Pricing, packages, add ons and how to find the best deal
Did you know that using a medical alert system can reduce anxiety, stress, and fear for older adults over time?1 With over 30 years of experience providing medical alert systems to seniors, ResponseNow's mission is to do just that. They offer three different systems: Belle, Belle+ (for on-the-go seniors), and In The Home (for homebodies).
In this year's review of ResponseNow, we found that the provider offers reliable, straightforward systems with just the right features to keep older adults safe. Monthly costs for ResponseNow range from $29.95 to $49.95 per month, with discounts available for annual or quarterly subscriptions. For comparison, this puts ResponseNow $5 to $15 less per month than Lifeline’s pricing and about $5 to $10 more than Medical Alert’s costs per month.
Below, we'll cover the ins and outs of ResponseNow, including add-ons, pricing, finding the best deal, and more!
Now that you've learned more about each system, let's break down the cost for each plan and product.
|ResponseNow products||Monthly plan||Quarterly plan||Annual plan|
|In The Home||$29.95 per month||$83.85 per quarter
Save $2 per month
|$299.40 per year
Save $5 per month
|Belle||$39.95 per month||$113.80 per quarter
Save $2 per month
|$419.40 per year
Save $5 per month
|Belle+||$49.95 per month||$143.80 per quarter
Save $2 per month
|$539.40 per year
Save $5 per month
Whether you're a homebody or you love to travel, there's an option for everyone with ResponseNow's unique lineup of medical alert systems.
Starting at $39.95 per month, Belle is a small pendant that relies on AT&T's cellular network to communicate with ResponseNow operators. It's perfect for on-the-go seniors or those without a landline. Wear it around your neck or put it in your pocket or bag – it's even shower-safe. With Belle, there's no base station to set up; this medical alert pendant works wherever you have AT&T service. Simply press a button on the device to start two-way communication with an operator.
Did You Know: The typical battery life for a mobile medical alert system ranges from one day to a week, so Belle's 30-day battery life offers excellent value.
Compared to other all-in-one, mobile medical alert systems, Belle is fairly priced, with monthly rates around $5 less than similar systems from competitors like Medical Guardian for similar systems. Belle's price also includes the device (no equipment fee), 24/7 monitoring, and stellar 30-day battery life. Plus, it has a discreet black design!
Belle+ delivers some of the same features as Belle, plus a few extras, starting at $49.95 per month. It looks and works almost exactly the same, but what sets Belle+ apart is its automatic fall detection and GPS monitoring. Thanks to the GPS tracking, registered cell phones can locate the device via text. This makes it easy for family members or caregivers to check in when you're traveling or going out for a walk. It also doubles as a way to find your device if you lose it while you're out and about. Plus, with fall detection, Belle+ automatically calls for help after a fall is registered, even if you're unable to press your help button. With these added features, the Belle+ only lasts five days on a full charge. Thankfully, recharging takes just three hours.
Pricewise, Belle+ is slightly more expensive, but still competitive, with similar offerings from other companies. For example, we’ve reviewed Medical Alert, and their On the Go system starts at $37.95 per month, but this cost jumps to $47.95 per month if you want fall detection, which Belle+ already includes for a similar price.
If you have a landline and spend most of your time at home, In The Home is a great choice – starting at $29.95 per month. This pendant-and-base-station system has a 500-foot range and two-way communication from the base unit. Simply plug the base station into a centralized wall outlet and phone line, put the pendant around your neck or on your wrist, and you're good to go. It's simple and hassle-free.
Buyer’s Tip: ResponseNow's bills are surprise-free! The price never increases so long as you keep the same system. This is a great feature for those on fixed incomes.
The base package for In The Home includes one pendant and a base station. However, you can add a fall detection pendant for an added $11.95 per month. Married? Get an extra pendant for your spouse for $2.95 per month. Companies we’ve reviewed, like Bay Alarm Medical, offer in-home systems for around $10 less per month, along with fall detection for only $10 per month, so there are a few slightly more affordable home systems to be found.
