MDHearingAid is an online retailer of hearing aids that was founded in 2008 and has served more than half a million hearing impaired customers throughout the United States. They were created out of the passion to help those with hearing loss find affordable hearing aids.
To that end, they cut out overhead such as expensive storefronts, intermediaries like retailers and distributors, and redundancies such as the system of costly, time-consuming adjustment appointments. By handling manufacturing, marketing, testing, and distribution entirely in-house and selling directly to consumers, MDHearingAid is able to pass on outstanding savings to the consumer.
MDHearingAid has two centers of operation Southfield, Michigan, and Chicago, Illinois. The Southfield office houses their distribution center where their hearing aids are inspected multiple times, rigorously tested, and shipped across the country directly to the customer’s doorstep.
Their Chicago office – located in the historic Crain Communications building – houses the company’s marketing, e-commerce, and accounting departments. In addition, the Chicago office has MDHearingAid’s customer service phone support center where hearing aid specialists advise, troubleshoot, and encourage its customers.
This full-service customer support system is available to MDHearingAid customers at no extra cost so that they have access to free one on one phone support from hearing aid specialists. In addition, MDHearingAid offers email recommendations and support with their in-house audiologist.
MDHearingAid’s FDA-registered, medical grade hearing aids offer a number of useful features to make hearing easier, clearer, and affordable.
MDHearingAid offers four distinct models of hearing aid from which the consumer can choose. These four levels – pro, classic, advanced, and smart – represent the four most commonly needed sound profiles for those with hearing loss and offer features that match the needs of those sound profiles. Read on to learn more about the features offered at each level.
The MDHearingAid CORE model includes all the features listed above for their VOLT model as well as two additional features. These additional features are:
The cost of MDHearingAid’s models are far beneath that of comparable devices from their competitors making them the ideal choice for those with hearing loss who would be otherwise unable to receive hearing aids. To make buying their hearing aids even more affordable, MDHearingAid has partnered with Affirm – a financial services company – to offer financing options to their customers.
With Affirm, customers are able to choose to make payments. They are able to choose between 3-month, 6-month, and 12-month payment terms with a zero percent annual percentage rate (APR). These payment terms may require a down payment and are based on a credit check.
In addition, if customers buy a pair of hearing aids, they receive a reduced price from the cost of buying them individually. Below are the costs associated with each model of hearing aid offered by MDHearingAid.
MDHearingAid offers hearing aid solutions for those who could not otherwise afford them. They strive to reach one million customers by the year 2020. Their website offers ratings from customers that paint the company in a wonderful light with the vast majority giving them five out of five stars and glowing reviews.
They are a Better Business Bureau (BBB) accredited company with an A+ rating. The reviews here are far less positive – 1.25 stars out of 5 – however, it is important to note that in a decade they have only garnered four reviews on the consumer watchdog site. Moreover, there are 13 customer complaints listed on their BBB record with all showing that the company attempted to resolve them.
Overall, MDHearingAid appears to be an excellent option for those who would otherwise have to do without hearing aids altogether. Read our full review of MDHearingAid here.