Roughly 28.8 million adults in the U.S. could benefit from wearing hearing aids.1 Unfortunately, the time, stigma, and money involved deter people from actually purchasing them.2 Companies like Eargo hope to change this by offering sleek, nearly invisible, easy-to-order hearing aids that are more affordable than many prescription-only hearing aids. As an individual with hearing loss who wears hearing aids, I am thankful that Eargo is trying to make hearing aids more accessible for all users.
The Eargo 7 is the company’s latest model. While Eargo 7 isn’t for adults with severe hearing loss, it’s a solid over-the-counter option for first-time hearing aid users with early-onset mild-to-moderate hearing loss. Its extensive features, useful mobile app, and discreet design make it one of the best options for users who want a high-tech over-the-counter hearing aid.
Eargo kindly provided me with a sample to try out. I’ve been reviewing hearing aids for SeniorLiving.org for years, so I was excited to get my hands on this new model. For this review, I unboxed, set up, and wore the Eargo 7 hearing aids to get a feel for what this company has to offer in terms of price, convenience, and function! Below, we’ll get into my findings.
Did You Know? Sixty-one percent of adults age 65+ own a smartphone.3 You’ll need to be one of them if you plan to use Eargo. Eargo 7 requires a smartphone for self-fitting and adjustments.
Eargo sent me a pair of Eargo 7 hearing aids to test out. The packaging is crisp and sleek — it felt very much like opening a present! Best of all, it offered instructions as you opened the package so that you knew what everything was and what to do with it.
I opened up the box and followed the instruction to “SCAN FIRST” before continuing on. I just used my smartphone’s camera app to scan the QR code. Then, I clicked on the link that popped up. Clicking on the link brings you to the Eargo website, where you must register your device. If you don’t register your Eargo 7s, you can’t connect them to the mobile app later on.
Here, you can also create an account and provide your contact information if you’d like to schedule an orientation call.
I grabbed the charging case out of the package, as I assumed it was time to test out the devices. I was met with further instructions to charge the Eargo 7 for at least four hours before continuing with set up. Then, I opened up the rest of the package.
Here’s what’s included in the Eargo 7 box:
Eargo’s accessories are clearly labeled and easy to use. The most impressive accessory by far is the charging case. My prescription Oticon hearing aids didn’t even come with a portable charging case like this one. Its slim yet rugged design stores your hearing aids when not in use and carries up to two full charges. A magnet holds each hearing aid in place, and the cap attaches magnetically. The whole kit fits easily into your pocket or purse.
Charging the Eargo 7s is simple enough. I placed the hearing aids back in the portable charger and then plugged everything in. The charging port and battery indicator lights illuminate for a few seconds after you close the case. This visual indicator is a major plus if you need to plug them in at night or have poor eyesight.
It takes six hours for the Eargo 7 hearing aids to fully charge, and the devices are estimated to last up to 16 hours of consistent use on a single charge. Plus, the portable charging case holds an additional two charges—great for weekend getaways!
While my devices were charging, I downloaded the Eargo App. You can download the application in two ways, either through the QR code that comes with the hearing aids or by searching “Eargo” in the Apple or Google app store. You can also type “Eargo” into the App Store or Google Play Store. The Eargo app is only compatible with mobile devices running Android 7 or later and iOS 13 or later. If you need to upgrade your phone, check out our top smartphone picks for seniors.
Next, I grabbed the charging case, with the hearing aids still inside and opened up the newly- installed app. Following the on-screen prompts to connect the hearing aids to the app was simple. The process took about six minutes — most of which was spent updating the device settings. I had to align the charger next to my phone until the updates were complete.
Finally, it was time to take these hearing aids for a spin!
The Eargo 7s are self-fitting completely-in-canal (CIC) hearing aids. In other words, they’re practically invisible when fitted properly, making them a great choice for users who want to keep their hearing aids hidden. You just press them into your ear canal, leaving the clear device removal thread accessible. Eargo used this CIC design to make the user experience as discreet as possible.
Since I have very small ears, the Eargo 7 devices did not fit my ears well. They actually caused some pain and discomfort. Eargo sends along other petal sizes to accommodate different ear sizes, but only medium and large. I chatted with Jasmine from Eargo’s web chat customer service to find out if there were other petal sizes available. Unfortunately, Eargo doesn’t offer anything smaller.
FYI: Unsure if your hearing aids fit properly? You can always schedule a free video call with an Eargo hearing professional within the app. You can also check out our in-depth look at properly putting in and removing your hearing aids.
