MobileHelp Medical Alert System Cost and Pricing in 2026
MobileHelp’s contract-free, affordable plans and robust product lineup start at $24.95 per month.
We ordered, set up, and tested all of MobileHelp s systems, including the Solo.
Our tech team conducted extensive research and hours of hands-on testing of MobileHelp’s medical alert systems. We tested the company’s systems for a week, evaluating essential criteria including cost, value, response times, ease of use, quality of customer service, equipment functionality, and more. Here’s a look at how our team evaluated MobileHelp:
- Pricing: We compared and evaluated MobileHelp’s costs to measure affordability and value. We considered all prices, including monthly rates, equipment fees, seasonal discounts, and any extra costs.
- Coverage: No matter your age, older adults want dependable coverage they can rely on. We evaluated MobileHelp’s 4G LTE networks during testing. We used the systems at home, on walks, and while running errands to determine their reliability.
- Customer support: Strong customer support is a major plus, particularly for older adults who need tech support. We spoke with MobileHelp’s customer-service team multiple times to assess their response times, friendliness, and helpfulness.
- Health and safety services: We considered all of MobileHelp’s health and safety features, including 24/7 monitoring, features for caregivers, fall detection, and more.
- Response times: We tested MobileHelp’s help pendants 10 times to find average response times. Our team conducted the same test for MobileHelp’s fall detection pendants by simulating 10 test falls to determine the feature’s accuracy.
Visit our medical alert methodology guide for a closer look at our testing and rating process.
Founded in 2006, MobileHelp is best known for affordable medical alert systems, long-range at-home coverage, and mobile protection for older adults who want help available at home or on the go. Backed by U.S.-based Affiliated Monitoring, MobileHelp offers reliable alert systems for seniors aging in place.
The company’s current lineup includes Classic for in-home cellular coverage, Wired Home for landline-based protection, and the new MobileHelp Elite, a compact mobile device with GPS and Wi-Fi location tracking. From pricing to value, we’ll cover everything you need to know about MobileHelp’s offerings below.
Founded in 2006, MobileHelp is best known for affordable monitoring for spouses, long-range at-home systems, and high-tech features. Backed by U.S.-based Rapid Response, a monitoring center that provides rigorous training to its employees, MobileHelp offers reliable alert systems to meet the needs of individuals aging in place. With a range of products and packages, MobileHelp offers something for most budgets and needs. From pricing to value, we'll cover everything you need to know about MobileHelp's offerings below.
Using the MobileHelp Micro system
MobileHelp at a Glance
- Large at-home range with Classic: up to 1,400 feet
- New compact MobileHelp Elite for on-the-go protection
- Plans starting at $25.95 per month
- Monthly, quarterly, and annual payment options
- No long-term contracts
- Landline and AT&T cellular options
- 24/7 U.S.-based professional monitoring
- UL-certified equipment
- No activation or equipment fees
- Free lockbox with all systems
- Optional fall detection for $10 per month
The Fast Facts: MobileHelp’s Equipment and Pricing
| Product | Monthly starting prices | Quarterly prices | Annual prices | System functionality | Connection type | Activation fees |
|---|---|---|---|---|---|---|
| Classic | $25.95 | $77.85 | $285.45 | At-Home | Cellular | $0 |
| Wired Home | $25.95 | $77.85 | $285.45 | At-Home | Landline | $0 |
| Elite | $41.95 | $119.85 | $417.45 | On-the-Go | Cellular | $0 |
A Closer Look at MobileHelp’s Systems and Value
MobileHelp currently offers three main medical alert systems: Classic, Wired Home, and MobileHelp Elite. Classic and Wired Home start at $25.95 per month, which is affordable compared to many medical alert providers we’ve reviewed. MobileHelp Elite, the company’s newest mobile device, starts at $41.95 per month. For comparison, Bay Alarm Medical’s in-home systems start at $27.95 per month, while Medical Guardian's monthly cost starts at $31.95.
For a closer look at another affordable brand that, like MobileHelp, doesn't skimp on quality, check out Bay Alarm Medical's prices and packages.
With MobileHelp, you can add automatic fall detection to eligible systems for $10 per month. We tested MobileHelp's medical alert systems and found that the average response time was around 18 seconds, which falls well within the industry average of between 15 and 45 seconds. Read on for a breakdown of MobileHelp’s current systems.
Classic
MobileHelp Classic Base Unit
Classic costs $25.95 per month, $77.85 per quarter, or $285.45 per year. It comes with a wearable waterproof help button and an in-home cellular base unit. In an emergency, users can call for help by pressing either the base station or pendant button, connecting them to a live operator at a 24/7 monitoring center. In addition, the Classic offers optional fall detection for an extra $11 monthly fee.
