Senior Helpline and Elder Care Hotline

The senior helpline phone number is 866-901-4858.

A senior helpline is a toll-free calling service that allows seniors and caregivers to learn more about senior living services. We have established our senior helpline to provide a wealth of information. Callers can learn how to find senior living centers, information about paying for senior care, and how to find support for seniors. Our goal is to provide a professional, secure, and knowledgeable helpline so that seniors and their caregivers have all of the resources needed to make the right decisions about senior living.

What Services Does the Senior Helpline Provide?

Callers to our senior helpline generally fall into one of three categories. You can use the senior helpline to find caregiving assistance. This includes in-home senior care, live-in nursing services and hospice care providers. Caregivers, loved ones and seniors searching for assisted living options can also find valuable information via the senior helpline. We offer a nationwide directory of hospice care, memory care, skilled nursing centers, and other forms of assisted living for seniors. Another reason why caregivers, loved ones and seniors call our senior helpline is to learn more about independent living options in their area. For example, we have comprehensive listings of active senior apartments, continuing care retirement communities, and lifestyle communities for seniors. We can also help seniors locate specialized senior living communities, such as golf retirement, senior co-op housing, or luxury senior apartments.

Questions Our Elder Helpline Can Answer

If you are unsure about what kind of questions to ask when you contact our elder helpline, here are a few examples of questions we commonly hear:
  • What are the senior living options near me?
  • How much does senior living cost?
  • Does Medicare or Medicaid cover senior living?
  • What senior living options exist?
  • How do I pay for senior living?
  • Where do I sign up for senior housing in my community?
  • How do I find affordable senior living services?
  • How old do I have to be for senior living to apply to me?
  • What are the different types of retirement communities in my city or state?
  • What should I expect when signing a contract for senior living services?

What is the Elder Helpline Phone Number?

The elder helpline phone number is (866) 901-4858.

What are the Hours of Operation for the Helpline?

Our helpline is available daily from 4 am to 8 pm Pacific Daylight Time (PDT).

How Much Does it Cost to Call the Senior Helpline?

Our senior helpline is 100% free.

What Happens When I Call the Senior Helpline?

When you call the senior helpline you are connected with one of our knowledgeable senior care advisors. These advisors will listen to your questions and help identify your most pressing need. For example, you may need assistance with finding affordable senior housing as soon as possible. Our advisors will provide you with information and research resources for you to use to find low-income senior housing in your area. Once you have found senior housing you might have questions about how to find in-home nurses to assist you. Contact our helpline as often as you need to throughout the process of finding senior care services. If you do not know what type of senior care is best for you, we can help you with this, too. Our advisors are trained to assist seniors and their caregivers in finding the most applicable and well-suited type of senior care services on the market. To do this we will ask you questions, such as about your current level of medical care, desire to rent or purchase a home, or your lifestyle preferences. Based on this personalized information our advisors will be able to lead you in the right direction.

Can I Call on Behalf of Someone Else?

Yes. If you are a caregiver, daughter/son, or neighbor who is assisting a senior citizen with their senior care needs, we encourage you to call the senior helpline. Anyone who has questions pertaining to senior care will find the information they need via our helpline.

What If I Need Help With Something Unrelated to Senior Living?

Some types of senior needs are unrelated to senior housing or senior care. For example, if you have questions about elder law, elder abuse, senior scams, or senior finances, please contact organizations that specialize in these types of senior services. To assist you, here is a list of phone numbers and web pages that are associated with senior helplines, but unrelated to senior living:

Adult Protective Services and Elder Abuse

  • Family Caregiver Alliance National Center on Caregiving hotline at 800-222-8000
  • National Center on Elder Abuse state resources or via 800-677-1116

Elder Law and Senior Legal Services

Crisis Hotlines for Seniors

Please note, if you are in an emergency situation, call 911 for assistance. Other types of crisis situations include depression, suicidal thoughts, loneliness, and being isolated. If you are experiencing one of these types of crisis situations contact:
  • Institute on Aging Friendship Line at 800-971-0016
  • National Suicide Prevention Lifeline at 1-800-273-8255
  • I Need a Lighthouse for depression hotline at 1-800-784-2433

Senior Scams

If you are a senior who has been the victim of a scam or fraud, it is important to call the right organizations to help put a stop to this criminal activity. While getting back your stolen money is often not possible, you still want to report these criminals so they do not victimize other seniors. Contact the following for assistance:
  • AARP Foundation report fraud or financial exploitation at 1-800-222-4444, and dial 2
  • Fraud Against Seniors via the FBI at your local field office
  • US Securities and Exchange Commission whistleblower hotline regarding securities law violations for seniors at 202-551-4790

Financial and Investment Assistance for Seniors

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