A Close Look at SureResponse the Verizon Medical Alert

Verizon, at one time, offered a medical alert system known as the SureResponse Medical Alert. It did not provide fall detection, but it did come with GPS tracking, water resistant panic buttons, convenience calling, and more. Let's take a closer look at the SureResponse Medical Alert by Verizon as well as some alternative options since SureResponse is no longer available.

SureResponse Medical Alert System Review

The equipment for the SureResponse medical alert system costs users $229.99. If preferred, users had the option to pay only $19.99 for the equipment as long as they signed a 2-year contract. Early termination fees applied if they were to cancel the contract early. The system also required a $35 activation fee as well as a $30 monthly service charge.

When purchased, you would receive the following:

  • Lanyard
  • Wrist strap
  • Belt clip accessories
  • GPS tracking
  • Water resistant panic buttons
  • Convenience calling
  • Untethered 24/7 monitoring on a cellular network
  • SureResponse Online (online portal making it easy to manage your list of caregivers)

A lot of people weren't too fond of the SureResponse system because it was very bulky on the wrist. It not only looked big but was somewhat uncomfortable. Some people even said it looked like a person was wearing a cellphone around their neck when they were the pendant device. Another major drawback was the fact that it did not offer fall detection, which is highly important to most people who want a medical alert system. And while the system did claim water resistant panic buttons, many critics didn't trust this feature.

On the upside, the SureResponse system did offer the ability to be untethered, which is a feature that many people look for. The fact that SureResponse was offered through Verizon also made it extremely appealing as Verizon offered transparent terms and conditions. Plus, the GPS tracking capabilities made the system even all the more better. Users could set it up so that family members could track their location using SureResponse Online. Another reason the SureResponse system was so popular is because in the event the user was put into a nursing home, this gave them the right to cancel their 2-year contract without any early termination fee.

Alternative Medical Alert Systems

While the SureResponse medical alert system was a great option for some people, it is no longer available. Fortunately, there are lots of great alternatives. Here’s a look at three of our favorites.

Bay Alarm Medical

Bay Alarm Medical has been helping people protect their most important things for more than 70 years. With industry-leading medical alert technology, users of a Bay Alarm Medical system can access USA-based, 24/7 emergency call centers. The company offers several medical alert systems, including In-home Medical Alert, In-Car Medical Alert, Mobile GPS Help Button, and 360° Protection. Thanks to Bay Alarm's hands-on approach to helping customers, you can rest assured a Bay Alarm representative will help you choose the system that best works for you.


MobileHelp medical alert systems integrate with AT&T's nationwide cellular network. This means your medical alert system works outside of your home and surrounding areas. You can wear the device on your wrist or as a pendant. The system also comes with a GPS mobile device that you keep in your pocket or purse. In the event of a medical emergency, you press the button on your wrist or pendant device and call center operators automatically know where you're at and where to send help. Even better, this system comes with fall detection.

Medical Guardian

Medical Guardian provides both in-home and on-the-go medical alert products. The company offers the longest battery life (up to 120 hours) in the industry and the furthest signal range (up to 1,300 feet). Some Medical Guardian systems also come with best-in-class fall detection technology along with 2-way voice communication capabilities. You can buy Medical Guardian systems that fit in your pocket or you wear on your wrist.

Final Thoughts

Although the SureResponse Medical Alert system by Verizon is no longer available, you have plenty of other options to choose from. It’s very important to carefully consider your specific needs before buying a medical alert system. Take for example you want in-home and on-the-go coverage. With this in mind, you know that you need to shop for a system that offers that specific capability. Other features to consider when shopping for a medical alert system include fall detection, 2-way voice communication, GPS tracking, and US-based, around-the-clock monitoring.

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Linda’s Acclaimed Career in Senior Care Linda Schlenker is a comforting voice for seniors and caregivers across the U.S. For nearly three decades, Linda has helped seniors remain safe in their own homes, while helping them to regain priceless independence and peace… Learn More About Linda Schlenker

Since graduating from Harvard with an honors degree in Statistics, Jeff has been creating content in print, online, and on television. Much of his work has been dedicated to informing seniors on how to live better lives. As Editor-in-Chief of the personal… Learn More About Jeff Hoyt