Using MobileHelp's fall detection pendant
The base station features large buttons and lights up, making it easy to use and see at night. Plus, we appreciate the display that shows your battery level and signal strength. It also features a test button directly below the display.
With an impressive at-home range of 1,400 feet, MobileHelp is a standout among at-home systems from providers we've reviewed, such as Medical Alert, which offers a range of up to 1,000 feet.
When we pressed the help button on the pendant and base station, we were connected to MobileHelp's response center in about 18 seconds. It's also good to know that in a power outage, the base unit has a backup battery that powers it for up to 30 hours.
We liked the magnet breakaway neck lanyard, an important safety feature to prevent strangulation. In our testing, we found the lanyard and wristband to be light and easy to wear. However, the wristband could improve by having a hidden buckle that goes under your wrist, like with Apple watches.
Wired Home
Using MobileHelp's Classic Landline system
Wired Home, MobileHelp’s at-home landline system, costs $25.95 per month, $77.85 per quarter, or $285.45 per year. It is best for people who spend most of their time at home and want a landline-based system rather than a cellular connection. The system connects to a phone jack and comes with a phone cord.
The system is a good solution if you spend most of your time at home and live in an area with poor cell reception, since it provides a reliable connection at a great value and has a coverage area up to 1,300 feet. We found that the lightweight, square-shaped base station was easy to use. It has a large round black button in the center that says EMERGENCY CALL in big letters, so you can’t miss it. It works with a wearable help button and offers two-way communication capability in your home with a built-in speaker. One thing the at-home system does not offer, however, is fall detection.
Pro Tip: MobileHelp Connect is an online portal with a mobile app that can be downloaded to your smartphone. It offers standard (free) and premium (for an additional charge) features. Standard features include caregiver alerts when an older loved one presses the help button, location detection for caregivers, and a MobileVitals section to store important health information.
MobileHelp Elite
Using the MobileHelp Elite system
MobileHelp Elite is the company’s newest mobile medical alert device. It costs $41.95 per month, $119.85 per quarter, or $417.45 per year. The device is compact, weighing 1.5 ounces and measuring 1.5 inches by 2.6 inches, and it is available in black, silver, and white.
Elite is designed for older adults who want on-the-go protection without carrying a bulky device. It runs on AT&T 4G LTE and includes one-touch SOS, GPS and Wi-Fi location tracking, water resistance, two-way calling, a Find Me locator, and hourly heartbeat signals. Fall detection is available for an additional $10 per month.
Because Elite relies on AT&T 4G LTE, we recommend checking AT&T coverage in your area before choosing this device. It’s a strong fit for active older adults who want a small mobile alert system they can use at home, on walks, while running errands, or while traveling in areas with reliable AT&T service.
Compare MobileHelp to Other Providers
Add-on Accessories: Pricing and Features
MobileHelp offers a few accessories and features that can be added to any package. If you’re looking for a company with more add-ons, such as jewelry pendants or smoke and carbon monoxide monitoring, you may want to consider other providers we’ve reviewed, such as LifeFone. We’ve found that MobileHelp covers the essential add-ons, however, and their rates are affordable.
MobileHelp Wall Button
| Add-on | Features | Price |
|---|---|---|
| Fall detection pendant | -Sends an alert to the monitoring center if you fall and are unable to press the help button -Waterproof pendant that includes help button” |
$11 per month |
| Additional help button | -Neck pendant, white wrist button, and black wrist button available | $2 per month |
| Waterproof wall button | -Help button that can stick to any wall -Extra protection for tub or shower |
$2.99 per month |
| Connect premium | -Insurance for lost, stolen, or damaged equipment -Discounts on extra equipment and services -Suite of online tools and mobile app -Price lock on monthly rates for two years |
$6.99 per month |
| Lockbox | -Access to the door for first responders in an emergency | Included free with annual plans |
How to Get the Best Deal With MobileHelp
Here are a few tips to help you save on your MobileHelp system.
- Get MobileHelp Connect Premium. Connect Premium costs just $6 per month and comes with a boatload of perks. You’ll receive discounts on extra products and services, and you won’t have to pay the replacement cost for lost or damaged equipment, which could cost a few hundred dollars. Connect Premium also locks in your monthly rate for two years, so you’ll never have to worry about a surprise on the next bill.
- Choose an annual payment plan. Annual payment plans can lower your total yearly cost compared to paying month to month. Classic and Wired Home cost $285.45 per year, compared to $311.40 if paid monthly for 12 months. Elite costs $417.45 per year, compared to $503.40 if paid monthly for 12 months.
