Seniors Helping Seniors
Seniors Helping Seniors is unique, as the company offers affordable in-home care from fellow seniors.
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In 1998, Kiran and Philip Yocom founded Seniors Helping Seniors to provide home care for older adults when living independently becomes challenging. The company works under two philosophies: When seniors help seniors, both parties benefit; and older adults can help other seniors enjoy life as they age.
Although the company was founded in Pennsylvania, Seniors Helping Seniors is an international organization and still growing. There is a basic corporate structure and franchise satellite offices around the country and abroad. Seniors Helping Seniors offers several services that focus on providing care to seniors at reasonable hourly rates. The company matches senior caregivers with seniors who need in-home assistance. Seniors Helping Seniors pays its senior caregivers so that older adults can earn income while helping other seniors remain in their homes.
Seniors Helping Seniors Services
Seniors Helping Seniors is unique in the home care industry because all of the caregivers are seniors, just as the name suggests. This is not something we’ve seen from other home care companies we have reviewed, such as Home Instead and TheKey. We appreciate this model, which provides fulfilling jobs for older adults, along with home care and companionship for those who need it. The company offers a wide range of services, including:
- Companionship
- Light housekeeping
- Cooking and shopping
- Assistance with activities of daily living such as bathing, dressing, toileting, and mobility assistance
- Pet care
- Light handyman services for small repairs
- Yard work
- Medication reminders
- Help with household tasks such as mailing letters or bills
- Safety and fall prevention services
- Transportation for appointments, day trips, and running errands
- Specialized care for dementia and Alzheimer's
- Wellness checks for families that live far away
- Respite care for families and caregivers
- 24-hour care and overnight stays
Corporate Headquarters
- Seniors Helping Seniors
- 203 Ulrich Lane
- Leesport, Pennsylvania 19533
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Reviews, Rating, and Complaints
Seniors Helping Seniors is a large corporation, with over 250 franchise locations. As such, there are two important things to understand about reviews, ratings, and complaints.
First, there are ratings and complaints associated with the corporate office and others for individual franchised locations. Second, the level of care and caregivers are different from one franchise to the next, so you can expect different testimonials for each franchise.
>> Learn More: To understand the ins and outs of home care, read our comprehensive guide to in-home senior care.
You’ll find that, generally, reviews and ratings span the worst and best experiences. One trend amid all of the customer testimonials is that Seniors Helping Seniors offers compassionate care and relief for seniors and their families. One of the main complaints is that the corporate office is not as supportive as it could be. Another trend among complaints is that caregivers are sometimes given assignments outside of their skill set. For example, a caregiver might be assigned a dementia patient when the caregiver has no training related to memory care. Overall, reviews from both caregivers and those who receive care are quite positive.
Yelp.com does not have a lot of reviews for Seniors Helping Seniors, but existing reviews are positive, with clients in Massachusetts, Texas, California, and New Hampshire praising the help they or a loved one received from Seniors Helping Seniors caregivers. It’s also worth noting that Seniors Helping Seniors employees give the company mostly positive reviews on Glassdoor, which is a good sign. (Happy employees tend to make more compassionate caregivers.) Senior caregivers wrote in their reviews that they enjoy the work, that the hours are flexible, and that the company treats them well.
FYI: A medical alert system can keep you safer as you age at home. For the best system for you, check out our guide to the best medical alert systems of 2025.
Because of the size of this company and the number of franchise locations, SeniorLiving.org has developed a database that allows people to check on the complaints, reviews, and ratings of this company. This directory is privately held so that companies cannot alter its contents. In so doing, SeniorLiving helps provide a complete and accurate picture of each corporation and its locations. If you have questions about joining this company as a caregiver, or you are a senior who needs care, be sure to check out our senior living directory.
How Much Does Seniors Helping Seniors Cost?
The company and their franchises bill on either an hourly basis or on a shift basis.
In-home care costs vary by location and the type of care and services provided. In general, expect to pay around $28 to $30 per hour. Genworth’s national median hourly cost for a home health aide for 2025, however, is $35 an hour.1 These rates are similar to other home care companies, such as Home Instead. For instance, companion care and personal care will be less expensive than care that requires a licensed nurse. If the caregiver is running errands, you can also expect to pay a mileage fee, plus billable wages.