The device itself is lightweight and small compared to other hearing aids on the market, but it won’t work for all ear shapes and sizes. If you have small ears like me, the Eargo 7 design may impact your experience, and a behind-the-ear (BTE) hearing aid might feel more comfortable. Check out our top BTE hearing aids for some ideas.
You can use the Eargo 7s as-is, or you can self-fit them to your hearing and listening needs by using Sound Match. The in-app Sound Match hearing test took me about 20 minutes. You need to be in a quiet environment for the duration of the test.
The app tests your hearing one ear at a time. You just press YES or NO to indicate whether you heard the sound being played. Eargo stores your session in the app so that you can apply the hearing profile. You can retest as often as you’d like, and the app stores your previous three sessions.
The test was more thorough than other online hearing assessments I’ve tried. But I couldn’t compare it to my actual audiogram because you’re not given access to the results. That being said, the hearing aids worked more effectively after I used Sound Match than they did when I was just using a preset program.
Because all of Eargo’s hearing tests and adjustments are made through the app, Eargo 7 is best for those who don’t care about in-person adjustments and customizations with an audiologist.
After setting up Sound Match, you can make other adjustments to customize Eargo 7 to suit your needs in different environments. Eargo 7 hearing aids don’t have built-in volume or program buttons. Instead, you can adjust the program and volume with the Eargo app or by double tapping near your ear. This design choice is excellent for those who want to make customized adjustments via their smartphone instead of fiddling with tiny device buttons and cna improve the user experience.
Using the app to change programs was simple. Just make sure you hold your phone up in front of your face as you make changes. The phone makes a noise that cues the hearing aid to switch to your desired program, so it needs to be close by. When the change is successful, you’ll hear the name of the program spoken into your ear. For example, if you click the “restaurant” program, you’ll hear “restaurant” in each ear.
Unfortunately, the double-tap function was fairly unreliable, and this design feature may be difficult for wearers to use. In theory, you should be able to quickly double-tap on or near each ear to switch to a new program. I had very little success getting the hearing aids to change programs. I found tips on the Eargo website, watched a YouTube video made by Eargo, and chatted with customer support. Eargo suggests several ways to make the double tap program change work. However, none of the methods worked consistently for me. I preferred just using the app.
Pro Tip: Adjusting to new hearing aids typically takes 30 days. Until you’ve adjusted, your voice might sound tinny or unnatural. Eargo’s 45-day trial period gives you the time you need to adjust and decide if Eargo meets your needs.
It’s also worth noting that the in-ear indicators (like “restaurant” or “normal”) are very loud — sort of like someone shouting in your ear. I chatted with Jasmine again to ask about a way to adjust the volume for these in-ear indicators, but there isn’t one. The hearing aids make loud in-ear noises whenever you adjust the hearing aid volume, change the program, or hit the max or minimum volume level. This might not be a deal breaker, but it’s just something important to be aware of.
The Eargo 7 is Eargo’s top-of-the-line model with a price tag to match. A pair of Eargo 7 hearing aids costs $2,950, though Eargo runs frequent sales. For comparison, the Eargo 6 costs $2,250 and the Eargo 5 costs $1,450. The additional $700 for the Eargo 7 will buy you better moisture and sweat protection, Sound Adjust+ with clarity mode, and a two-year warranty.
While nearly $3,000 might seem pricey for a pair of hearing aids, keep in mind that prescription hearing aids can easily cost $3,000 per hearing aid. Plus, the Eargo 7 offers more advanced customization features than cheaper OTC hearing aids we’ve tested, such as MDHearing. The convenience and technology backs up the higher price tag.
Did You Know? Eargo was named Most Discreet on our best hearing aids of 2023 list. Give it a look to see how Eargo compares to other OTC and prescription hearing aid brands.
Your purchase price also includes all of the accessories you need to get started. Plus, you’ll receive access to lifetime support from Eargo’s hearing professionals. You can schedule free video calls within the mobile app for virtual face-to-face support. For comparison, Lively, another top OTC provider, only offers three years of follow-up care. You can read our Lively hearing aid review to compare these two companies further.
Eargo’s mobile app is essential if you want to use Eargo 7, and I was very impressed with the app! It’s designed to be simple and informative to make the user experience as smooth as possible. It’s easy to navigate and chock-full of helpful tutorials, videos, and tips. Eargo went above and beyond making it user-friendly, especially for those who aren’t super smartphone savvy. Plus, you can easily see what your charger’s battery level is at.
