Alert1 Review and Pricing in 2024
Affordable Safety Services With a Myriad of Options
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SeniorLiving.org is compensated when you click on the provider links listed on this page. This compensation does not impact our ratings or reviews. Read our Editorial Guidelines here to learn more about our review process and to learn more about how we are compensated.
Independence is important as we age. It’s no surprise that 96 percent of people over the age of 65 prefer to live on their own for as long as possible.1 Fortunately, companies like Alert1 offer a diverse lineup of medical alert systems to help people age in place while maintaining control and quality of life.
The company is also committed to inclusivity. Alert1 offers veterans discounts, language support for nearly 200 languages, and nonverbal protocol for those with hearing loss.
Pro Tip: To compare Alert1 to other top providers, visit our list of the best medical alert systems for seniors.
The company has many options for at-home and on-the-go protection. For this review, I’ll be taking a closer look at the On-the-Go + Home Fall Detection. Read on to learn more about my experience with Alert1. I’ll discuss packages, pricing, setting up the systems, and more!
Pros About Alert1
- Simple payment plans: Alert1 offers two straightforward payment plans. Pay monthly or pay for 10 months at a time to save $9 per month, and receive a free month of service and no activation fee.
- Language support: Alert1 offers assistance in 190 languages and nonverbal protocol for those with hearing loss. An Alert1 operator will have an interpreter ready whenever you call.
- Website experience: I was happy to see that Alert1 has an easy-to-navigate website, with clear pricing information and a thorough FAQ page.
- Cancel anytime: With Alert1, you aren’t tied to a contract. If you decide to cancel in the middle of a multi-month service plan, Alert1 offers a prorated refund. Alternatively, you can donate your remaining months to a low-income individual or veteran.
Cons About Alert1
- Smaller range: Alert1’s in-home system range is smaller than other companies we’ve reviewed, like MobileHelp. The In-the-Home system has a 600-foot range, and the In-the-Home + Fall Detection system has a 400-foot range.
- No lifetime warranty: The company does not offer a lifetime warranty, but it does offer a limited warranty for defective devices. For additional coverage, I would recommend adding the Advantage Plan that covers accidental damage or loss.
- Myriad options: With six systems and over 20 different add-ons and accessories to choose from, making a selection could be overwhelming. Fortunately, Alert1’s customer service can help guide you in the right direction.
Alert1 Vs. Other Medical Alert Systems
Alert1 provides a wide range of high-quality medical alert systems. As an added bonus, Alert1 makes it easy to set up a payment plan or cancel your service and get a prorated refund if you’re unhappy with the service. However, Alert1 medical alert systems don’t have a very big in-home coverage range compared to many competitors. And without a lifetime warranty, you could be on the hook to replace products out of pocket. So, if you want to compare Alert1 to other providers, take a look at our picks for the best medical alert systems below.
Overview of Alert1 Systems
Let’s look at my experience interacting with the company and trying out their systems. Then, we’ll dive into product details and a cost breakdown of Alert1 systems.
The Buying Experience
Whenever I’m scoping out a company, the first place I look is its website. Alert1 gained big points with me for its transparent and informative website. Still, I wanted to learn more. I called their customer service line.
After a short wait, a friendly woman named Alicia answered my call. She advised me that their best-selling product is the In-the-Home + Fall Detection system. Alicia let me know it would be more cost-efficient to bundle it with the On-the-Go system if I wanted to try out both systems. She looped me in on their referral program, an easy way for customers to earn a free month of service for themselves and their friends.
Buyer’s Tip: Save $9 per month by choosing the 10-month plan instead of the one-month plan. With the 10-month plan, you get one month of service free.
Alicia also filled me in on a little secret: I could avoid the one-time $19.95 activation fee by choosing the 10-month plan. This isn’t the most expensive activation fee I’ve ever seen (Life Alert’s fee is nearly $200), but every bit of savings counts!
Alert1 Accessory Collection
Setting Up My System
In-the-Home + Fall Detection Setup
I started by setting up my In-the-Home + Fall Detection system. First, I plugged the power cord of the base unit into an electrical outlet. The unit beeped, and the green power light turned on. Then, I plugged the phone cord into the back of the base unit and connected the other end to a phone outlet.
I tested the system by pressing the “Emergency” button on the unit. This illuminated the red “Alarm Status” light. When the operator answered the call, I let him know that I was testing the system.
The last thing I needed to do was pair my fall-detection pendant to the base unit. This required a few extra steps:
- I held down the green “Reset” button on the base until I heard four beeps. Then, I released the button.
