TheKey Home Care Review

Home Care Assistance Reviews (Rebranded to TheKey) is supported by commissions from providers listed on our site. Read our Editorial Guidelines Rating:
4 of 5
24/7 Care
Growing Network of Offices
150 Regions
20 Years of Experience is supported by commissions from providers listed on our site. Read our Editorial Guidelines Rating:
4 of 5
Jeff Hoyt
Jeff Hoyt, Editor in Chief Read About Our Panel of Experts
Editor’s Note:

Editor’s Note: In 2022, Home Care Assistance rebranded to TheKey. According to Tad Smith, TheKey’s CEO, the company’s name has evolved to encapsulate their mission and values.

When you want to stay at home but need help with daily activities, it may be time to consider a home care agency like TheKey. TheKey, formerly called Home Care Assistance, provides compassionate, professional in-home care for older adults up to 24 hours a day. TheKey has a growing network of offices spread throughout the United States, Canada, Puerto Rico, and Australia. With over 150 regions served, TheKey is one of the largest providers of in-home care in the country. You can choose daily care, where caregivers come in shifts and provide care 24 hours a day, or hourly care, to get assistance for a few hours a day.

TheKey also offers specialized care from caregivers who have the experience and training you need. Whether you or a loved one need Parkinson’s care, cancer care, stroke care, or hospice care, there are caregivers from TheKey who are ready to help. Read on to learn more about TheKey, its services, and where care is available.

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Quality Care


One of TheKey's caregivers providing in-home care

One of TheKey’s caregivers providing in-home care


TheKey works hard to provide highly skilled caregivers for every older adult that needs help at home. Caregivers are carefully screened with thorough background checks and trained extensively to work with clients. Caregivers have training in providing emotional support, helping with basic needs, monitoring medication, and preventing falls. Specialized care is available for those that have more specific needs. The company’s care has evolved over the years to include innovative technology that can improve the wellness and quality of life for both caregivers and seniors.

TheKey is committed to providing top-notch care providers for every individual. The company is a leader in senior home care services because:

  • Each caregiver must have two years of verifiable experience and excellent references. For every 25 people interviewed, one is hired.
  • Specialized care is available, allowing clients to age in place no matter what their needs are. Twenty-four-hour care is offered to those who need it.
  • When a caregiver needs to call out, a substitute caregiver is provided to ensure that seniors are never without care.

Corporate Headquarters

  • TheKey
  • 221 Main Street, Suite 520
  • San Francisco, CA 94105

Reviews, Ratings, and Complaints

TheKey is an agency that provides in-home care throughout 150 regions in the world. With such a large network of caregivers and at-home clients, the reviews available online are surprisingly minimal. In general, people enjoy the caregivers that are sent to the home to care for a loved one. Testimonials mention the company’s compassionate, professional care and that TheKey allows older adults to age in place comfortably at home.

Pro Tip:

Pro Tip: Read our guide to in-home care to learn more about the types of services available to you, the average cost of care, and more!

A few reviews mention that it was difficult to get in contact with the company. Just remember, TheKey has offices all over the country, so each will have its own strengths and weaknesses. You can visit our senior living directory to learn more about TheKey and how it compares to other home care companies in your area.

When reading reviews and evaluating home care companies like TheKey, we recommend focusing on the following key decision-making factors:

  • Quality of care
  • Caregiver qualifications and minimum requirements
  • Specific services offered
  • Types of specialized care available
  • Customer reviews
  • Cost and value
Speak With a Senior Living Consultant is supported by commissions from providers listed on our site. Read our Editorial Guidelines

Cost and Pricing

Getting started with TheKey

Getting started with TheKey

Similar to other home care companies we’ve reviewed, like Seniors Helping Seniors, TheKey doesn’t list prices online. However, cost is a key decision-making factor when choosing a home care company and will likely impact your decision. Costs will vary depending on your location and the level of care you require. Medicare doesn’t usually pay for home care services, unless the services are medical in nature. For those who want to age at home but need in-home care, Medicaid may cover the cost in specific situations for those that can’t afford it otherwise.

Veterans benefits, such as the Aid and Attendance Benefit, may be used to pay for TheKey services, along with reverse mortgages, retirement savings, and more. If you have long-term care insurance, you may also have coverage for home care services that aren’t medical in nature. No matter what type of care you need while at home, it’s important to reach out to TheKey to learn what your options are. You may be surprised to learn that you can afford to pay for services, either through your insurance or through an agency set up to help defray the cost of care in your area. Visit our guide to home care costs to learn more.

Locations and Areas Served

TheKey caregivers and Care Team

TheKey caregivers and Care Team

TheKey is a large company that operates in 150 regions throughout the world. Based out of San Francisco, the company has caregivers that can provide hourly or round-the-clock care for individuals. While the company offers services in many states, its coverage isn’t as widespread as that of larger home care companies, including Home Instead Senior Care.

TheKey offers care in the following states:

  • Alaska
  • Alabama
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • Wisconsin
Written By:
Jeff Hoyt
Editor in Chief
Read About Our Panel of Experts
As Editor-in-Chief of the personal finance site, Jeff produced hundreds of articles on the subject of retirement, including preventing identity theft, minimizing taxes, investing successfully, preparing for retirement medical costs, protecting your credit score, and making your money last… Learn More About Jeff Hoyt