Let’s take a look at what you can do within the app.
The app features 12 video guides to walk you through fitting, removing, and charging your hearing aids, changing the petals, and more.
Watch the videos as you need them, or go through Eargo’s 30-day tutorial. This tutorial suggests watching certain videos each week over a four-week period so that you’re not overwhelmed with information.
You can read the full Eargo 7 user guide in the app, too. Enjoy step-by-step written instructions with pictures and diagrams. This is a great alternative to watching videos if you learn better by reading. Find out how to fit, clean, and care for your hearing aids.
Eargo gives the user a lot of control over their devices. You can adjust the volume, choose to amplify voices, switch programs, and more, all within the app.
You can even customize individual programs by adjusting the volume, treble, and bass.
You can also make temporary adjustments based on your hearing needs. Adjust how much noise gets filtered out, emphasize speech as needed, or let your hearing aids automatically adjust to your environment. I was really impressed with how much Eargo lets the user do. I could notice a clear difference as I changed programs and adjusted settings.
You can set up reminders so you don’t forget to change your petal tips, change your microphone covers, or clean your Eargo 7 devices. You choose the frequency. I often forget to do this with my own pair of hearing aids, so I like that this feature is built right into the app. Plus, each reminder has a link to a video showing you how to do the task.
You definitely aren’t on your hearing aid journey alone when you choose Eargo. The mobile app makes emailing, chatting, calling, and video calling with Eargo professionals a breeze. Support is available during business hours.
I found their customer service team to be very helpful. I did have to wait for a response on the web chat for around 40 minutes, but it was a Friday near the end of business hours. I really like the option of scheduling a video call — that way you can pick a time that works for your schedule with no waiting on hold.
When I evaluated the app, there was an appointment slot available within 90 minutes that I could sign up for! You’d have a hard time getting in to see your audiologist in person that quickly — so getting that support when you need it from wherever you are is a major plus.
The biggest drawback with the Eargo mobile app has more to do with the hearing aids themselves. Since Eargo hearing aids aren’t Bluetooth, your smartphone needs to communicate with them using different tone frequencies. That means you need to have your phone volume turned up to at least 60 percent. Eargo reminds you of this when you open the app. If you put your phone on silent, do not disturb, or turn the volume down, you won’t be able to use the app to adjust your Eargo 7 devices.
Overall, Eargo 7 packs impressive technology into a tiny device. These hearing aids offer more customization options and in-app adjustments than other over-the-counter hearing aids we’ve tested, such as Lexie, making them an excellent option for those with mild to moderate hearing loss. I do wish the double-tapping feature worked better, but the easy-to-use app more than makes up for it.
Plus, the Eargo 7 hearing aids do so much more than just amplify voices. The SoundMatch+ customizes the devices to your specific hearing loss, making it easier to hear and understand people speaking, whether you’re holding a conversation or watching a TV show.
The nearly $3,000 price tag can seem daunting, but if the devices help you hear better and stay safer as you age, it’s certainly worth it. And the 45-day trial period gives you ample time to see if they’re right for you. Just keep in mind that if you have moderate-to-severe hearing loss, have very small ears, or want Bluetooth streaming, you’ll want to look elsewhere.
Read our Eargo review for 2023 for a full look at the company’s products.
Eargo launched Eargo 7 in January 2023.4
The Eargo 7 improves upon the Eargo 6 with an enhanced Sound Adjust+ feature for better sound processing in noisy environments. Eargo 7 hearing aids are also backed by a two-year warranty, while Eargo 6 devices only have a one-year warranty.
The battery lasts for up to 16 hours on a single charge.
No, Eargo 7 is not Bluetooth compatible. You can’t stream calls, music, movies, or other Android or iPhone sounds to your Eargo 7 hearing aids.
Eargo 7 hearing aids are over-the-counter, self-fitting devices. You don’t need a prescription to purchase them.
National Institute on Deafness and Other Communication Disorders. (2021, Mar 25). Quick Statistics About Hearing.
Johns Hopkins Medicine. The Hidden Risks of Hearing Loss.
Pew Research. (2022, Jan 13). Share of those 65 and older who are tech users has grown in the past decade.
Eargo. (2023, Jan 4). HEARING WELLNESS PIONEER EARGO LAUNCHES EARGO 7, ITS MOST REVOLUTIONARY DEVICE YET, AT CES.