One Call Alert Review 2023

Overview of One Call Alert

The Buying Experience

Buying a One Call Alert system is a relatively straightforward process. You can order through the One Call Alert website or call the company’s toll-free number for live assistance. The site is simple to navigate, but there’s not much information about each system, so I suggest asking for help if you have specific questions. Customer reviews commend One Call Alert’s customer service representatives for being patient, professional, and helpful.

I called to ask a representative about the cost of adding fall detection and for more information about setting up my systems. A friendly representative told me that fall detection can be added to any system other than In-Home Landline for an extra $10 per month.

After the company answered my questions, it was time to choose a subscription package. You can pay for your service monthly, quarterly, semiannually, or annually. Selecting a subscription option other than the monthly payment can save you a few bucks per month. Also, after being a subscriber for 12 months, you start getting money-saving incentives from the company, like discounts and equipment updates.

Here’s the kicker, though: Monthly prices are subject to change without notice unless you opt for the add-on Connect Premium plan for $5 per month. There are also local taxes attached and a processing fee for some systems. Customer service should be able to help you navigate all of that if you have concerns.

Setting Up My System

In-Home Wireless Setup

Setting up your One Call System is, fortunately, very simple. For in-home units, you need only plug in the base station to the wall and phone jack (if you opt for the landline system) and follow the simple installation guide to activate the system.

When I tested my In-Home Wireless system, I pressed the help button on my base unit, and a voice said “call in progress” through the base station’s built-in speaker. Then, I heard a ringing sound and was connected to an operator in around 20 seconds. The operator instructed me to press my wearable help button for two seconds to ensure that it was working correctly, and that was it. Afterward, you simply wear the medical alert button at all times.

Mobile Double Setup

To set up the Mobile Double system, I placed the mobile units on their charging cradles. You’ll know the unit is charging when the yellow light on the front of the charger turns on. A red light on the mobile unit itself turned on to indicate that the unit still needed charging. Once that red light turned off, charging was complete. After a few hours, the units were fully charged. I then held down the help button for two seconds and was connected to a live operator. Because the system is cellular and totally mobile, I didn’t have to plug anything in to get started.

Contracts and Warranty

One Call Alert offers a limited lifetime warranty on all equipment along with a 30-day money-back guarantee. The company has an award-winning 24/7 customer service team and first responder network based right here in the United States. Note that each subscription renews automatically based on your selected payment schedule, but you can cancel your plan at any time without penalty by simply calling the company’s toll-free number — no questions asked.

One Call Alert Systems at a Glance

One Call Alert System and Product Details

In-Home Landline

One Call Alert In-Home Landline

Cost

The In-Home Landline system costs $24.95, making it one of One Call Alert’s most affordable systems. If you opt for the annual subscription plan, your cost works out to $22.95 per month (or $275.40 per year).

Equipment

This system comes with a base unit equipped with two-way communication and a wearable, waterproof pendant that’s safe for baths and showers. The base station’s range is an impressive 1,300 feet, so you can call for help quickly no matter where you are in the home. The base unit works through your home’s phone line, making it reliable, but it’s also one of the most basic models.

Service and Monitoring

Since this system runs on a landline connection, it’s one of the best options for seniors who spend significant time at home or with spotty cellular coverage. In an emergency, all you’ll need to do is press the help button on your base station or pendant, and you’ll be connected to a live operator at the 24/7 monitoring center. This system doesn’t have a fall detection option, so you’ll want to consider one of One Call Alert’s other systems if this feature is important to you.

In-Home Wireless

One Call Alert In-Home Wireless

Cost

In-Home Wireless is One Call Alert’s most affordable system, starting at $19.95 per month for the first year, plus a $49.95 one-time processing fee and $15 for shipping. While this system is comparable to other affordable providers, like Bay Alarm Medical, keep in mind that your monthly prices will go up each year. If you want fall detection, you’ll pay an extra $10 per month.

Equipment

My In-Home Wireless system came with a base station that features two-way talk and a help button, along with a waterproof, wearable help button. The wearable button is lightweight and can be worn as a necklace or bracelet.