- Next, I held the button down again until I heard three beeps.
- After that, I held down the green “Reset” button and the button on my fall-detection pendant. I released both buttons when I heard a beep from my base unit.
- Last, I pressed the button on my pendant and let the operator know I was testing the system.
On-the-Go + Fall Detection Setup
Next, it was time to set up my On-the-Go + Fall Detection pendant. I plugged the charging cord into a power outlet and plugged the other end into the unit’s charging port. The unit blinked red to indicate that it was charging. Once it was fully charged, the light blinked blue. I then connected the lanyard clasp to the unit and put it around my neck.
I pressed the black help button to test the system until the status light turned blue. This light let me know the call was being made. After about 30 seconds, I was connected to an operator. Again, I let them know I was running a test.
Setup Advice: More of a visual learner? Alert1 provides installation videos for each system, which you can find on their website.2
Once my systems were up and running, I called Alert1 to set up my Circle of Care, aka my custom responders. Overall, the devices were straightforward to set up on my own. Alert1 is always ready to guide customers through installation over the phone if needed.
Contracts and Warranty
Alert1 offers a limited warranty covering battery replacements and product defects. The warranty doesn’t cover loss or damage from accidents, negligence, or repairs performed by an unauthorized service.
According to Alert1, 3 out of 4 customers opt to add the Advantage Plan for an additional $8.33 per month. This plan protects customers from paying for a new system in case of non-defect-related damage or loss. In my eyes, spending less than 30 cents a day to help protect your system is worth it!
Alert1 Systems at a Glance
| System | Pay for 1 Month | Pay for 10 Months | Equipment | Shipping | Activation fee* |
|---|---|---|---|---|---|
| In-the-Home | $28.95 per month | $19.95 per month + 1 free month | Free | Free | $19.95 |
| In-the-Home + Fall Detection | $38.95 per month | $29.95 per month + 1 free month | Free | Free | $19.95 |
| On-the-Go | $38.95 per month | $29.95 per month + 1 free month | Free | Free | $19.95 |
| On-the-Go Wrist Watch with GPS + Pedometer | $38.95 per month | $29.95 per month + 1 free month | $179 | Free | $19.95 |
| On-the-Go + Fall Detection | $48.95 per month | $39.95 per month + 1 free month | Free | Free | $19.95 |
| On-the-Go + In-the-Home + Fall Detection | $58.95 per month | $49.95 per month + 1 free month | Free | Free | $19.95 |
*Activation fees waived with 10-month payment plans
Alert1 Systems and Product Details
In-The-Home
Alert1 In-Home System
Cost
This system costs $28.95 per month for the month-to-month plan. The 10-month plan costs $19.95 per month. Activation is free for all 10-month Alert1 plans, and you’ll receive a free month of service. For month-to-month plans, you’ll pay a $19.95 activation fee. Equipment and shipping are always free, regardless of the payment plan you choose.
Alert1’s monthly prices are a bit higher than other budget-friendly providers. For comparison, Bay Alarm Medical’s prices start at $27.95 per month for their in-home system. You don’t have to sign up for a long-term service plan like you do with Alert1 to get these lower rates.
Equipment
This system comes with a landline base unit, so it’s great for those who don’t have reliable cellular coverage in their area. The base unit has a loud and sensitive two-way speaker, so you can hear it across the room. This system also comes with a showerproof help button, which can be worn as a necklace or wristband.
Did You Know? Alert1’s average response time is between 20 to 45 seconds. This is within the industry average of 15 to 45 seconds. Visit our list of the best medical alert systems to find out how this compares to other top systems.
During an emergency, simply press your wearable help button. You’ll be connected to an operator. You can talk to the operator through the base unit’s two-way speaker. The button works within a 600-foot range from the base unit. That range is below average compared to in-home systems from competing companies we’ve reviewed, like One Call Alert (up to 1,400 feet).
Alert1’s In-the-Home system includes all of the essential features and an excellent range, but it’s a bit of an eyesore. If you’re looking for something that’s more sleek and less noticeable, check out our hands-on Aloe Care Health review. I found that the company’s in-home system blended right in with my kitchen counter!
Service and Monitoring
The In-the-Home system is Alert1’s most basic package, and it requires a landline connection. It’s an excellent choice for seniors who spend most of their time at home or who are on a tight budget. You get 24/7 monitoring, and you can add fall detection for an additional $10 per month.