ResponseNow, like other medical alert companies, offers a few add-on items to enhance your system. Overall, they have reasonable prices relative to value and prices from other companies.
|Add On||What it Does||Cost per Month||Systems it Works With||Who It’s For|
|Extra Standard Pendant||An extra pendant that adds a second person to your plan||$2.95||In The Home||Anyone with a spouse or roommate who wants coverage|
|Fall Detection Pendant||Automatically detects falls||$11.95||In The Home||Anyone who is at risk of falling or who wants extra safety measures|
|Extra Lockbox||Safely stores a house key in case someone needs to enter your home during an emergency||$3.95||Belle, Belle+, In The Home||Those who didn’t receive a free lockbox with their plan|
|Care Protection Plan||Covers one free replacement per year and protects you from excessive damage or loss||$3.95||Belle, Belle+, In The Home||Anyone who wants coverage beyond battery replacements and factory defects|
ResponseNow offers the best rate – savings of $5 per month – with an annual plan. This discount makes ResponseNow competitive pricewise with similar products from other brands. Plus, an annual Belle or Belle+ plan comes with a free lockbox, which normally costs an extra $3.95 per month.
If you're hesitant to commit to an annual plan upfront, that's understandable. Just know that ResponseNow offers a free 30-day, money-back guarantee. You'll receive a full refund and a prepaid shipping label to send back the equipment if you decide to cancel the first month.
Speaking of equipment, you'll notice that ResponseNow doesn't have a separate equipment fee. You're essentially renting the devices from ResponseNow, which means they'll repair any factory defects and replace batteries free of charge.
ResponseNow offers a few superb discounts for new customers to get the best deal. If you're a vet, there's always a special discount available for you. Veterans can use the code “national” at checkout to receive one free month of service for any product and plan choice. Not a vet? The code “seniorlist” gets you a free month of service, too.
You might be wondering, “Why do I need a ResponseNow system if I already have a phone?” The answer is simple: Phones aren't always as helpful as you might think.
Among older adults, falls are the leading cause of fatal injury.2 Even if you carry a phone with you, 80 percent of these falls happen in the bathroom,3 where you're less able to reach a phone. Even still, dialing a loved one's number or calling a 911 operator (who will need you to provide information like your address) is not as quick or direct as pressing the single button on a ResponseNow pendant; you'll be connected to an operator in under a minute.
ResponseNow's systems work with one touch, connecting you to an elite team of operators who will know who you are, where you live, and who your emergency contacts are straight away. Reaching a loved one or emergency services quickly after you fall can make all the difference, which is why we recommend medical alert systems from providers like ResponseNow. ResponseNow is best for older adults who want a simple, reliable system without extra bells and whistles. If ResponseNow doesn't seem like a good fit, head over to our list of the best medical alert systems to find one that's right for you.
ResponseNow delivers all the essential features you'd want in a medical alert system: responsive operators, long battery life, ease of use, and fall detection. What they lack are the extras. You don't get a mobile app, medication reminders, or activity monitoring. If you want to add bells and whistles, take a look at our latest Aloe Care Health review or our hands-on Medical Guardian review.
On the other hand, if you like simple, ResponseNow is a solid option. Starting at $29.95 per month, their straightforward systems can help you live independently and age at home safely. ResponseNow products can fall on the pricier side if you choose a monthly payment plan, but remember, you can try out the system risk-free for 30 days, and every system has a price-lock guarantee.
Belle is a mobile medical alert pendant that works inside and outside the home, while In The Home works within a 500-foot radius of the console. Belle relies on AT&T service, while In The Home requires a landline connection.
An alarm signal goes to the ResponseNow monitoring center, and an operator will come on the line within 30 to 60 seconds. You can then ask for whatever help you need. They will have your name, address, and emergency contact information available. If the user is unresponsive, help will be sent straight away.
All of ResponseNow’s pendants can be worn in the shower. Just avoid submerging your pendant in standing water, like in a bath or swimming pool.
ResponseNow systems come with simple installation instructions. The In The Home system requires the most installation, but it’s still as simple as plugging the base station into an outlet and phone line. If you have questions about installation, you can call ResponseNow directly at 866-795-4321.
During an emergency, you will be on the line with a trained ResponseNow operator who will ask you whom to contact: an emergency contact on file, friend, neighbor, family member, or emergency services. If the operator cannot communicate with the user, they will dispatch emergency services and contact your emergency contacts.
Area Agency on Aging. (2011). Does PERS and Falls Prevention Information Reduce Stress, Anxiety, Falls Risk, Hospital Admission and Emergency Room Use for Older Adults on the Wait List for Home- and CommunityBased Services?
National Council on Aging. (2020). Falls Prevention Facts.
Aging.com. (2020). Fact Sheet: Falls – Biggest Threat To Senior Health And Safety.