’s simple in design, great for older adults who want a no-frills phone, but still has convenient features that I found easy to use.
Navigating the Jitterbug Flip2
The buttons on the Jitterbug Flip2 are easy to see and clearly labeled. No more pressing random buttons and hoping you pick the right one! The list-based menu is pretty straightforward, and the screen is large and bright. Though the text on the screen is already quite big, I found an optional “extra large” setting in case you want to really boost the visibility. Another nifty feature, ideal for those with vision loss, is the “read out” setting, which will read menu options and text messages out loud to you. I tested it and could hear everything loud and clear.
The Jitterbug Flip2 has evolved from the previous model, the original GreatCall Flip, to include more customizable menu options and some additional buttons. For example, you can remove unwanted items from the menu and change the text size on the screen. This is excellent for those who want to tailor the phone to their preferences. However, the Flip2 may feel a bit confusing for those who are switching over from the older model. But with a little bit of practice, the Jitterbug Flip2 is a breeze to use.
Calling my husband from the Jitterbug Flip2 was a breeze. I chose to dial his number, but you can save contacts in the Jitterbug Flip2 if you have trouble remembering everyone’s phone number like I do!
The Jitterbug Flip2 has a number of features that stand out when you’re making a call:
- Speaker button: The speaker button in the top left corner is great when you need to up the volume, or if your partner is next to you and you both want to speak with your children.
- Hearing aid compatibility: Since nearly 1 out of 4 Americans ages 65 to 74 experience hearing loss,2 I appreciate the Jitterbug Flip2’s M4/T4 hearing aid compatibility rating.
- Adjustable volume: If you have trouble hearing your phone ring, you can set the volume to “maximum” on the side of the phone. You can also set the volume to low or silent if you don’t want to be disturbed.
Using the Jitterbug Flip2 Camera
The 8-megapixel camera is nothing to rave about, but it is sufficient if you just want to take and send photos of things around the house. I took a photo of my flowers and my dog, Bella, so you can get a better idea of the photo quality.
If selfies are your thing, you can take them with the Jitterbug Flip2’s front-facing camera. The rear camera is also equipped with autofocus and a flash. Though it isn’t top-notch, the camera is much better than what you’ll find on the Link II from Consumer Cellular, which lacks a flash and front-facing camera.
A new feature of the Jitterbug Flip2 is Amazon Alexa. With this feature, you can use your voice to place a call and send text messages. I sent a text to my friend Katie using this feature. I flipped the phone open and said, “Alexa, text Katie Reed.” (Make sure you have the contact saved in your phone first!) Then, I spoke the text I wanted to send to her. Alexa typed the message for me. I looked it over to make sure it was correct before pressing “OK” to send it.
Quick Tip: Your phone must be flipped open to use the Alexa feature. I tried activating Alexa with my voice when the phone was closed and quickly realized it wouldn’t work.
When I asked, Alexa also told me my phone’s battery level, how many minutes and text messages I had left for the month, and what my phone number was (we all forget sometimes). For older adults with dexterity or vision issues, this Alexa feature is quite valuable.
The Jitterbug Flip2 runs on Verizon’s 4G LTE network. It’s one of the largest and most reliable networks in America, so I wasn’t too concerned about coverage.3 Of course, it’s always a good idea to check before you buy. Just type in your ZIP code into Lively’s coverage map.
Verizon’s coverage is neck and neck with other leading carriers’. Of course, service for any carrier, including Verizon, tends to be the most spotty in rural or remote areas. If that’s your home, definitely check coverage before purchasing, and take advantage of Lively’s 30-day money-back guarantee if you aren’t satisfied with the service in your area after purchasing.
Contracts and Warranty
Unlike Verizon plans we’ve reviewed, Lively doesn’t lock you into a contract. You can cancel your service or change your plan anytime. I’m always in favor of no long-term contracts. This gives you flexibility and allows you to avoid dreaded cancellation fees. If you decide to cancel your Lively service, you will be responsible for paying the remainder of the month, as Lively doesn’t prorate your bill or charge for partial months of service.
