The senior helpline phone number is 855-241-1699.
A senior helpline is a toll-free calling service that allows seniors and caregivers to learn more about senior living services. We have established our senior helpline to provide a wealth of information. Callers can learn how to find senior living centers, information about paying for senior care, and how to find support for seniors. Our goal is to provide a professional, secure, and knowledgeable helpline so that seniors and their caregivers have all of the resources needed to make the right decisions about senior living.
What Services Does the Senior Helpline Provide?
Callers to our senior helpline generally fall into one of three categories.
- You can use the senior helpline to find caregiving assistance. This includes in-home senior care, live-in nursing services, and hospice care providers.
- Caregivers, loved ones, and seniors searching for assisted living options can also find valuable information via the senior helpline. We offer a nationwide directory of hospice care, memory care, skilled nursing centers, and other forms of assisted living for seniors.
- Lastly, caregivers, loved ones, and seniors call our senior helpline to learn more about living and care options in their area. For example, we have comprehensive listings of active senior apartments, continuing care retirement communities, and lifestyle communities for seniors. We can also help seniors locate specialized senior living communities, such as golf retirement, senior co-op housing, or luxury senior apartments.
Questions Our Elder Helpline Can Answer
If you are unsure about what kind of questions to ask when you contact our elder helpline, here are a few examples of questions we commonly hear:
- What are the senior living options near me?
- How much does senior living cost?
- Does Medicare or Medicaid cover senior living?
- What senior living options exist?
- How do I pay for senior living?
- Where do I sign up for senior housing in my community?
- How do I find affordable senior living services?
- How old do I have to be for senior living to apply to me?
- What are the different types of retirement communities in my city or state?
- What should I expect when signing a contract for senior living services?
What is the Elder Helpline Phone Number?
The elder helpline phone number is 855-241-1699.
What are the Hours of Operation for the Helpline?
Our helpline is available daily from 4 a.m. to 8 p.m. Pacific Time (PT).
How Much Does it Cost to Call the Senior Helpline?
Our senior helpline is 100 percent free.
What Happens When I Call the Senior Helpline?
When you call the senior helpline you are connected with one of our knowledgeable senior care advisors. These advisors will listen to your questions and help identify your most pressing need.
For example, you may need assistance with finding affordable senior housing as soon as possible. Our advisors will provide you with information and research resources for you to use to find low-income senior housing in your area. Once you have found senior housing you might have questions about how to find in-home nurses to assist you. Contact our helpline as often as you need to throughout the process of finding senior care services.
If you do not know what type of senior care is best for you, we can help you with this, too. Our advisors are trained to assist seniors and their caregivers in finding the most applicable and well-suited type of senior care services on the market.
To do this we will ask you questions, such as about your current level of medical care, desire to rent or purchase a home, or your lifestyle preferences. Based on this personalized information our advisors will be able to lead you in the right direction.
Can I Call on Behalf of Someone Else?
Yes. If you are a caregiver, daughter/son, or neighbor who is assisting a senior citizen with their senior care needs, we encourage you to call the senior helpline. Anyone who has questions about senior care will find the information they need via our helpline.
What If I Need Help With Something Unrelated to Senior Living?
Some types of senior needs are unrelated to senior housing or senior care. For example, if you have questions about elder law, elder abuse, senior scams, or senior finances, please contact organizations that specialize in these types of senior services. To assist you, here is a list of phone numbers and web pages associated with senior helplines, but unrelated to senior living:
Adult Protective Services and Elder Abuse
- National Center on Elder Abuse state resources at 800-677-1116
- Eldercare Locator to connect with local Area Agencies on Aging at 800-677-1116
Elder Law and Senior Legal Services
- National Academy of Elder Law Attorneys: Find a certified elder law attorney1
- Legal Services Corporation to locate free legal aid programs at 202-295-15002
>> Related Article: Elder Abuse Statistics
Crisis Hotlines for Seniors
Please note, if you are in an emergency situation, call 911 for assistance. Other types of crises include depression, suicidal thoughts, loneliness, and being isolated. If you are experiencing one of these types of crises contact:
- 988 Suicide and Crisis Lifeline at 988 or 1-800-273-8255 (available 24/7)
- Institute on Aging Friendship Line at 888-670-1360 (the only accredited crisis line in the country for people ages 60 and older)
- Crisis Text Line by texting HELLO to 741741
Senior Scams
If you are a senior who has been the victim of a scam or fraud, it is important to call the right organizations to help put a stop to this criminal activity. While getting back your stolen money is often not possible, you still want to report these criminals so they do not victimize other seniors. Contact the following for assistance:
- AARP Fraud Watch Network Helpline at 1-877-908-3360
- Federal Trade Commission to report fraud at ReportFraud.ftc.gov or 1-877-382-4357
- Fraud Against Seniors via the FBI at your local field office
- US Securities and Exchange Commission Office of the Whistleblower regarding securities law violations at 202-551-4790
Financial and Investment Assistance for Seniors
- Financial Industry Regulatory Authority (FINRA) Securities Helpline for Seniors at 844-574-3577
- North American Securities Administrators Association's contact information for securities regulators in your state
- US Securities and Exchange Commission Office of Investor Education and Advocacy to ask questions about investments
- National Council on Aging BenefitsCheckUp to find programs that help pay for prescriptions, healthcare, and other needs
Citations
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NAELA. (n.d). Find A Lawyer.
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LCS. (n.d.). I Need Legal Help.