Service and Monitoring

Simple and straightforward, the wireless unit offers reliable in-house connectivity through AT&T’s national coverage.1 Thanks to its cellular connection, you won’t have to worry about setting up your system near a phone jack. In-Home Wireless is equipped with GPS tracking for added protection.
This system works similarly to In-Home Landline, so you can choose between a landline and a cellular system for your at-home needs. Unlike with the landline system, you can add fall detection to In-Home Wireless, so it’s an excellent option for homebodies who are at higher risk of falls.

Mobile On-the-Go

One Call Alert Mobile On-The-Go

Cost

Mobile On-the-Go costs $37.95 per month with the monthly payment plan. If you opt for the annual subscription plan, your cost breaks down to $32.95 per month. For comparison, Aloe Care Health’s prices start at $29.99 per month for the mobile system, so One Call Alert falls right around the industry average for mobile units.

Equipment

The Mobile On-the-Go unit features a mobile GPS unit and a wearable, waterproof help pendant. This system is perfect for users who spend a lot of time away from home. You can throw the unit in a purse or pocket, or attach it to a belt for convenience. The help pendant is small and discreet, so you can easily tuck it into your shirt, and no one will even notice you have it on. The unit comes with a two-way speaker, and you can call for help using either the mobile unit or pendant.

Service and Monitoring

Thanks to the AT&T cellular connection and GPS technology, you can use this system away from home, no matter where you are. The only drawback to this system is that it’s built for a single user, so active senior couples would need the Mobile Double instead. It can also be upgraded to include fall detection.

Mobile Double

One Call Alert Mobile Double

Cost

The Mobile Double costs $44.95 per month. If you choose the annual subscription plan, your cost breaks down to $39.95 per month. This system offers great value, as it comes with two mobile units; you’re getting two systems for the price of one!

Equipment

The Mobile Double system is essentially the same as the Mobile On-the-Go unit, except it comes with two mobile units and help buttons instead of just one. These units are designed to work separately; even if you and your partner aren’t together, you can both stay protected at the same time.

Service and Monitoring

The system features mobile GPS tracking, an AT&T cellular connection, two-way voice capabilities, and optional fall detection. No matter where you are, you’ll be able to call for help as long as you have reliable AT&T coverage. My partner and I tried out the units while running errands, and the cellular connection was strong. Each time we pressed our help button, we were connected to an operator in no time.

Complete Protection

One Call Alert Complete Protection

Cost

Complete Protection, One Call Alert’s hybrid system, costs $41.95 per month. If you opt for the annual subscription, you’ll pay $36.95 per month. You’ll also receive a free lockbox (valued at $29.95) with this system, no matter which payment plan you choose. I love freebies like this!

Equipment

This is the most comprehensive system that One Call Alert offers because it comes with a full at-home wireless system and on-the-go mobile unit. I’d recommend this package for older adults who want full protection at all times. It’s also a good option for couples if one partner spends more time at home and the other is out and about often. For couples who are both always on the go, I’d recommend the Mobile Double instead.

Service and Monitoring

Complete Protection offers mobile GPS tracking, a cellular connection, and optional fall detection. Like One Call Alert’s other cellular systems, the at-home and on-the-go units both run on AT&T’s network. If you live in an area with spotty coverage, this might not be the best system for you.

Add-on Features and Accessories

The Bottom Line on One Call Alert

After testing out my One Call Alert systems, I was satisfied with the company’s offerings. One Call Alert has affordable monthly prices for those on a budget and a diverse product lineup with at-home and on-the-go options. Overall, One Call Alert provides reliable equipment for couples or single older adults that won’t break the bank. Customer testimonials mention One Call Alert’s fast response times, helpful representatives, and affordable prices. However, if you’re looking for a system with the latest high-tech features or lots of add-on accessories, you may want to consider other providers we’ve reviewed, like Medical Guardian.

Our Methodology

When our team tests medical alert systems, we evaluate several key decision-making factors that users should consider when choosing a system. These important factors include reliability, ease of use, customer service, value for money, average response times, and variety of features. We test every system for ourselves to give readers an in-depth look at our experience with the product. We also ask older adults for their feedback on the systems whenever possible. Then, we use all of our research and hands-on testing to give each company a star rating out of five. That way, our readers can easily compare systems. You can head to our medical alert system methodology guide to learn more about our review process.