>> Related Reading: To learn more, read our comprehensive guide to senior caregiving services.
The fee structure is designed so that seniors pay only for the care that they need. If you need just a few hours of care per week, you will only pay for that amount. There are restrictions, such as minimum shift hours, which are generally billed in four-hour blocks or by the service.
Locations and Areas Served
Seniors Helping Seniors has more nationwide availability than many other home care companies, including TheKey, with more than 200 franchises in 30 states across the United States and a few international locations as well.2 Each location is generally separated by at least 150 miles. For example, there is one franchise located in West Sacramento, California, and the next-closest facility is in Reno, Nevada. There are also franchises in Milwaukee, Chicago, and Naperville, Illinois. Those three franchises serve a smaller area than the ones in West Sacramento and Reno.
Did You Know? About 80 percent of adults experiencing Alzheimer’s disease and dementia-related conditions receive care in their homes.3 Learn more about caregiving and find caregiver resources on the Centers for Disease Control and Prevention’s Caregiving page.
Finding a Seniors Helping Seniors location near you is simple. The company’s website offers a ZIP code search tool. Be sure to use our database to check out reviews for each franchise that you might be interested in working with for care.
Seniors Helping Seniors vs. the Competition
Your experience with Seniors Helping Seniors will very much depend on the particular franchise closest to you. Franchise locations can differ in pricing, quality of care, and availability. For example, some locations might employ a limited number of caregivers who are trained to provide respite or memory care, so booking those levels of care might be challenging.
>> Learn More: Skilled Nursing for Seniors
Seniors Helping Seniors vs. Right at Home
Caregivers with Seniors Helping Seniors undergo a video training program designed by Care Academy.4 By contrast, Right at Home, a company headquartered in Nebraska that offers similar in-home care services, does a combination of in-person and video training. Founded a few years before Seniors Helping Seniors, Right at Home has more than double the number of franchise locations. An important thing to note is that unlike Seniors Helping Seniors, Right at Home caregivers can provide nursing care, hospice care, and palliative care to clients. Right at Home also offers a 10 percent discount for veterans.
>> Expert Advice: Learn how to prevent falls with tips from the Centers for Disease Control and Prevention and our in-depth guide.
Seniors Helping Seniors offers franchise owners who are veterans a discount, but discounts are not available for home care services. However, they point out on their website that their caregivers take into account the particular health or behavioral needs of veterans when caring for them.
Seniors Helping Seniors vs. TheKey
Like Right at Home, TheKey (formerly called Home Care Assistance) offers hospice care and stroke-, cancer- and Parkinson’s-related care. TheKey reviews online are for specific franchise locations, as with most of these home care companies. But reviews skew more positive than negative.
FYI: For more information about TheKey, read our comprehensive review of TheKey.
Our thorough review of online feedback for home health care companies suggests that Seniors Helping Seniors scores a little higher in terms of care ratings and pricing for services tend to be a little cheaper. Because Seniors Helping Seniors doesn’t provide medical services, the lower per-hour cost makes sense.
Seniors Helping Seniors vs. Visiting Angels
Reviews for Visiting Angels are less consistently positive compared with Seniors Helping Seniors, with some reviewers expressing concerns about inadequate training and difficulty scheduling. Visiting Angels has 1.9 stars out of five on the website Consumer Affairs, and Home Instead, another competing senior in-home care company with offices in all 50 states, has a two out of five star rating. Both companies have many poor reviews citing inconsistent and inadequate care as well as difficulty getting in touch with people at franchise offices. (Seniors Helping Seniors does not have a rating page on Consumer Affairs, so we couldn’t directly compare them.)
>> Related: If care needs increase beyond what in-home services can provide, find out how to find the best assisted living for you with our 2025 Guide to Assisted Living Facilities.
Again, your experience with Seniors Helping Seniors will greatly depend on the specific franchise in your area and the individual caregivers they send you, so research the office at the local level as best you can.