MobileHelp vs. the Competition
MobileHelp is one of our top picks for seniors, but it’s important to compare all your options. We’ll take a look at how MobileHelp stacks up to other popular brands below.
MobileHelp vs. Medical Guardian
Both companies offer 24/7 monitoring for mobile and in-home systems. Medical Guardian stands out for their sleek, high-tech equipment; useful mobile app; and variety of systems. MobileHelp’s mobile app is also not as advanced as Medical Guardian’s app, and it offers limited features for caregivers. On the other hand, MobileHelp stands out for affordable in-home systems, a large at-home range, and the new compact Elite mobile device.
MobileHelp vs. Bay Alarm Medical
Bay Alarm Medical and MobileHelp both offer simple and affordable systems. MobileHelp has a bigger in-home range of 1,400 feet compared to Bay Alarm Medical's 1,000-foot range, so it's a good option for people who live in large, multistory homes. Bay Alarm Medical has more device variety, including one of the best medical alert watches for seniors we’ve tested. MobileHelp’s newest mobile option, Elite, is a compact AT&T-powered device with GPS and Wi-Fi location tracking, two-way calling, water resistance, and optional fall detection for $10 per month.
MobileHelp vs. Life Alert
Life Alert has a lifetime guarantee for their systems, but requires a three-year contract (and complicated cancellation process). MobileHelp is contract-free. Life Alert also does not have any fall detection features and requires a pricey setup fee, unlike MobileHelp. Life Alert’s prices are also on the higher end, so MobileHelp is our pick unless brand recognition is your main priority. Read our Life Alert review to learn more.
Is MobileHelp Right for Me?
According to the National Institute on Aging, medical alert systems can provide peace of mind and help older adults live independently at home.1 In our MobileHelp review, we found that the company offers affordable and reliable systems, a large in-home coverage range, and dependable 24/7 monitoring. MobileHelp is no longer the strongest pick for two-user bundles, since Solo, Mobile Duo, and Home Duo have been discontinued. Instead, we recommend MobileHelp for older adults who want an affordable at-home system or a compact mobile device with location tracking.
We would recommend MobileHelp for several types of older adults, but it’s our top pick for those who need a system built for two users. MobileHelp’s two-for-one system is highly affordable compared to companies that either charge an additional monthly fee for a spouse or require you to purchase two separate systems at full price. In addition, we recommend MobileHelp for the following groups:
- Older adults who need an affordable at-home system
- Individuals who need an at-home system with a large coverage range
- Users who want a compact mobile medical alert device
- Those who live in an area with reliable AT&T cellular service
- Seniors who want monthly, quarterly, or annual payment options
Final Thoughts on Pricing and Value for MobileHelp
MobileHelp offers affordable protection, a large coverage range for at-home systems, and a compact mobile option with the new MobileHelp Elite. Classic and Wired Home are the best choices for older adults who spend most of their time at home and want low monthly rates starting at $25.95 per month. Elite is the better fit for active seniors who want mobile protection with GPS and Wi-Fi location tracking, two-way calling, water resistance, and AT&T 4G LTE coverage.
MobileHelp no longer offers Solo, Mobile Duo, or Home Duo, so older adults looking for two-user bundles may want to compare other providers. Still, with no long-term contracts, no activation fees, optional fall detection for $10 per month, and annual payment discounts, MobileHelp remains a solid option for affordable, reliable medical alert protection.
Frequently Asked Questions About MobileHelp
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Can I travel with my MobileHelp system?
Your mobile device will work anywhere there is AT&T coverage. MobileHelp recommends that you call them before traveling to update your information.
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How long do the batteries last?
The base station for the at-home systems will last 30 hours or more, while the battery on the help button will last for about five years. The battery for the on-the-go device will last for 24 hours when fully charged.
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What is MobileHelp’s return policy?
You can return your MobileHelp system at any time, no questions asked. You’ll just need to call MobileHelp’s customer service team and let them know. After MobileHelp receives and processes your equipment, they will officially cancel your service. MobileHelp will then issue a prorated refund for unused service. Note that you do need to pay for return shipping.
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Does MobileHelp require customers to sign long-term contracts?
No, MobileHelp never requires customers to sign a long-term contract. And remember, all packages have a 30-day money-back guarantee, so you can test out the equipment.
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Do I need to have an AT&T plan to get MobileHelp?
No, you don’t need to be an AT&T customer to use MobileHelp’s cellular systems. MobileHelp will provide cellular service for your devices, so you’ll just need to make sure there is reliable AT&T coverage in your area.
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MobileHelp. (n.d.). MobileHelp Connect.
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U.S. Census Bureau. (2023). Living Arrangements of Older Adults.