I read the fine print and learned that if anything were to go wrong with my Jitterbug Flip2, I was covered by a one-year limited warranty. If the Jitterbug Flip2 stops working because of a manufacturing defect, Lively will repair it for free. Keep in mind that this doesn’t cover lost phones or damage from an accident. One year may seem short, but this warranty is pretty standard across the cell phone industry.
Jitterbug Flip2 Senior Phone Plan at a Glance
|Talk and text
|Health and safety features
|$19.99 per month
|$39.99 per month
|$49.99 per month
*Price includes $5 discount when you enroll in paperless billing.
Lively’s Basic plan is one of the more affordable unlimited talk and text plans we’ve seen, at just $19.99 per month (plus the upfront device fee and one-time $35 activation fee). For example, Snapfon offers an unlimited talk and text plan for $15 per month. Consumer Cellular’s price is comparable at $20 per month for unlimited talk and text, plus 1 GB of data.
Lively’s prices increase if you want to add more health and safety features. The Preferred plan costs $39.99 per month, and the Premium plan costs $49.99 per month. These top-tier plans are excellent for those who want to turn their phone into a medical alert device.
Health and Safety Features
Lively not only has senior-friendly phones, but also offers a variety of health and safety features to keep users safe. These lifesaving features, like the Urgent Response button, really up the value of the phone. Though they will cost you a bit more per month, they may be worth considering if you live alone or your health is not what it used to be.
Did You Know? The Jitterbug Flip2 made our list of the best cell phones for seniors thanks to its simple design and useful features.
Each of Lively’s three phone plans offer different features, which we’ve broken out in the table above. Below, we’ll get into the details of what each feature does.
- Urgent Response: This feature is similar to a medical alert device. I tested out the red Urgent Response button at the bottom of my Jitterbug Flip2, and I was connected to an agent within 12 seconds. Impressive! In a real emergency, the Urgent Response agents can confirm your location and assess your situation. Whether you’re in need of medical assistance or locked out of your home, they can send the appropriate help.
- Nurse On-Call: If you could use 24/7 access to a doctor or nurse, Urgent Care offers you exactly that. Request common medication refills over the phone or get advice on symptoms while avoiding insurance copays.
- Care Advocate: Lively’s care team will work with you to set goals and resolve health issues with a personalized Care Plan.
- Lively Link: Your loved ones can view your emergency alerts, location, and device status using the Lively Link mobile app.
- Ask Lively: The Personal Operator feature can search numbers, make calls for you, give you driving directions, and more. Note that each operator request costs 99 cents.
- Lively Rides: Lively has partnered with Lyft to provide seniors with convenient and affordable transportation. Simply call the Personal Operator to request a ride.
Add-on Features and Accessories
|What it does
|Enables you to charge the Jitterbug Flip2 in the car
|Wirelessly streams sound from your Jitterbug Flip2 directly into your ear
|Allows you to listen to the radio and take calls from your Jitterbug Flip2 with the touch of a button
Want to learn more about the Jitterbug Flip2? Check out our video review below!
The Bottom Line on the Jitterbug Flip2
Overall, I found the Jitterbug Flip2 to be an easy-to-use phone. It is simple, but the features it does have, like Amazon Alexa, make it stand out among flip phones. It’s worth the $100 price tag. I would highly recommend it for older adults with vision or hearing loss; they’ll benefit from the Jitterbug Flip2’s features that make navigating a cell phone easier. Plus, the Lively’s plans are easy on the wallet, starting at $19.99 per month. Since you won’t be bound up in a long-term contract with Lively, I think it’s worth trying out.
Frequently Asked Questions About the Jitterbug Flip2
How long does the Jitterbug Flip2 battery last?
If the phone is used continuously for calling, the battery will last 12 hours. On standby, it can go several days without being charged.
Does the Jitterbug Flip2 have a camera?
Yes, the Jitterbug Flip2 has an 8-megapixel rear camera with autofocus and flash. The front-facing camera is 5 megapixels.
What carrier does the Jitterbug Flip2 phone use?
The Jitterbug Flip2 is powered by Verizon.
How much is the Jitterbug Flip2 activation fee?
It costs $35 to activate the Jitterbug Flip2. This one-time activation fee will be added to your first monthly bill.