Our Methodology: Seniors Helping Seniors Review
Finding affordable, quality in-home assistance for older adults can be challenging. So we do our best to provide the information you need to secure quality care you can count on, so you or a loved one can age in place safely and happily. Our team of senior care experts spent 100 hours researching and comparing the different in-home senior care service companies so you can make the best decision for you. We base our reviews and guides on the following criteria:
- Quality of care: Whether a company’s caregivers are reliable and capable is extremely important, so we thoroughly research each company’s training and reported care quality.
- Caregiver training: We take into account how rigorous a company’s caregiver training process is as well as staff credentials, such as nursing degrees or special training in dementia care.
- Specific services: There are many companies throughout the U.S. that offer in-home senior companionship and care, but they differ in the level of medical-related care they can provide. For example, some companies might not have caregivers trained in Alzheimer’s or palliative care, so they won’t be suited to your needs. Levels of care greatly impact client health as well as caregiver costs per hour, so we thoroughly research care parameters of each company we review.
- Customer reviews and industry ratings: Our reviews and guides reflect rigorous research of online ratings, testimonials, and business metrics to give you an understanding of each company’s standing in the industry.
- Cost and value: In-home care can be expensive, as Medicare and even insurance might not cover ongoing costs. We make sure to check whether each company accepts Medicare or Medical Advantage insurance for some or all of care costs as well as research any discounts, such as veterans’ discounts, that might be available.
- Booking minimums and contracts: Most in-home senior care providers have minimums for booking care, such as a minimum number of hours per day or week. We make sure you understand those requirements and also research information about contracts with caregiver providers, which, importantly, can outline the specific services you can expect when you book.
The Bottom Line: Seniors Helping Seniors
Overall, Seniors Helping Seniors is a great resource for compassionate, nonmedical senior care. The company’s unique business model of hiring senior caregivers to service other seniors can increase connection and understanding between caregivers and clients. We also found in our research that Seniors Helping Seniors has more nationwide availability than many other home care companies, with more than 200 franchises in 30 U.S. states. Other pluses include generally positive online ratings from both employees and clients and hourly rates that skew a bit lower than those of competitors.
If you’re considering scheduling care with Seniors Helping Seniors, it’s important to first carefully assess the client’s care needs. Problems can arise if a senior needs a caregiver with more medical expertise or more assistance with activities of daily living than the company’s caregiver is able to provide. But if your local Seniors Helping Seniors franchise employs caregivers trained to provide the consistent assistance you or a loved one needs, the company could be an excellent choice for in-home care.
Frequently Asked Questions About Seniors Helping Seniors
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How much does Seniors Helping Seniors cost?
The national median rate for in-home care with a health aide is $35 an hour, according to Genworth. Each franchise establishes its own rates, however, so Seniors Helping Seniors costs can vary depending on geographical area and local market. Generally, expect to pay between $30 and $35 per hour.
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Does Seniors Helping Seniors have minimums for booking care?
Each franchise establishes their own policies, but many locations require a minimum number of hours per day (for example, a two-hour minimum to book) or per week for booking care. Find your local franchise here and contact their office for information about scheduling.
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How long has Seniors Helping Seniors been in business?
Seniors Helping Seniors was founded in Pennsylvania, where the company is still headquartered, in 1998.
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Does Seniors Helping Seniors offer skilled nursing care?
No, as of April 2025, skilled nursing services are not available from Seniors Helping Seniors. Caregivers offer nonmedical assistance, not rehabilitative, skilled nursing, or palliative care.
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Can Seniors Helping Seniors help with transportation and running errands?
Yes, care services include transportation for errands and shopping and even yard work and light housekeeping.
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Does Medicare pay for Seniors Helping Seniors care?
Medicare might cover intermittent home health aide services, but franchise locations have different policies regarding Medicare acceptance. Most Seniors Helping Seniors clients pay for services privately or with long-term care insurance.
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Genworth. (2025). Cost of Care Survey.
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1851 Franchise. (2024). Seniors Helping Seniors® In-Home Services Achieves Milestone Growth in 2024: 27 New Territories and 19 New Franchise Owners Added.
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Centers for Disease Control and Prevention. (2024). Caregivers of a Person with Alzheimer's Disease or a Related Dementia.
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Care Academy. (2025). Press Release: CareAcademy Chosen By Seniors Helping Seniors For Online Caregiver Training.