In-the-Home + Fall Detection
Editor-in-Chief displays the Alert1 Home Fall Detection device
Cost
This system costs $29.95 per month if you pay for 10 months upfront. Or you can choose a month-to-month plan and pay $38.95 per month. The month-to-month option is fairly pricey for the industry; I’d recommend going with the 10-month plan to get the most bang for your buck. You can also add GPS tracking to this system for an extra $10 per month.
Equipment
Alert 1 Home Fall Detection
This package was part of my bundle. It included a:
- Base unit with a 400-foot range (200 feet shorter than the In-the-Home system)
- Showerproof fall-detection pendant
- Wristband help button
The fall-detection pendant has a lifespan of over two years. And, you can request a free replacement when the battery dies. No worrying about dead batteries here!
FYI: The fall-detection pendant doesn’t detect 100 percent of falls. To err on the side of caution, always press the help button during emergencies when possible.
Given that 3 million older adults are treated for a fall injury each year,3 I was glad to see that Alert1 has an at-home system with automatic fall detection. I recommend it for seniors who spend a lot of time at home and are concerned about the risk of falling.
Other than the added fall detection, this system works exactly like the In-the-Home package. I found that the speaker on the system’s base unit was powerful. When I tested my help button in the kitchen, I could hear the base station connecting in the living room. As long as you’re within the 400-foot range, you should have no problem calling for help.
Service and Monitoring
If the fall-detection pendant senses a fall, it automatically connects to the base unit and calls for help. You don’t have to press the help button to initiate the call. Alert1’s 24/7 U.S.-based monitoring center will dispatch the appropriate response to your home.
This at-home system runs on a landline or AT&T cellular connection. You can switch between them at any time. I appreciate the flexibility that comes with changing between a landline or cellular connection. Other providers we’ve reviewed, like Medical Alert, make you choose between the two.
On-the-Go
Jeff Hoyt times how long it takes to receive a response using Alert1’s On-the-Go device.
Cost
This system costs $29.95 per month with a 10-month payment plan, while the month-to-month plan costs $38.95 per month. You can also add fall detection for $10 per month; however, I’d recommend upgrading to the On-the-Go + Fall Detection system. The upgraded system comes with fall detection and GPS technology, so your extra $10 per month will go further.
Equipment
Alert1 On-the-Go device
The showerproof On-the-Go system may be the best option for seniors who live an active lifestyle. With a 30-day battery life and portable charging station, it’s designed to be worn around the neck wherever you go. You can also carry it with a belt attachment. As long as the device is charged and within cell coverage, you’ll have around-the-clock protection.
I was impressed with this system’s battery life. It’s much longer than many competitors’ mobile systems. For instance, Medical Guardian, a top provider we’ve reviewed, offers various mobile units with batteries that last up to seven days.
Service and Monitoring
The On-the-Go system works anywhere with Verizon or AT&T cellular service. If you need help, just press the unit’s help button. This will connect you with a trained operator in Alert1’s Command Center who can locate you using 911 technology and dispatch emergency services if needed.
On-the-Go Wrist Watch with GPS + Pedometer
Alert1 On-the-Go Wrist Watch Medical Alert. Source: Alert1
Cost
At $29.95 per month with a 10-month plan, this system is competitively priced. Just keep in mind that it is the only Alert1 system that requires an equipment fee. After paying the $179 fee, this watch is yours to keep regardless of if or when you discontinue your subscription.
Equipment
The On-the-Go Wrist Watch with GPS + Pedometer is one of only a few watch-style systems on the market. It is lightweight, black, and has a round face. You can communicate with a monitoring center agent during an emergency through its two-way speaker. Along with its safety features, the watch includes a pedometer and a weather app for checking the forecast while you’re out.
This watch is a bit more bulky and less high-tech than comparable options on the market we’ve tested out like Bay Alarm Medical’s smartwatch. Still, it’s an excellent choice if you want a simple, affordable watch system.
Service and Monitoring
The On-the-Go Wrist Watch can use either of Alert1’s cellular connections: AT&T or Verizon. So you run a pretty good chance of maintaining a strong cellular connection. Like Alert1’s other products, the watch connects to a monitoring center that is open around the clock. It also has a built-in GPS, so responders can locate you even if you’re unable to speak during an emergency.
One thing to point out is the watch does not include fall detection. Unlike some competitors, fall detection cannot be added for a small fee. If you are at a high risk of falls, you may want to stick with the On-the-Go system.
