DevotedHealth Medicare Advantage Plans Review

Available DevotedHealth Medicare Advantage Plans

When shopping for a Medicare Advantage plan, most Medicare beneficiaries expect coverage that extends beyond Medicare Part A and Part B. Many Medicare Advantage plans offer prescription drug coverage. Routine dental, vision, and hearing are other common benefits that plan members can enjoy.

The precise benefits you can expect will vary between plans. Below we’ll take a closer look at some of the most popular DevotedHealth plans.

HMO Plans

DevotedHealth has various HMO plans, such as Devoted Core, Premium, Prime, Essentials, and Giveback. All of these plans offer the same basic benefits; their differences are often the out-of-pocket costs. Despite the price differences, you can expect some form of prescription drug coverage, as well as dental, vision, hearing, and fitness with almost every DevotedHealth plan.

HMOs require you to use in-network doctors and facilities to ensure coverage. While you can still use out-of-network health care providers for urgent care or emergencies, you won’t have coverage for most other kinds of services. This is why many seniors and other beneficiaries opt for a PFFS plan, like the kind available through Humana. If you choose one of DevotedHealth’s HMO plans, you will need to use in-network providers or risk incurring high out-of-pocket costs. DevotedHealth HMO plans are better for seniors and other Medicare beneficiaries who are willing to stick to a set network of providers in exchange for lower copays and out-of-pocket maximums. If you’re looking for a PFFS plan, check out our Humana Medicare Advantage review.

PPO Plans

The majority of DevotedHealth Medicare Advantage plans are HMOs, but there are also PPOs; namely, the Devoted Choice plan. With Devoted Choice, you can choose to see in-network or out-of-network providers. It’s important to note that out-of-network providers often come with higher copays, but PPO plans still offer coverage that makes out-of-network healthcare more affordable. This is the best solution if you like to travel or simply want more flexibility when choosing your doctors and specialists.

Extra Perks and Benefits

DevotedHealth perks and benefits vary between different plans. Even DevotedHealth plans offered in the same city can have vastly different benefits. In any case, here are some of the most common perks:

• Part B Giveback: While most plans do not offer the Part B Giveback, some DevotedHealth plans put as much as $125 of your monthly Part B premium back into your Social Security check. This means you could cut your Part B premium by more than half.
• Dental credit: Dental coverage amounts vary between plans. Some DevotedHealth plans offer free preventive care and an annual credit, while other plans offer the credit only. DevotedHealth provides most beneficiaries with a preloaded debit card worth anywhere between $1,000 and $2,000 per year — just for dental expenses.
• Over-the-counter credit: Expenses like toothpaste, vitamins, and other OTC purchases can add up. Most DevotedHealth plans offer annual credits ranging between $95 and $280 per quarter for OTC costs.
• Fitness membership: Most DevotedHealth plans include a free gym membership through SilverSneakers, along with a credit for fitness trackers and related equipment (between $150 and $300 per year).
• Healthy foods card: If you have a qualifying chronic health condition, you could be eligible for a prepaid card to help cover groceries (around $30 per month in most locations).
• Vision credit: Most DevotedHealth plans include free contact lens fittings and eyewear or contact lens credits ranging between $100 and $400 per year.
• Hearing benefits: DevotedHealth offers some coverage for hearing aids (excluding copays), plus free hearing aid batteries.
• Rides to the doctor: Though not available with some plans, many beneficiaries are eligible to get unlimited rides to their primary care physician and up to 30 rides to approved locations.
• Medical alert device: Every DevotedHealth plan offers eligible beneficiaries a medical alert device and monthly monitoring at no additional cost.

The perks of DevotedHealth’s Medicare Advantage plans are extensive, but it’s important to remember that not all of these perks are available with every plan. There are also some benefits that DevotedHealth doesn’t offer. For example, if you like to travel frequently, you may be better off with a Kaiser Permanente Medicare Advantage plan that offers emergency coverage when traveling abroad.

How Much Do DevotedHealth Medicare Advantage Plans Cost?

Since DevotedHealth offers Medicare Advantage plans in dozens of cities across 13 states, the costs can vary substantially from one plan, person, and location to the next. Also, keep in mind that your individual costs will largely depend on the kind of care — and frequency of care — you require. You can find the estimated costs of some of DevotedHealth’s most popular plans in the tables below based on our research:

HMO Costs

* All figures for the Choice, Essentials, Core, and Premium reflect average prices in Jacksonville, Florida. Since the Giveback and Prime plans are not available in Jacksonville, the figures for these plans reflect average prices in Houston, Texas.

PPO Costs

Reviews and Ratings

We have provided a lot of information on DevotedHealth’s Medicare Advantage plans, but you should still do your own research before making a decision. You can find various trustworthy third-party organizations that specifically rate Medicare Advantage businesses and plans. For instance, the Centers for Medicare & Medicaid Services (CMS) gave DevotedHealth’s Ohio Medicare Advantage plans 5 out of 5 stars in their first year of eligibility, and its Arizona plans received 4 out of 5 stars in their first year of eligibility.3 The CMS considers a wide range of factors when awarding a star rating, including the quality of care and customer service, which means that these plans exceed expectations in many different areas.

Customer Service

DevotedHealth does not currently offer an option to chat online with support agents, but it does put a lot of effort into providing a quality experience for its customers. The company uses different names for its agents based on the way you choose to contact them. Agents known as “Devoted Guides” can be contacted by phone according to the following schedule:

• 8 a.m. to 8 p.m., 7 days a week (October to March)
• 8 a.m. to 8 p.m., Monday to Friday, and 8 a.m. to 5 p.m., Saturday (April to September)

You can also text support agents, known as “Digital Guides,” anytime from 8 a.m. and 8 p.m., Monday to Friday, and 8 a.m. to 4:30 p.m. on Saturday. Both kinds of agents have extensive knowledge of DevotedHealth plans and enrollment options, so you can access the same information via phone or text.

Final Thoughts on DevotedHealth Medicare Advantage Plans

DevotedHealth combines the convenience of a relatively large service area with low upfront costs. Many of its plans have no premiums or medical deductibles, potentially saving you money compared to Original Medicare. Plus, many plans come with unique benefits like free rides to your doctor and credits toward over-the-counter medications. If it’s available in your area and you’re looking for a well-rounded Medicare Advantage plan, DevotedHealth could be a great option for you.