On-the-Go + Fall Detection
Alert1 Kelsi Pro Medical Alert
Cost
On-the-Go + Fall Detection costs $39.95 per month with the 10-month plan or $48.85 per month with the month-to-month plan. If you choose the 10-month plan, prices are comparable to other popular providers. For comparison, ADT Health’s monthly costs start at $39.95 for their on-the-go system. However, Alert1’s month-to-month rates are on the pricier side.
Equipment
This system came with my bundle (more on that later). It includes a charging station and a showerproof, wearable GPS device with a five-day battery life. That battery life is significantly shorter than the basic On-the-Go system. While the dip in battery life might seem extreme, I find that this is standard for devices using GPS technology. It’s nothing terrible, just something you should know so that you remember to charge it! I’m pretty forgetful when it comes to charging, so I just plugged mine in every night before bed.
Service and Monitoring
Alert1’s On-the-Go + Fall Detection works similarly to the standard On-the-Go system, but it offers automatic fall detection and GPS tracking. It doesn’t require a landline or phone to operate. Instead, it uses AT&T or Verizon networks.
FYI: Alert1 customers can set up a Circle of Care with family, friends, neighbors, and caregivers. During an emergency, you can decide who Alert1 contacts first.
The GPS feature can track your location no matter where you are. It’s an excellent option for active seniors who are always on the move – from hikes to bike rides to the dance floor. When I tested my system during a walk along the beach, I was connected to the operator within 25 seconds. They knew my exact location, so I’m confident in the GPS tracking.
On-the-Go + At-Home Fall Detection Bundle
Alert1 Fall Protection Package
Cost
This bundle is Alert1’s most expensive package at $49.95 per month with the 10-month plan. The price rises to $58.95 per month for the month-to-month option. Although this system seems pricey, it’s a great deal since getting two systems. It would cost $20 more to purchase the systems separately.
Keep in mind that there are a few more affordable bundles on the market, including MobileHelp Duo, which starts at $46.95 per month. You can visit our MobileHelp review to learn more.
Equipment
This bundle includes the In-the-Home + Fall Detection and the On-the-Go + Fall Detection systems. My package came with:
- An in-home base unit and fall-detection pendant
- An extra wristband
- A mobile fall-detection pendant
- A charger
All pendants are showerproof. I tested them out while showering and found that they still worked with no problem. The On-the-Go device lasts up to five days on a single charge, while the at-home fall-detection pendant has a battery life of up to two years.
Service and Monitoring
This bundle combines the safety features of the on-the-go and at-home fall detection. It is a match made in heaven for older adults who want the highest level of protection. It covers you in your home with a landline or AT&T connection. While on-the-go, you’ll be covered with Verizon or AT&T service. Both systems are backed by Alert1’s 24/7 monitoring services. Plus, the on-the-go device features GPS technology, which I’m a big fan of.
Add-on Features and Accessories
Alert1 offers a multitude of add-ons to supplement any system. I appreciate that the company provides options like colorful silicone wristbands and beaded necklaces. But,I found that the most important items are functional add-ons, such as the Advantage Plan and the Medication Reminder and Organizer. Let’s take a closer look.
Add-On Services
Advantage Plan
The Advantage Plan ($8.33 per month) protects customers from paying for any damage to their devices. With this plan, you can get one free equipment replacement per contractual year due to unforeseen damage.
Spouse and Roommate Protection
For seniors living with a spouse or roommate, Alert1 offers steep discounts on their systems when you add a second user to your plan.
Add-On Accessories
Medication Reminder and Organizer
Alert1 medication reminder and organizer
Some companies we’ve reviewed, including LifeFone, offer medication reminders. Alert1 has an accessory to help seniors keep their medications organized for a one-time fee of $149.95. Alert1’s tamper-proof Medication Reminder and Organizer holds up to 28 doses. It allows you or your caregivers to program up to four medication reminders per day, a task that’s similar to setting a digital clock.
Voice Extender
Alert1 Voice Extender
Alert1’s base unit has a 600-foot range and can easily pick up sounds. Still, in-home landline system users may want to consider purchasing a voice extender. This device helps extend the two-way voice feature throughout larger or multi-story homes. It costs $99 and can easily be mounted to the wall or tabletop.
Fall Protection Package
Alert1’s Fall Protection Package costs $200 and is perfect for older adults at risk of falling who want an extra layer of protection. The package comes with two Wall-Mounted Emergency Buttons, two wireless motion-sensing night lights, 12 corner guards, and adhesive tub grip strips.
Emergency Lockbox
Alert1 Lock Box
Many medical alert companies offer emergency lockboxes to avoid the cost of broken-in doors during an emergency. Alert1’s Emergency Lockbox is $39.95 and can be set up on the front doorknob, or any other secure item near the door. It can hold up to five keys, and you can change its four-digit PIN at any time.
Wall-Mounted Emergency Button
Alert1 Wall Button
Alert1’s Wall-Mounted Emergency Buttons are wireless. They are equipped with a battery that lasts for over two years. These buttons are mounted to surfaces using Velcro adhesive strips. That means they can be placed anywhere! The buttons are also 100 percent showerproof, making them perfect for the bathroom, the bedroom,or stairs. Each button costs $39.95.
Monitored Smoke Detector
Alert1 Smoke Detector
Alert1 offers a Monitored Smoke Detector for just $10 per month. While it serves the same purpose as a regular smoke detector, Alert1 goes the extra mile by automatically connecting the customer with an operator. Other providers we’ve reviewed, such as Bay Alarm Medical, don’t offer smoke detectors, so it’s a unique add-on.
Additional Pendants and Wristbands
Alert1 offers additional pendants and wristbands, including the:
- Fall Detection Pendant ($29.95)
- Alarm Bracelet ($19.95)
- Alert Pendant ($19.95)
Keep in mind that the prices are for the devices only. They must be paired with an Alert1 medical alert system.
Silicon Alarm Button Wristbands
For Alert1’s home emergency buttons, the company offers fun silicone wristbands in gray, blue, and purple for $9.95. These are not compatible with mobile or fall-detection pendants.
Medical Alert Necklaces
For seniors with a passion for fashion, adding a touch of bling can make medical alert pendants fun to wear. These necklaces come in different styles and cost $19.95.
Senior Fall Alert Necklaces
For seniors with a passion for fashion, adding a touch of bling can make medical alert pendants fun to wear. These necklaces come in many different styles and cost $19.95.
The Bottom Line on Alert1
All in all, I was impressed with Alert1’s systems for in-home and on-the-go use. The lack of a lifetime warranty and the at-home systems’ limited base-to-button range are downsides. However, the company’s life-saving features and customizable packages made it worthwhile. Many customer testimonials commend the company’s fast response times and the peace of mind their Alert1 system offers every day.
Alert1 provides a level of care that some other companies don’t. They offer assistance in multiple languages, discounts for veterans, and nonverbal protocol for those with hearing loss. When reviewing a medical alert system, I’m not just looking at how the company will treat a customer during an emergency. I’m also looking at how they treat their customers daily, and Alert1 exceeded my expectations.
Watch our Alert1 video review below for a closer look at this provider.
Our Methodology
As we test medical alert systems, our team evaluates several key factors that customers should consider when selecting a system. These factors include reliability, ease of use, customer service quality, value for money, average response times, and useful features.
We test every system for ourselves to give our readers a hands-on look at the product. We use all of our research, testing, and feedback from older adults to give each company a star rating out of five. That star rating makes it quick and easy for readers to compare systems. Want to learn more? Check out our medical alert system methodology page for details on the review process.
Frequently Asked Questions About Alert1
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How much does Alert1 cost per month?
Alert1’s monthly costs vary depending on the system, payment plan, and additional add-ons. Without add-ons, prices range between $19.95 to $58.95 per month.
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What is the return policy for Alert1?
Alert1 offers new customers a 30-day, risk-free trial. To qualify for a refund, the customer must place a successful test call to the Command Center and mail the device back in its original condition. If you want to return your device in the middle of your service plan, you can donate any remaining time to a low-income person or a veteran through the Alert1 Cares Program.
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Does Alert1 offer any payment discounts?
Yes, Alert1 offers discounts for veterans, AAA members, and AARP members. The company also offers a free month of service through its refer-a-friend program. Users who want to add a second unit or button to cover another household member also receive a discount.
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Is there a charge for pressing the emergency button?
All of Alert1’s systems come with unlimited button pushes, so you can feel comfortable pushing your button even for minor emergencies. You will not be charged for accidental pushes either.
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Who responds to emergency calls?
Once the emergency button is pressed on a device, the user is connected with an Alert1 operator in the Command Center. The operator will answer the call and access the customer’s information in just 20 to 45 seconds.
AARP. (2021). Healthy@Home 2.0.
Alert1. (2021). Your Alert1 Medical Alert System: Setup.
CDC. (2022). Older Adult Fall Prevention.